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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 03-21-2018, 06:18   #1 (permalink)
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Samsung SM-J500F no service problem [Answered]


Welcome to Octoplus Box Samsung software version 2.6.6
-----------------------------------------------------------------------------------
To connect SM-J200H phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
To connect SM-J500F phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-J500F
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM9
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM7
Phone connection failed
Performed by 2.6.6 Software version.

Last edited by Octopus box; 03-21-2018 at 06:33.
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Old 03-21-2018, 06:36   #2 (permalink)
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Hello.

After of which operations device get this problem ("no service problem")? At first please check IMEI Certi status (*#0011#) and write it here.
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Old 03-21-2018, 08:15   #3 (permalink)
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dear my device problem no service but usb setting not working not informaitnf
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Old 03-21-2018, 08:17   #4 (permalink)
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Platform: Samsung Android
Selected port: COM12
Selected model: SM-J500F
Operation: Write QCN
Reading info...
Phone was not found on the selected port!
Writing QCN failed
Performed by 2.6.6 Software version.
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Old 03-21-2018, 08:31   #5 (permalink)
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Please, make sure that You set up your device, before perform any operation with your device:

To connect SM-J500F phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Press "Read Info" in software.
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Old 03-21-2018, 08:56   #6 (permalink)
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Quote:
*#0808#
not working how to solve
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Old 03-21-2018, 09:04   #7 (permalink)
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Please, try to perform Enable DIAG operation, then try to repeat Raed phone info operation. Also, please open Device manager, make screenshot and post here.
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Old 03-21-2018, 13:12   #8 (permalink)
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Welcome to Octoplus Box Samsung software version 2.6.6
-----------------------------------------------------------------------------------
To connect SM-J500F phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Mode: Normal
Phone model: SM-J500F
Firmware compiled date: May 24 2016
Firmware compiled time: 05:00:00
Firmware released date: Jun 29 2016
Firmware released time: 15:58:42
Phone IMEI: 352141-07-033667-8
SW version: MPSS.DPM.2.0.2.c1.7-00040-M8936FAAAANUZM-1.57454.1
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Mode: Normal
Phone model: SM-J500F
Firmware compiled date: May 24 2016
Firmware compiled time: 05:00:00
Firmware released date: Jun 29 2016
Firmware released time: 15:58:42
Phone IMEI: 352141-07-033667-8
SW version: MPSS.DPM.2.0.2.c1.7-00040-M8936FAAAANUZM-1.57454.1
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM9
Mode: Normal
Phone model: SM-J500F
Firmware compiled date: May 24 2016
Firmware compiled time: 05:00:00
Firmware released date: Jun 29 2016
Firmware released time: 15:58:42
Phone IMEI: 352141-07-033667-8
SW version: MPSS.DPM.2.0.2.c1.7-00040-M8936FAAAANUZM-1.57454.1
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write QCN
Reading info...
Phone was not found on the selected port!
Writing QCN failed
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Read info
Reading info, please wait...
Detected phone model: SM-J500F
Firmware compiled date: Mon Jul 31 15:27:25 KST 2017
PDA version: J500FXXU1BQG9
CSC version: J500FOJV1BQG2
SW version: J500FXXU1BPF3
Phone SN: RV8H6234N8F
Android version: 6.0.1 (MMB29M)
Sales code: XSG
Country: UAE
HW platform: msm8916
HW Chip: MSM8916
HW Modem: MSM8916
Security patch level: 2017-08-01
SIM 1 status: not ready
SIM 2 status: not ready
Codename: j5ltexx
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write QCN
Reading info...
Phone was not found on the selected port!
Writing QCN failed
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Mode: Normal
Phone model: SM-J500F
Firmware compiled date: May 24 2016
Firmware compiled time: 05:00:00
Firmware released date: Jun 29 2016
Firmware released time: 15:58:42
Phone IMEI: 352141-07-033667-8
SW version: MPSS.DPM.2.0.2.c1.7-00040-M8936FAAAANUZM-1.57454.1
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Mode: Normal
Phone model: SM-J500F
Firmware compiled date: May 24 2016
Firmware compiled time: 05:00:00
Firmware released date: Jun 29 2016
Firmware released time: 15:58:42
Phone IMEI: 352141-07-033667-8
SW version: MPSS.DPM.2.0.2.c1.7-00040-M8936FAAAANUZM-1.57454.1
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write QCN
Reading info...
Phone was not found on the selected port!
Writing QCN failed
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write Cert
Selected file: D:\SAMSUNG\ALL FLASH FILE\J500F\j500f Full Repair\j500f Full Repair\j500F Dual imei\j500F Dual imei\CERT\SM-J500F_352141070336678_35214107033667\SM-J500F_352141070336678_35214107033667.cert
Select Certificate2...
Selected file: D:\SAMSUNG\ALL FLASH FILE\J500F\j500f Full Repair\j500f Full Repair\j500F Dual imei\j500F Dual imei\CERT\SM-J500F_352141070336678_35214107033667\SM-J500F_352141070336678_35214107033667.cert
Detected phone model: SM-J500F
Firmware compiled date: Mon Jul 31 15:27:25 KST 2017
PDA version: J500FXXU1BQG9
CSC version: J500FOJV1BQG2
SW version: J500FXXU1BPF3
Phone SN: RV8H6234N8F
Android version: 6.0.1 (MMB29M)
Sales code: XSG
Country: UAE
HW platform: msm8916
HW Chip: MSM8916
HW Modem: MSM8916
Security patch level: 2017-08-01
SIM 1 status: absent
SIM 2 status: absent
Codename: j5ltexx
Checking Root:
Phone is not Rooted.
Writing Certificate failed
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Port is busy
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM9
Port is busy
Connecting to phone on COM10
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM7
Phone connection failed
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Mode: Normal
Phone model: SM-J500F
Firmware compiled date: May 24 2016
Firmware compiled time: 05:00:00
Firmware released date: Jun 29 2016
Firmware released time: 15:58:42
Phone IMEI: 352141-07-033667-8
SW version: MPSS.DPM.2.0.2.c1.7-00040-M8936FAAAANUZM-1.57454.1
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write QCN
Reading info...
Phone was not found on the selected port!
Writing QCN failed
Performed by 2.6.6 Software version.
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Old 03-21-2018, 13:17   #9 (permalink)
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As i can see from the Software log: Phone is not Rooted. Please, try to root the device manually, after please repeat Write Cert operation. Post here full Software log.
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Old 03-21-2018, 14:25   #10 (permalink)
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Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write Cert
Selected file: D:\SAMSUNG\ALL FLASH FILE\J500F\j500f Full Repair\j500f Full Repair\j500F Dual imei\j500F Dual imei\CERT\SM-J500F_352141070336678_35214107033667\SM-J500F_352141070336678_35214107033667.cert
Select Certificate2...
Selected file: D:\SAMSUNG\ALL FLASH FILE\J500F\j500f Full Repair\j500f Full Repair\j500F Dual imei\j500F Dual imei\CERT\SM-J500F_352141070336678_35214107033667\SM-J500F_352141070336678_35214107033667.cert
Detected phone model: SM-J500F
Firmware compiled date: Mon Jul 31 15:27:25 KST 2017
PDA version: J500FXXU1BQG9
CSC version: J500FOJV1BQG2
SW version: J500FXXU1BPF3
Phone SN: RV8H6234N8F
Android version: 6.0.1 (MMB29M)
Sales code: XSG
Country: UAE
HW platform: msm8916
HW Chip: MSM8916
HW Modem: MSM8916
Security patch level: 2017-08-01
SIM 1 status: not ready
SIM 2 status: not ready
Codename: j5ltexx
Checking Root:
Phone is Rooted.
Checking Certificate file...
Certificate file successfully checked
Writing Certificate...
Writing new phone IMEI...
Writing Certificate failed
Performed by 2.6.6 Software version.
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Old 03-21-2018, 14:26   #11 (permalink)
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Platform: Samsung Android
Selected port: COM9
Selected model: SM-J500F
Operation: Write QCN
Reading info...
Phone was not found on the selected port!
Writing QCN failed
Performed by 2.6.6 Software version.
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Old 03-21-2018, 14:34   #12 (permalink)
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Information about new Qualcomm firmwares:
In the latest firmware versions of Qualcomm-based phones ability to Unlock and Reset MSL was disabled.
If you cannot Unlock or Reset MSL on a Qualcomm phone, you need to check phone's firmware release date.
If firmware was released after 01.10.2015, then you can try to downgrade phone's firmware (write older, by release date, version of firmware).

