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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 10-19-2022, 20:10   #1 (permalink)
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Sigma dongle blank, v 0.57 [SOLVED]


SigmaKey v.2.45.03
Detected GsmServer S-Card products:
78571E01E41B
S-Card: 850259816 Sigma dongle blank, v 0.57
Detected GsmServer S-Card products:
78571E01E41B
S-Card: 850259816 Sigma dongle blank, v 0.57
S-Card: 850259816 Sigma dongle blank, v 0.57
Please ensure your Sigma dongle is connected properly
Detected GsmServer S-Card products:
78571E01E41B
S-Card: 850259816 Sigma dongle blank, v 0.57

Last edited by Gsmserver; 10-24-2022 at 11:04.
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Old 10-20-2022, 12:32   #2 (permalink)
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Good day. Please perform 2 important steps:
1. Please name the latest service operation that was performed by your device.
2. Post this information and all logs from your card to [email protected]
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Old 10-22-2022, 13:11   #3 (permalink)
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after update with latest sigma software issue solved.

thanks.
Attached Images
File Type: jpeg ice_screenshot_20221022-190641.jpeg (46.2 KB, 51 views)
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The Following User Says Thank You to 4S3N For This Useful Post:
Old 10-25-2022, 14:10   #4 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
Good day. Please perform 2 important steps:
1. Please name the latest service operation that was performed by your device.
2. Post this information and all logs from your card to [email protected]
My Sigmakey Is Same Problem Suddenly Blank S card Problem. I Will Mail Sigmakey But Not Reply And Not Solve Plz Help Me.
SigmaKey v.2.45.04
Detected GsmServer S-Card products:
2F0D020E1CB6
S-Card: 715104462 Sigma dongle blank, v 0.57
Detected GsmServer S-Card products:
2F0D020E1CB6
S-Card: 715104462 Sigma dongle blank, v 0.57
S-Card: 715104462 Sigma dongle blank, v 0.57
Please ensure your Sigma dongle is connected properly
Detected GsmServer S-Card products:
2F0D020E1CB6
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Old 10-26-2022, 07:03   #5 (permalink)
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Quote:
Originally Posted by 4S3N View Post
after update with latest sigma software issue solved.

thanks.
Hello brother How To Solve Your Problem?
Plz details explained me.
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Old 10-26-2022, 08:00   #6 (permalink)
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@ gsmfojor,

1. Please name the latest service operation that was performed by your device.
2. Post this information and all logs from your card to support [at] sigmakey.com

Your case will be checked by product developers.

Best Regards
GSMServer team



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Old 10-26-2022, 12:32   #7 (permalink)
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i will already send mail but no replay not my problem solve. plz solve my smart card problem. this problem came after use sigmakey latest software version v.2.45.04.
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Old 10-28-2022, 04:46   #8 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ gsmfojor,

1. Please name the latest service operation that was performed by your device.
2. Post this information and all logs from your card to support [at] sigmakey.com

Your case will be checked by product developers.

Best Regards
GSMServer team




Quote:
SigmaKey v.2.45.04
Looking for S-Card... Not found, No card readers available
Please connect SigmaKey/Box
Detected GsmServer S-Card products:
7AFA02564919
S-Card: 269903921 Sigma dongle blank, v 0.57
S-Card: 269903921 Sigma dongle blank, v 0.57
Please ensure your Sigma dongle is connected properly
Detected GsmServer S-Card products:
7AFA02564919
S-Card: 269903921 Sigma dongle blank, v 0.57
S-Card: 269903921 Sigma dongle blank, v 0.57
Please ensure your Sigma dongle is connected properly
Detected GsmServer S-Card products:
7AFA02564919
S-Card: 269903921 Sigma dongle blank, v 0.57
S-Card: 269903921 Sigma dongle blank, v 0.57
Please ensure your Sigma dongle is connected properly
Detected GsmServer S-Card products:
7AFA02564919
S-Card: 269903921 Sigma dongle blank, v 0.57
Mine also have this problem, already mailed but no respond.

