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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 07-30-2018, 00:02   #1 (permalink)
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SM-G935T "Read Codes" done, but codes not found [Answered]


G935A U4 NOT G936T READ CODE FAILED

Welcome to Octoplus Suite version 1.5.5
-------------------------------------------------------------------------------------------
Connecting to server...OK
Username: panagsm
Authorizing...Failed!
Login error: Wrong password!
-------------------------------------------------------------------------------------------
Connecting to server...OK
Username: panagsm
Authorizing...OK
Checking balance...OK
Your balance: 50 credits.
Octopus smart card is present.
Checking smart card...OK
Smart card activations: LG, Samsung
-------------------------------------------------------------------------------------------
Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!
Make sure device requests to enter unlock code and only then perform “Read Codes” operation!
Initializing Android Debug Bridge...OK
Searching for a phone. Please wait...
Please, press "OK" button on the phone to allow USB debugging.
No Android devices found
-------------------------------------------------------------------------------------------
Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!
Make sure device requests to enter unlock code and only then perform “Read Codes” operation!
Initializing Android Debug Bridge...OK
Searching for a phone. Please wait...
Please, press "OK" button on the phone to allow USB debugging.
Selected model: SM-G930A
Detected phone model: SM-G935A
Firmware compiled date: Thu Oct 19 18:07:47 KST 2017
PDA Version: G935AUCS4BQJ2
CSC Version: G935AATT4BQJ2
SW Version: G935AUCS4BQJ2
Phone SN: RF8H809JCKH
Android version: 7.0 (NRD90M)
Sales code: ATT
Country: USA
Phone platform: msm8996
Chip name: MSM8996
Modem chip: MSM8996
Security patch level: 2017-10-01
SIM 1: absent
Codename: hero2qlteuc
-------------------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: panagsm
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 50 credits.
-------------------------------------------------------------------------------------------
Rebooting phone in Upload Mode.
Searching for a phone. Please wait...OK
Reading data...OK
Searching for signatures...OK
Sending request...OK
Calculating codes. Please wait...
FREEZE: 00000000
NET LOCK: not found
SUB LOCK: not found
SP LOCK: not found
CP LOCK: not found

Welcome to Octoplus Box Samsung software version 2.7.0
-----------------------------------------------------------------------------------
To connect GT-S7560 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->Applications->Development.
3. Turn on "USB Debugging" option.
4. When message is appear press "Yes".
5. Go to dial window.
6. Enter "*#9090# or *#0808#" number.
7. Set "Diag config" to "USB" value.
8. Restart phone.
9. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Connecting to server...
Username: panagsm
Authorizing...
Checking balance...
Your balance: 50 credits.
Performed by 2.7.0 Software version.
-----------------------------------------------------------------------------------
Connecting to server...
Username: panagsm
Authorizing...
Checking balance...
Your balance: 50 credits.
Performed by 2.7.0 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM110
Selected model: SM-G935A
Operation: Read Codes
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!

Make sure device requests to enter unlock code and only then perform “Read Codes” operation!"

Continue?
Searching for a phone. Please wait...
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G935A
Firmware compiled date: Thu Oct 19 18:07:47 KST 2017
PDA version: G935AUCS4BQJ2
CSC version: G935AATT4BQJ2
SW version: G935AUCS4BQJ2
Phone SN: RF8H809JCKH
Android version: 7.0 (NRD90M)
Sales code: ATT
Country: USA
HW platform: msm8996
HW Chip: MSM8996
HW Modem: MSM8996
Security patch level: 2017-10-01
Warranty Void: 0
SIM 1 status: absent
Codename: hero2qlteuc
-----------------------------------------------------------------------------------
Connecting to server ..
Username: panagsm
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 50 credits.
-----------------------------------------------------------------------------------
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone in Upload Mode...
Searching for a phone. Please wait...OK
Reading data...OK
Data error (0x00000000)
Read codes failed
Performed by 2.7.0 Software version.

Last edited by Octopus box; 07-30-2018 at 04:47.
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Old 07-30-2018, 04:46   #2 (permalink)
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Hello.

At first, try to do Hard/Factory Reset and then try to perform "Read Codes" operation. If codes still not found, re-flash the device with another more newer (latest) firmware version and repeat "Read Codes" operation again. Post here the result.