Last edited by Octopus box; 03-22-2018 at 09:57.
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Old 03-21-2018, 15:24   #13 (permalink)
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Welcome to Octoplus Box Samsung software version 2.6.6
-----------------------------------------------------------------------------------
To connect SM-J500F phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Press "Read Info" in software.
Selected firmware file: J500FXXU1AOG1_J500FOJV1AOG3_XSG_Android_5.1.1.oct
Please put the phone into Download Mode and connect USB cable.
To put SM-J500F into Download Mode, You have to perform the following steps:
1. Reconnect the battery.
2. Press and hold "Volume-" + "Home" + "Power ON" keys.
3. When phone turns on, press "Volume+" key.
Found phone on
Advanced mode!
Firmware write started.
Writing ABOOT section...
ABOOT section has been written successfully.
Writing SBL1 section...
SBL1 section has been written successfully.
Writing RPM section...
RPM section has been written successfully.
Writing QSEE section...
QSEE section has been written successfully.
Writing QHEE section...
QHEE section has been written successfully.
Writing APNHLOS section...
APNHLOS section has been written successfully.
Writing sec section...
sec section has been written successfully.
Writing BOOT section...
BOOT section has been written successfully.
Writing RECOVERY section...
RECOVERY section has been written successfully.
Writing SYSTEM section...
SYSTEM section has been written successfully.
Writing CACHE section...
CACHE section has been written successfully.
Writing HIDDEN section...
HIDDEN section has been written successfully.
Writing MODEM section...
MODEM section has been written successfully.
Firmware writing successfully completed.
Performed by 2.6.6 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-J500F
Operation: Reset MSL
Reading info...
Phone was not found on the selected port!
Operation was failed!
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Old 03-22-2018, 09:59   #14 (permalink)
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As I have written above, "Reset MSL" works only with firmwares, which release date is up to 01.10.2015. Write firmware with release date to 01.10.2015 and only then perform "Reset MSL" operation.
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Old 03-28-2018, 14:24   #15 (permalink)
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Try Writing QCN

Hello Honor Able!
you've downloaded CERT from sport Area also download QCN File from net or Working phone...

or download it from HERE
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