server disconnects [Answered] - GSM-Forum

recluse7 · 02-12-2021, 15:19

The server (Files Downloader) disconnects during the download after a while when I want to download any firmware. Internet Service Provider Not Found Error! What might be the problem?

Octopus support · 02-12-2021, 16:06

Hello.

Please try to download firmware via Support Area.

Quote:

To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.

recluse7 · 02-12-2021, 16:28

I tried, it breaks the same way! Please work out a solution!

Octopus support · 02-12-2021, 16:51

Hello.

Please contact us to Skype, we will check where can be the issue in more details.

Quote:

Skype: Octopus.Box.support

02-12-2021, 15:19	#1 (permalink)
recluse7 Junior Member Join Date: Aug 2011 Age: 43 Posts: 10 Member: 1641119 Status: Offline Thanks Meter: 0	server disconnects [Answered] The server (Files Downloader) disconnects during the download after a while when I want to download any firmware. Internet Service Provider Not Found Error! What might be the problem?

02-12-2021, 16:28	#3 (permalink)
recluse7 Junior Member Join Date: Aug 2011 Age: 43 Posts: 10 Member: 1641119 Status: Offline Thanks Meter: 0	I tried, it breaks the same way! Please work out a solution!