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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 05-27-2020, 20:48   #1 (permalink)
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SM-G930L Repair IMEI issue [Answered]


Quote:
Originally Posted by Octopus box View Post
HW means device hadrware.
Platform: Samsung Android
Selected port: COM41
Selected model: SM-G930L
Operation: Repair IMEI A
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G930L
Firmware compiled date: Thu Dec 15 14:17:11 KST 2016
PDA version: G930LKLU1APL1
CSC version: G930LLUC1APL1
SW version: G930LKLU1APJ9
Build number: QB5126301
Phone SN: R39HB0E5S8
Android version: 6.0.1 (MMB29K)
Sales code: LUC
Country: KOREA
HW platform: exynos5
HW Chip: exynos8890
HW Modem: SHANNON335
Security patch level: 2016-11-01
Warranty Void: 1
SIM 1 status: absent
Codename: heroltelgt
-----------------------------------------------------------------------------------
Connecting to server ..
Username: itaha008
Connect to server successful.
Checking smart card...
Checking operation...OK
-----------------------------------------------------------------------------------
Checking Root:
Phone is Rooted.
Rebooting phone
Searching for a phone. Please wait...OK
Writing new phone IMEI...failed
Write IMEI failed
Performed by 2.9.4.5 Software version.
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Old 05-28-2020, 07:43   #2 (permalink)
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Please, update your phone's Android firmware, after repeat operation again
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Old 05-28-2020, 09:33   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, update your phone's Android firmware, after repeat operation again
ok. trying and will post the result soon
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Old 05-28-2020, 11:06   #4 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, update your phone's Android firmware, after repeat operation again
i updated the firmware but didn't succeed to write an imei.
here is the log:

Platform: Samsung Android
Selected port: COM41
Selected model: SM-G930L
Operation: Repair IMEI A
Detected phone model: SM-G930L
Firmware compiled date: Thu Nov 30 19:18:27 KST 2017
PDA version: G930LKLU1DQL1
CSC version: G930LLUC1DQL1
SW version: G930LKLU1DQK1
Build number: QB8185848
Phone SN: R39HB0E5S8
Android version: 7.0 (NRD90M)
Sales code: LUC
Country: KOREA
HW platform: exynos5
HW Chip: exynos8890
HW Modem: SHANNON335
Security patch level: 2017-12-01
Warranty Void: 1
SIM 1 status: absent
Codename: heroltelgt
-----------------------------------------------------------------------------------
Connecting to server ..
Username: itaha008
Connect to server successfull.
Checking smart card...
Checking operation...OK
-----------------------------------------------------------------------------------
Checking Root:
Phone is Rooted.
Writing new phone IMEI...failed
Write IMEI failed
Performed by 2.9.4.5 Software version.
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Old 05-28-2020, 12:04   #5 (permalink)
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Please, close the Software and send us latest *.log and *.logx files from "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder. We will research where can be the problem and try to find solution.
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Old 05-28-2020, 13:29   #6 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, close the Software and send us latest *.log and *.logx files from "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder. We will research where can be the problem and try to find solution.
Sent check inbox and skype
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Old 06-01-2020, 10:22   #7 (permalink)
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We'll research where can be the problem, please stand by
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Old 06-02-2020, 08:05   #8 (permalink)
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Please, repeat operation again, we've added some changes to this modem
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