Pls refund my credit
 

Octoplus/Octopus Samsung Factory Services v.2.4.5
-----------------------------------------------------------------------
Connecting to server..OK
Username: Aanewname1
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking balance..OK
Your balance: 880 credits.
Requesting history..OK
History successfully obtained!
-----------------------------------------------------------------------
Factory Unlock Notice:
- Devices with "Device Unlock App" (T-Mobile, MetroPCS
and AT&T) are not supported and credits will not be
refunded!
- Devices with "Device Unlock App" (T-Mobile, MetroPCS
and AT&T) are not supported and credits will not be
refunded!
- Sprint devices are not supported and credits will not be
refunded!
- Verizon devices, which IMEIs starting with 99xx are not
supported and credits will not be refunded!
-----------------------------------------------------------------------
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Found device on COM293
Reading info...
Detected device model: SM-G610F
HW Version: SM-G610FZKDKSA
PDA version: G610FDDU1APHD
CSC version: G610FOJV1APH5
CP version: G610FDDU1APH9
Device SN: R28H93CPZC
Device IMEI: 353111-08-210005-6
FRP/Reactivation: UNLOCK
Connecting to server..OK
Username: Aanewname1
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking balance..OK
Your balance: 880 credits.
Sending device information..OK
Checking operation...OK
Requesting MSL code...OK
Deactivating MSL...OK
Unlocking phone...
Phone unlocking failed
-----------------------------------------------------------------------
Connecting to server..OK
Username: Aanewname1
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking balance..OK
Your balance: 660 credits.


ALSO CHECK MY ACCOUNT 2 JOBS FAIL BUT CREDIT LOST ALSO REFUND ALSO THANK U

Hello.

Your phone didn't answer to software unlock command.

Try to do the following:
1. Make Factory data reset.
2. Repeat the unlock operation.

If the problem with unlock is the same, re-flash the phone with another firmware and repeat the Unlock operation again.

Note: repeating of the Unlock operation with the same device doesn't require additional credits.

Post here the result.

i have already unlocked it with nomal octopus box
phone is aready unlocked in normal way.