here the last operation with Sigmakey



Quote:
SigmaKey v.2.45.00
269903921 Sigma dongle 2.45, Initializing...OK
Huawei Edition
PowerPack: Activated
--------- 2022-10-27 23:09:14 ---------
SigmaKey 2.45.00 HiSi: Software testpoint On.../Off
DBAdapter Reserved Interface (COM35), Provider: HUAWEI Technologies CO.,LTD, Driver ver.: 1.0.26.0, Date: 5/18/2016, USB\Vid_12D1&Subclass_13&Prot_23
Using extended heuristic method...
Hardware IMEI: 020304050607080
Flash file B:\Huawei Hisuite Proxy Downgrade\Nova 7 ID_Part1\dload\UPDATE.APP
Enabling diagnostic port...Done
We strictly recommend performing "Enable Downgrade" on "Flash" tab, as the first service operation on this device!
--------- 2022-10-27 23:14:21 ---------
SigmaKey 2.45.00 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM36), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 820/985 (boot 1)
Phone model: JEF-NX9
Version: JEF-N29 11.0.0.178(C301E7R3P2)
Sending boot...Done
--------- 2022-10-27 23:17:57 ---------
SigmaKey 2.45.00 HiSi: Repair
SN:
OEM Info IMEI1:
OEM Info IMEI2:
MEID:
Phone model: JEF-NX9
Build number: JEF-N29 11.0.0.178(C301E7R3P2)
Reading data...Security area saved to "C:\Users\firla\OneDrive\Documents\SigmaKey\servic e files\0269903921\862595040141554_862595040151561_H uawei_JEF-NX9_JEF-N29 11_0_0_178(C301E7R3P2).skb"
Repairing... Vendor/Country: all/cn
Repairing... Model: JEF-AN00
Repairing...Done
--------- 2022-10-27 23:19:11 ---------
SigmaKey 2.45.00 HiSi: Read secure data (certificate)...
SN:
OEM Info IMEI1:
OEM Info IMEI2:
MEID:
Phone model: JEF-NX9
Build number: JEF-N29 11.0.0.178(C301E7R3P2)
Security area saved to "C:\Users\firla\Desktop\Cert_Kirin820-985_862595040141554_862595040151561_Huawei_JEF-NX9_JEF-N29 11.0.0.178(C301E7R3P2).skb"
--------- 2022-10-27 23:19:47 ---------
SigmaKey 2.45.00 HiSi: Enable downgrade
Enabling firmware downgrade...Done
--------- 2022-10-27 23:34:27 ---------
SigmaKey 2.45.00 HiSi: Write firmware
Wrong selection of firmware files can damage the phone.
Are you sure you want to proceed? [YES]
Flash file C:\Users\firla\Desktop\Nova 7 ID_Part1\Nova 7 HarmonyOS\JEF-LGRP1-CHN 102.0.0.233\PTABLE.APP
Phone model: JEF-NX9
Version: JEF-N29 11.0.0.178(C301E7R3P2)
Writing flash ptable...OK
Writing flash...Done
Flash file C:\Users\firla\Desktop\Nova 7 ID_Part1\Nova 7 HarmonyOS\JEF-AN00-CUST 102.0.0.230(C00)\PTABLE.APP
Writing flash...Skipped
Flash file C:\Users\firla\Desktop\Nova 7 ID_Part1\Nova 7 HarmonyOS\JEF-AN00-PRELOAD 102.0.0.8(C00R7)\PTABLE.APP
Writing flash...Skipped
Flash file C:\Users\firla\Desktop\Nova 7 ID_Part1\Nova 7 HarmonyOS\JEF-LGRP1-CHN 102.0.0.233\UPDATE.APP
Writing flash ptable...OK
Writing flash xloader...OK
Writing flash fastboot...OK
Writing flash bl2...OK
Writing flash boot...OK
Writing flash dtbo...OK
Writing flash vector...OK
Writing flash fw_lpm3...OK
Writing flash hhee...OK
Writing flash vbmeta...OK
Writing flash teeos...OK
Writing flash trustfirmware...OK
Writing flash sensorhub...OK
Writing flash fw_hifi...OK
Writing flash modemnvm_update...OK
Writing flash modemnvm_cust...OK
Writing flash modem_driver...OK
Writing flash recovery...OK
Writing flash recovery_ramdisk...OK
Writing flash recovery_vendor...OK
Writing flash recovery_vbmeta...OK
Writing flash erecovery...OK
Writing flash erecovery_ramdisk...OK
Writing flash erecovery_vendor...OK
Writing flash erecovery_vbmeta...OK
Writing flash preas.0...OK
Writing flash preavs.0...OK
Writing flash eng_vendor...OK
Writing flash eng_system...OK
Writing flash cache.0...OK
Writing flash ramdisk...OK
Writing flash super.0...OK
Writing flash super.1...OK
Writing flash super.2...OK
Writing flash super.3...OK
Writing flash super.4...OK
Writing flash super.5...OK
Writing flash super.6...OK
Writing flash super.7...OK
Writing flash super.8...OK
Writing flash super.9...OK
Writing flash super.10...OK
Writing flash super.11...OK
Writing flash metadata...OK
Writing flash vbmeta_system...OK
Writing flash vbmeta_vendor...OK
Writing flash vbmeta_odm...OK
Writing flash vbmeta_hw_product...OK
Writing flash vbmeta_cust...OK
Writing flash isp_firmware...OK
Writing flash modem_fw...OK
Writing flash npu...OK
Writing flash patch.0...OK
Writing flash kpatch...OK
Writing flash...Done
Flash file C:\Users\firla\Desktop\Nova 7 ID_Part1\Nova 7 HarmonyOS\JEF-AN00-CUST 102.0.0.230(C00)\UPDATE.APP
Writing flash version.0...OK
Writing flash...Done
Flash file C:\Users\firla\Desktop\Nova 7 ID_Part1\Nova 7 HarmonyOS\JEF-AN00-PRELOAD 102.0.0.8(C00R7)\UPDATE.APP
Writing flash preload.0...OK
Writing flash preload.1...OK
Writing flash preload.2...OK
Writing flash...Done
--------- 2022-10-27 23:43:00 ---------
SigmaKey 2.45.00 HiSi: Software testpoint On.../Off
Verifying....Not found
This operation may brick the phone if the phone firmware version does not EXACTLY match the software testpoint firmware version!
If you are unsure, better completely reflash the firmware. Are you sure you want to proceed? [YES]
Repairing....download elf_xloader image verification error
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Old 11-11-2022, 15:56   #9 (permalink)
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surgió el error Smart-card exception 0x9A79,luego de reinstalar sofware sigmabox sale error S-Card: 98889xxxx Sigma dongle blank, v 0.57
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Old 11-15-2022, 17:59   #10 (permalink)
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Quote:
Originally Posted by mcfly490 View Post
surgió el error Smart-card exception 0x9A79,luego de reinstalar sofware sigmabox sale error S-Card: 98889xxxx Sigma dongle blank, v 0.57

