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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 02-06-2015, 04:48   #1 (permalink)
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T311 repair imei error


need help from you guys,,,
have some problem with repair imei
this is the log :

Welcome to Octoplus/Octopus Box Samsung software version 1.7.5
-----------------------------------------------------------------------------------
To connect SM-T311 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Searching for a phone. Please wait...
Phone was not found on the selected port!
Searching for USB diagnostic port...
No diagnostic ports found!
Connecting to phone on COM32
Phone connection failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Searching for a phone. Please wait...
Phone found.
Firmware compiled date: Sat Jul 6 12:02:18 KST 2013
PDA version: T311XWUAMG2
CSC version: T311OLBAMG1
SW version: Unknown
Phone IMEI: Unknown
Android version: 4.2.2 (JDQ39)
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Detected phone model: SM-T311
Firmware compiled date: Sat Jul 6 12:02:18 KST 2013
PDA version: T311XWUAMG2
CSC version: T311OLBAMG1
SW version: Unknown
Phone IMEI: Unknown
Android version: 4.2.2 (JDQ39)
Checking Root:
Phone is Rooted.
Reading EFS, please wait...
EFS read successfully.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Detected phone model: SM-T311
Firmware compiled date: Sat Jul 6 12:02:18 KST 2013
PDA version: T311XWUAMG2
CSC version: T311OLBAMG1
SW version: Unknown
Phone IMEI: Unknown
Android version: 4.2.2 (JDQ39)
Checking Root:
Phone is Rooted.
Repairing network. Please wait, this can take some time...
Network is successfully repaired.
Erasing old IMEI. It can take some time. Please wait...
Phone will restart now
After phone being rebooted and powered on perform the following
steps:
1. Disconnect USB cable.
2. Go to dial window.
3. Enter *#7284# number.
4. Set "UART" radio button to "MODEM" value.
5. Connect phone via UART cable to Box.
Connecting to phone, please wait...
Write IMEI failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Detected phone model: SM-T311
Firmware compiled date: Sat Jul 6 12:02:18 KST 2013
PDA version: T311XWUAMG2
CSC version: T311OLBAMG1
SW version: Unknown
Phone IMEI: Unknown
Android version: 4.2.2 (JDQ39)
Checking Root:
Phone is Rooted.
Writing EFS, please wait...
Phone will restart now
EFS write successfully.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Detected phone model: SM-T311
Firmware compiled date: Sat Jul 6 12:02:18 KST 2013
PDA version: T311XWUAMG2
CSC version: T311OLBAMG1
SW version: Unknown
Phone IMEI: Unknown
Android version: 4.2.2 (JDQ39)
Checking Root:
Phone is Rooted.
Repairing network. Please wait, this can take some time...
Network is successfully repaired.
Erasing old IMEI. It can take some time. Please wait...
Phone will restart now
After phone being rebooted and powered on perform the following
steps:
1. Disconnect USB cable.
2. Go to dial window.
3. Enter *#7284# number.
4. Set "UART" radio button to "MODEM" value.
5. Connect phone via UART cable to Box.
Connecting to phone, please wait...
Write IMEI failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Proper android device not found. Make shure that "USB debug" option
on the device is turned on.
Repairing network failed.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM32
Selected model: SM-T311
Detected phone model: SM-T311
Firmware compiled date: Sat Jul 6 12:02:18 KST 2013
PDA version: T311XWUAMG2
CSC version: T311OLBAMG1
SW version: Unknown
Phone IMEI: Unknown
Android version: 4.2.2 (JDQ39)
Checking Root:
Phone is Rooted.
Repairing network. Please wait, this can take some time...
Network is successfully repaired.
Erasing old IMEI. It can take some time. Please wait...
Phone will restart now
After phone being rebooted and powered on perform the following
steps:
1. Disconnect USB cable.
2. Go to dial window.
3. Enter *#7284# number.
4. Set "UART" radio button to "MODEM" value.
5. Connect phone via UART cable to Box.
Connecting to phone, please wait...
Write IMEI failed

need driver MTP device too..
thanks

http://www.4shared.com/download/33Pt....png?lgfp=3000

this is my screen shot link,,
 
Old 02-06-2015, 05:52   #2 (permalink)
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3. Enter *#7284# number.
4. Set "UART" radio button to "MODEM" value.

r u do this code?
chk ur UART Cable

Bro
EDWARD
 
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Old 02-06-2015, 07:56   #3 (permalink)
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Hello.

Yes, as You can see from your Software log, phone's modem part is damaged:
Quote:
SW version: Unknown
This can be Software (modem firmware or EFS is damaged, or You have written unsuitable firmware) or HW problem.

You should re-flash the device with different firmwares and check, whether modem is correct (not Unknown). And only then (when phone's modem part will be correct) perform the "Repair IMEI" operation. It is not possible to repair IMEI, if phone's modem part is damaged.
 
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Old 02-06-2015, 08:39   #4 (permalink)
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Quote:
Originally Posted by mobilecare_titt View Post
3. Enter *#7284# number.
4. Set "UART" radio button to "MODEM" value.

r u do this code?
chk ur UART Cable

Bro
EDWARD
yes i do and my cable are good sir
 
Old 02-06-2015, 08:42   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Yes, as You can see from your Software log, phone's modem part is damaged:

This can be Software (modem firmware or EFS is damaged, or You have written unsuitable firmware) or HW problem.

You should re-flash the device with different firmwares and check, whether modem is correct (not Unknown). And only then (when phone's modem part will be correct) perform the "Repair IMEI" operation. It is not possible to repair IMEI, if phone's modem part is damaged.
i write efs from supott,, but still same problem,,
ok i will write with diferent firmware,,, i'll report soon... thanks for fast respon
 
Old 02-06-2015, 17:02   #6 (permalink)
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i try to flash but when i put in download mode usb can not connected,, its a HW problem ?
 
Old 02-06-2015, 17:09   #7 (permalink)
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Quote:
usb can not connected
What kind of problem with connection exactly?
 
Old 02-06-2015, 17:37   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
What kind of problem with connection exactly?

usb com can not detected when i put it on download mode
 
Old 02-06-2015, 17:42   #9 (permalink)
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Yes, most likely, your device has HW issues.
 
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Old 02-06-2015, 17:46   #10 (permalink)
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alright than ,,, thanks for your time guys,,, have a great day

case closed !

Last edited by multicom; 02-06-2015 at 17:52.
 
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