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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 03-13-2021, 06:18   #1 (permalink)
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Can't remove FRP from Alcatel OT-4060a


--------- 2021-03-12 21:14:52 ---------
SigmaKey 2.40.03 Qcom: Remove FRP / Huawei ID
Phone model: OT-4060A
Connecting...Phone not found


Phone is off and plugged in to PC USB port. What am I doing wrong?
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Old 03-13-2021, 09:41   #2 (permalink)
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Procedure:

Select "Qualcomm" platform from the tab menu in the upper left side of the software
Go to "Service" tab
Select your model in the right “Phone model” drop-down list
Turn the phone OFF
Connect your phone to PC with USB cable
Wait up to 30 seconds while the diagnostic port appears (your phone will be in charging mode).
If diagnostic port is not detected, power the phone ON and activate it by dialing ##2324#. Then select diag port in the ports tab.
Install required drivers
Select diagnostic port
Press “Remove FRP” button
The message "Removing FRP lock...Done" indicates that procedure has been completed successfully
Warning: This feature will erase all phone’s data and accounts

If after FRP removal user data was not wiped automatically, perform this procedure manually in the recovery mode.
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