same problem today starting with the error 0x9A79 after drivers installed got the error Sigma dongle blank, v 0.57
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Old 11-16-2022, 16:57   #11 (permalink)
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@ Serge Winters ,

In case you are dealing with any issue during the update f the SigmaKey, mail full log file from the update operation to support [at] sigmakey.com, please.

Best Regards
GSMServer team



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Old 11-16-2022, 17:46   #12 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ Serge Winters ,

In case you are dealing with any issue during the update f the SigmaKey, mail full log file from the update operation to support [at] sigmakey.com, please.

Best Regards
GSMServer team



already done that yesterday.. waiting for reply.. thanls
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Old 12-12-2022, 12:42   #13 (permalink)
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Detected GsmServer S-Card products:
D70D5A544B1B
S-Card: 787143172 Sigma dongle blank, v 0.57
Detected GsmServer S-Card products:
D70D5A544B1B
S-Card: 787143172 Sigma dongle blank, v 0.57
same problem hre i did send mail no reply plz team help
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Old 12-12-2022, 13:01   #14 (permalink)
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@ emorony,

Please mail full log file along with your serial number to support [at] sigmakey.com

Best Regards
GSMServer team



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Old 12-12-2022, 15:54   #15 (permalink)
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i don't hv log bcoz of fresh win setup and i did send email no answer or anything
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