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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 09-22-2021, 01:38   #1 (permalink)
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box not work


SigmaKey v.2.41.00 build 01
Looking for S-Card... Not found (card readers searched: 1 of 2)
Please connect SigmaKey/Box
Looking for S-Card... Not found (card readers searched: 1 of 2)
Please connect SigmaKey/Box


i try another card reader and another pc but same problem
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Old 09-22-2021, 06:39   #2 (permalink)
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@ kassem109,

According to the provided log file there are few card readers / smart cards connected to PC.
Disconnect another boxes / dongles, uninstall Smart card readers drivers, re-connect SigmaKey, re-install drivers and run Sigma Software after that.
Ensure that no USB sharing software is installed at your PC.

Best Regards
GSMServer team



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Old 09-22-2021, 10:55   #3 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ kassem109,

According to the provided log file there are few card readers / smart cards connected to PC.
Disconnect another boxes / dongles, uninstall Smart card readers drivers, re-connect SigmaKey, re-install drivers and run Sigma Software after that.
Ensure that no USB sharing software is installed at your PC.

Best Regards
GSMServer team



SigmaKey v.2.41.00 build 01
Looking for S-Card... Not found (card readers searched: 1 of 1)
Please connect SigmaKey/Box
Looking for S-Card... Not found (card readers searched: 1 of 1)
Please connect SigmaKey/Box


same problem
i don't have any usb file sharing

Last edited by kassem109; 09-22-2021 at 11:02.
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Old 09-22-2021, 11:09   #4 (permalink)
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@ kassem109,

PM me screenshot of the device manager with the SigmaKey connect to PC and serial number of your SigmaKey, please.

Best Regards
GSMServer team



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Old 09-22-2021, 11:10   #5 (permalink)
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Hi, extract SMARTCARD from reader, clean it with a eraser carefully, then retry again...
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Old 09-22-2021, 11:34   #6 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ kassem109,

PM me screenshot of the device manager with the SigmaKey connect to PC and serial number of your SigmaKey, please.

Best Regards
GSMServer team



send you pm ....................
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Old 09-22-2021, 11:35   #7 (permalink)
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Quote:
Originally Posted by Shensohau View Post
Hi, extract SMARTCARD from reader, clean it with a eraser carefully, then retry again...
try it but not work ....
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Old 09-26-2021, 11:39   #8 (permalink)
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any good news or what ?
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