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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 10-03-2017, 18:13   #1 (permalink)
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fail to write security backup


im having troubles after unlock a CUN-L33 Huawei, now it not have signal

and I can not write either the security backup.




--------- 2017-10-03 14:05:50 ---------
SigmaKey 2.26.08 MTK: Write backup
Gadget CDC VCOM Driver (COM95), Provider: MediaTek Inc., Driver ver.: 2.0.0.0, Date: 23-12-2011, USB\VID_0E8D&PID_2007&REV_FFFF
Baseband Processor: MT6735, E00
Version: HQ6753_65C_B1N_L1_HW
Firmware: MOLY.LR9.W1444.MD.LWTG.MP.V42.P34
IMEI: 869891020649994
Unsupported phone model
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Old 10-04-2017, 08:24   #2 (permalink)
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@ lui_naranjo,

Have you checked whether the phone could detect network before servicing this phone?
Try to Master Reset / Re-flash phone. It suppose to solve current case.

Also, post here full log file from the unlock operation.

Best Regards
GSMServer team



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