Last edited by Octopus box; 07-30-2018 at 08:48.
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Old 07-30-2018, 11:21   #3 (permalink)
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used modem from combination the same

INFO : 30/07/2018 04:29:35 > Connecting to server...
INFO : 30/07/2018 04:29:37 > Username: panagsm
INFO : 30/07/2018 04:29:37 > Authorizing...
INFO : 30/07/2018 04:29:47 > Checking balance...
WARN : 30/07/2018 04:30:08 > Your balance: 50 credits.
INFO : 30/07/2018 04:30:09 > Performed by 2.7.0.2 Software version.
INFO : 30/07/2018 04:31:01 > -----------------------------------------------------------------------------------
INFO : 30/07/2018 04:31:02 > Platform: Samsung Android
INFO : 30/07/2018 04:31:02 > Selected port: COM105
INFO : 30/07/2018 04:31:02 > Selected model: SM-G935A
INFO : 30/07/2018 04:31:02 > Operation: Read Codes
WARN : 30/07/2018 04:33:20 > "Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!
WARN : 30/07/2018 04:33:20 >
WARN : 30/07/2018 04:33:20 > Make sure device requests to enter unlock code and only then perform “Read Codes” operation!"
WARN : 30/07/2018 04:33:20 >
WARN : 30/07/2018 04:33:20 > Continue?
WARN : 30/07/2018 04:33:20 > Searching for a phone. Please wait...
INFO : 30/07/2018 04:33:23 > Detected phone model: SM-G935A
INFO : 30/07/2018 04:33:23 > Firmware compiled date: Thu Oct 19 18:07:47 KST 2017
INFO : 30/07/2018 04:33:24 > PDA version: G935AUCS4BQJ2
INFO : 30/07/2018 04:33:24 > CSC version: G935AATT4BQJ2
INFO : 30/07/2018 04:33:24 > SW version: G935AUCU4AQE2
INFO : 30/07/2018 04:33:24 > Phone SN: RF8H809JCKH
INFO : 30/07/2018 04:33:24 > Android version: 7.0 (NRD90M)
INFO : 30/07/2018 04:33:25 > Sales code: ATT
INFO : 30/07/2018 04:33:25 > Country: USA
INFO : 30/07/2018 04:33:25 > HW platform: msm8996
INFO : 30/07/2018 04:33:25 > HW Chip: MSM8996
INFO : 30/07/2018 04:33:25 > HW Modem: MSM8996
INFO : 30/07/2018 04:33:25 > Security patch level: 2017-10-01
INFO : 30/07/2018 04:33:25 > Warranty Void: 0
INFO : 30/07/2018 04:33:25 > SIM 1 status: absent
INFO : 30/07/2018 04:33:26 > Codename: hero2qlteuc
INFO : 30/07/2018 04:33:26 > -----------------------------------------------------------------------------------
WARN : 30/07/2018 04:33:26 > Connecting to server ..
INFO : 30/07/2018 04:33:26 > Username: panagsm
INFO : 30/07/2018 04:33:30 > Connect to server successfull.
INFO : 30/07/2018 04:33:30 > Checking smart card...
INFO : 30/07/2018 04:33:34 > Smart card successfully checked.
INFO : 30/07/2018 04:33:35 > Your balance: 50 credits.
INFO : 30/07/2018 04:33:35 > -----------------------------------------------------------------------------------
INFO : 30/07/2018 04:33:35 > Rebooting phone
INFO : 30/07/2018 04:33:35 > Searching for a phone. Please wait...
INFO : 30/07/2018 04:34:51 > OK
INFO : 30/07/2018 04:34:52 > Rebooting phone
INFO : 30/07/2018 04:34:52 > Searching for a phone. Please wait...
INFO : 30/07/2018 04:36:06 > OK
INFO : 30/07/2018 04:36:06 > Rebooting phone in Upload Mode...
INFO : 30/07/2018 04:36:26 > Searching for a phone. Please wait...
INFO : 30/07/2018 04:36:35 > OK
INFO : 30/07/2018 04:36:35 > Reading data...
INFO : 30/07/2018 04:38:12 > OK
INFO : 30/07/2018 04:38:20 > Searching for signatures...
INFO : 30/07/2018 04:39:37 > OK
WARN : 30/07/2018 04:39:37 > Sending request...
INFO : 30/07/2018 04:40:58 > OK
INFO : 30/07/2018 04:40:58 > Calculating codes. Please wait...
WARN : 30/07/2018 04:41:01 > FREEZE: 00000000
WARN : 30/07/2018 04:41:01 > NET LOCK: 00000000
WARN : 30/07/2018 04:41:01 > SUB LOCK: 00000000
WARN : 30/07/2018 04:41:01 > SP LOCK: 00000000
WARN : 30/07/2018 04:41:01 > CP LOCK: 00000000
INFO : 30/07/2018 04:41:02 > Performed by 2.7.0.2 Software version.
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Old 07-30-2018, 12:05   #4 (permalink)
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If You have tried to write different modems and the problem is still the same, currently we don't have another solution and need to have this device in hands to research the problem. Can You sell us this device?
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