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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus/Octoplus Suite


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Old 12-01-2017, 21:35   #1 (permalink)
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Still say Invalid card after unlock with Octoplus Suite version 1.4.8 [Answered]


Sorry new to the forums..but really in need of help..
After installing Octoplus Suite version 1.4.8 and got my phone running..
All processes were success..Phone unlocked..At least thats what the Octopus said..After restarting the phone and get my sim card in..the phone now is saying that the card is invalid..My IT knowledge is near zero..so urgently in need of help..
Thanks in advance

Last edited by Octopus box; 12-02-2017 at 08:30.
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Old 12-01-2017, 21:47   #2 (permalink)
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Hello.

Should we guess, what device You have tried to unlock and where is the problem without any info about the process?

Please read and always follow these rules:
http://forum.gsmhosting.com/vbb/f699...leted-2165826/,
http://forum.gsmhosting.com/vbb/f62/...rules-1591101/.
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Old 12-01-2017, 21:54   #3 (permalink)
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Send Team viewer in pm i can try to help u.
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Old 12-02-2017, 04:41   #4 (permalink)
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Well as i said my IT knowledge is near zero..Team Viewer i know what is it..How to send private message is beyond my knowledge..Thanks..
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Old 12-02-2017, 05:08   #5 (permalink)
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I fully understand and respect the rules of the forum..It is silly me to post without any explanation..
My phone is Samsung G930T T-Mobile version..
Model Number SM-G930T IMEI is Clean..Double checked at T-mobile and Imeipro
Android Version 6.0.1
Baseband Version G9300PVPS4BQC1
Build Number MMB29M.G930TUVU4APK1
As I said i have tried to unlock it with Octopus suite..
I have followed all instructions correctly till finish when the the Octopus said Phone is Unlocked successfully..
The sim status was same as before-no sim inserted,so I have restarted the phone..
After the restart the phone is a bit laggi and hot..and with the same sim status..no sim inserted..
I have tried multiple sim cards-NO T-Mobile cards as I am in Indonesia
The phone can not be unlocked by simple code because it has T-mobile unlock app pre-installed..I have asked multiple websites for help..I have tried last week trough remote server without success as the IT gay told me my conection is slow witch i don't think is true..
Anyway this is the whole story..I still want to unlock the phone..money are not an issue..cause i don't have any other option to choose from..
Thanks
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Old 12-02-2017, 08:30   #6 (permalink)
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Please post here (or send us to PM, if You can't post here) full Software log with all performed operations with the phone and your username, we will check.
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Old 12-02-2017, 10:47   #7 (permalink)
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mail and pm with full software log from the unlocking process sent to Octopus box

Thank you
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Old 12-02-2017, 12:52   #8 (permalink)
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I have just flashed G930U latest firm..No Sim card again..I suppose it has something to do with the card holder or it is hardware problem..

Thank you anyway
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