SM-A037U unlock issue [Answered]

[rasbilly]

Hello

I tried to unlock sm-a037u from cricket and the unlock process completed successfully but the phone is still locked, The unlocked phone won't accept the "0000000000000000" and shows "incorrect network unlock code entered".

Here is the log.

2023-03-20 03:26:18.299 [I] Work ID: 0000000001901665
2023-03-20 03:26:18.311 [I] Starting Unlock (Jul.2022)
2023-03-20 03:26:18.325 [I] Selected model: SM-A037U
2023-03-20 03:26:18.376 [W] Turn on USB debugging on the phone.
For work with MTK devices install "MTK USB Driver"(How to install).
Connect powered-on phone to PC using USB via ADB.
2023-03-20 03:26:18.376 [I] Searching ADB devices...
2023-03-20 03:26:20.379 [I] Press "OK" button on the device to allow USB debugging
2023-03-20 03:26:21.426 [I] OK
2023-03-20 03:26:21.426 [I] Reading info...
2023-03-20 03:26:21.586 [I] Detected model: SM-A037U
2023-03-20 03:26:21.586 [I] Fingerprint: samsung/a03susq/a03su:12/SP1A.210812.016/A037USQS3BVI2:user/release-keys
2023-03-20 03:26:21.586 [I] Firmware compiled date: Fri Sep 30 20:32:34 KST 2022
2023-03-20 03:26:21.586 [I] PDA version: A037USQS3BVI2
2023-03-20 03:26:21.586 [I] CSC version: A037UOYN3BVI2
2023-03-20 03:26:21.586 [I] SW version: A037USQS3BVI2
2023-03-20 03:26:21.586 [I] Build number: A03S_USA_SINGLE
2023-03-20 03:26:21.586 [I] Phone SN: R9WT60GFJ1D
2023-03-20 03:26:21.586 [I] Android version: 12 (SP1A.210812.016)
2023-03-20 03:26:21.586 [I] Sales code: XAA
2023-03-20 03:26:21.586 [I] Carrier Id: AIO
2023-03-20 03:26:21.586 [I] Country: USA
2023-03-20 03:26:21.586 [I] HW platform: mt6765
2023-03-20 03:26:21.586 [I] HW Chip: mt6765
2023-03-20 03:26:21.586 [I] HW Modem: REV1.0
2023-03-20 03:26:21.586 [I] Security patch level: 2022-10-01
2023-03-20 03:26:21.586 [I] Warranty Void: 0
2023-03-20 03:26:21.586 [I] Codename: a03susq
2023-03-20 03:26:21.586 [I] SIM 1 status: NETWORK_LOCKED
2023-03-20 03:26:21.586 [I] SIM 2 status: NETWORK_LOCKED
2023-03-20 03:26:21.586 [I] Modem board: MT6765
2023-03-20 03:26:21.586 [I] You will need to enter zero code ("0000000000000000") after every reboot
2023-03-20 03:26:23.962 [I] Searching modem port...
2023-03-20 03:26:26.498 [I] OK
2023-03-20 03:26:30.344 [I] Connecting to server...
2023-03-20 03:26:30.344 [I] Username: b********
2023-03-20 03:26:37.694 [I] Your balance: 139 credits
2023-03-20 03:26:37.694 [I] Sending device information..
2023-03-20 03:26:37.991 [I] OK
2023-03-20 03:26:38.643 [I] Your account will be charged for 60 credits. Do you want to continue?
2023-03-20 03:26:43.113 [I] Preparing to unlock...
2023-03-20 03:27:03.027 [I] Start unlocking operation.
2023-03-20 03:27:03.027 [I] Rebooting device...
2023-03-20 03:27:03.037 [I] OK
2023-03-20 03:27:13.688 [I] HW Chip : MT6765
2023-03-20 03:27:13.749 [I] HW Version : 8a00.ca00.0.0
2023-03-20 03:27:16.468 [I] Reconnecting...
2023-03-20 03:27:19.460 [I] OK
2023-03-20 03:27:19.524 [I] Reading preloader...
2023-03-20 03:27:40.509 [I] OK
2023-03-20 03:27:41.571 [I] Mobile Status: brom
2023-03-20 03:27:41.571 [I] Sending bootloader info...
2023-03-20 03:27:42.002 [I] Initializing memory flash...
2023-03-20 03:27:42.003 [I] Initializing successfully completed
2023-03-20 03:27:42.153 [I] Detected EMMC flash
2023-03-20 03:27:42.494 [I] Bypassing security...
2023-03-20 03:27:45.216 [I] Unlocking. Please wait...
2023-03-20 03:27:46.714 [W] You will need to enter zero code ("0000000000000000") after every reboot
2023-03-20 03:27:46.715 [I] OK
2023-03-20 03:27:47.418 [I] Unlock (Jul.2022) done
2023-03-20 03:27:47.435 [I] Execution time 1 minute(s) 29 second(s)
2023-03-20 03:27:47.452 [I] Performed by 4.1.1 Software version.

Please help. Thank you.

[Octopus support]

Hello

Please, send us the video, where we can see that device still locked.

[rasbilly]

Originally Posted by Octopus support

Hello

Please, send us the video, where we can see that device still locked.

[Octopus support]

Hello

Please, check your PM

[kioevad]

hi, same error
Work ID: 0000000001E72201

PDA version: A037USQS3BVI2
CSC version: A037UOYN3BVI2
SW version: A037USQS3BVI2
Build number: A03S_USA _SINGLE
Phone SN: R9WT60SZQ0V
Android version: 12 (SP1A.210812.016)
Sales code: AIO
Carrier Id: AIO
Country: USA
HW platform: mt6765
HW Chip: mt6765
HW Modem: REV1.0
Security patch level: 2022-10-01
Warranty Void: 0
Codename: a03susq
SIM 1 status: NETWORK_LOCKED
SIM 2 status: NETWORK_LOCKED

[Octopus support]

Hello

Please send us full software log, we will check it