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03-24-2017, 15:52 | #2 (permalink) |
Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,850
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413 | Hi, mr. beg-one. Devices with "Device Unlock App" (T-Mobile, MetroPCS and AT&T) are not supported via Factory Unlock Service, but You can try to unlock your T-Mobile USA device via Mobile Device Unlock App, which is installed on your phone. You should do the next steps: 1. Install and run the latest Octoplus Suite Software (Software). 2. Enter your Username and Password at "Support & options" tab in Suite Software. 3. Goto "Remote service" tab. 4. Select "Brand: Samsung", "Service: T-Mobile USA - Official (Mobile Device Unlock App)", "Category: T-Mobile USA - Official (Mobile Device Unlock App)" (this is general T-Mobile service, not only for Samsung). 5. Press "Information" button in Software to read detailed info about selected service. 6. Enter your device IMEI in IMEI field. 7. Press "Send Request" button in Software. You will not get code to unlock your device. In few days (1-3 business days) You should run Suite Software again and check your orders history ("Orders history" button in Software). If your device is ready for unlock, run "Mobile Device Unlock App" app in your phone and press "Permanent Unlock" button. |
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