U440S can't read info
 

Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM25
Selected modem port: COM26
Found diagnostic port: COM25
Found modem port: COM26
Reading info...
Detected manufacturer: ATPantech Inc.
Detected model name: IM-U440S
Firmware version: S0182143
Could not detect mode.

Hi Octopus team

How can i fix this err ? Phone is power on in normal mode,

i have same problem.........

please help me
how to repair it?
advice me

thanks

Hello.
Please try to connect phone via UART cable and post the result.

AFTER TRY

Welcome to Octopus Suite version 1.0.5
--------------------------------------------------------------------------------
Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM10
Selected modem port: COM10
Reading info...
Could not communicate with modem!
Could not detect mode.
--------------------------------------------------------------------------------
Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM10
Selected modem port: COM10
Reading info...
Could not communicate with modem!
Could not detect mode.
--------------------------------------------------------------------------------
Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM10
Selected modem port: COM10
Reading info...
Could not communicate with modem!
Could not detect mode.
--------------------------------------------------------------------------------
Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM10
Selected modem port: COM10
Reading info...
Could not communicate with modem!
Could not detect mode.
--------------------------------------------------------------------------------
Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM10
Selected modem port: COM10
Reading info...
Could not communicate with modem!
Could not detect mode.
--------------------------------------------------------------------------------
Platform: Sky Qualcomm
Selected model: IM-U440S
Selected diagnostic port: COM10
Selected modem port: COM10
Reading info...
Could not communicate with modem!
Could not detect mode.


PLEASE ADVICE
ME