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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 07-03-2019, 15:08   #1 (permalink)
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ALCATEL OT-4044N unlock problem


SigmaKey 2.33.01 Qcom: Direct unlock
ALCATEL HS-USB Diagnostics 9091 (COM43), Provider: TCL, Driver ver.: 2.1.1.2, Date: 2/2/2015, USB\VID_1BBB&PID_9091&REV_0310&MI_00
Phone model: OT-4044N
Connecting....Phone not found
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Old 07-08-2019, 08:51   #2 (permalink)
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@ rasheddk,

According to the provided data phone can not be detected by SigmaKey, re-connect handset to another USB port, re-install drivers and repeat unlock operation.

Best Regards
GSMServer team



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