HUAWEI TestPoint: Unexpected response from the phone - Page 5 - GSM-Forum

Gsmserver · 06-30-2020, 12:53

In most cases, the reason of "unexpected response from the phone" is discharged battery.

malithawy · 06-30-2020, 13:14

Unexpected response from the phone after make load fastboot

soufianjaber · 06-30-2020, 13:22

PHONE STK-LX1 HONOR 9X
DEAD WITH WRONG fw
LOG OPERATION
SigmaKey 2.36.00 HiSi: Write OEM Info...
HUAWEI USB COM 1.0 (COM20), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10/08/2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Getting info...Unexpected response from the phone

battery full charged
usb cable original & no HUB usb used
but when write oem info give me this error
PLEASE SOLUTION & Step by step

soufianjaber · 06-30-2020, 19:54

if u have operation not complet because what sigma team annoced first in the world solution for kirin . and no solution for error message and no special files added in forum to resolve pblme. just fonction if u have llucky u solve pblme if not no help nothing to do just waiting

soufianjaber · 06-30-2020, 19:56

all peoples have same pblme . u ask battery usb cable and hub usb... find whats pblme with new update not for PC users ;( ;(

krzychunh · 06-30-2020, 20:25

It is not the fault of the batteries or cables. The fault is on the Sigma side, because it can't read information about the bully, the console also has "FAILED" is it possible to turn off reading information about the software version?

Sigma is the fault - it cannot read the software bulid, which is why it throws an error example in the adb console, test if you also have such an error in the console

Code:

fastboot oem get-build-number

It seems that the error occurs when loading the software that is in the phone. Support can you remove the software version and test it?

SigmaKey 2.36.00 HiSi: Get device info
SN: HVY0218804001xxx
IMEI1: 8693280300xxxxx
IMEI2: 8693280300xxxxx
MEID: 00000000000000
Bootloader unlocked: NO
FB unlocked: NO
Battery voltage: -
Phone model: SNE
Build number: Unexpected response from the phone

I think Sigma detects an error and stops working I tested on the adb console - "Failed (unknow status code)"

xpictures

mcandre · 07-01-2020, 10:22

krzychunh, connect fully charged battery.

Gsmserver · 07-02-2020, 15:20

We have made some improvements regarding these cases.
Download and use Latest Sigma version for servicing.

joseck · 09-18-2020, 16:14

Hi,Y8P(AQM-LX1) testpoint please share

06-30-2020, 13:14	#62 (permalink)
malithawy Junior Member Join Date: May 2014 Location: iraq Posts: 33 Member: 2179041 Status: Offline Sonork: www.sonork.com Thanks Meter: 7	stk-l21mdv unbrick can you help me Unexpected response from the phone after make load fastboot

06-30-2020, 20:25	#66 (permalink)
krzychunh Freak Poster Join Date: Feb 2013 Location: Polska Posts: 162 Member: 1881160 Status: Offline Thanks Meter: 31	It is not the fault of the batteries or cables. The fault is on the Sigma side, because it can't read information about the bully, the console also has "FAILED" is it possible to turn off reading information about the software version? Sigma is the fault - it cannot read the software bulid, which is why it throws an error example in the adb console, test if you also have such an error in the console Code: fastboot oem get-build-number It seems that the error occurs when loading the software that is in the phone. Support can you remove the software version and test it? SigmaKey 2.36.00 HiSi: Get device info SN: HVY0218804001xxx IMEI1: 8693280300xxxxx IMEI2: 8693280300xxxxx MEID: 00000000000000 Bootloader unlocked: NO FB unlocked: NO Battery voltage: - Phone model: SNE Build number: Unexpected response from the phone I think Sigma detects an error and stops working I tested on the adb console - "Failed (unknow status code)" xpictures Last edited by krzychunh; 06-30-2020 at 20:35.

07-02-2020, 15:20	#68 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,126 Member: 21077 Status: Offline Thanks Meter: 116,267	We have made some improvements regarding these cases. Download and use Latest Sigma version for servicing. Last edited by Gsmserver; 07-02-2020 at 22:32.

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06-30-2020, 12:53	#61 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,126 Member: 21077 Status: Offline Thanks Meter: 116,267	In most cases, the reason of "unexpected response from the phone" is discharged battery.

06-30-2020, 13:22	#63 (permalink)
soufianjaber Insane Poster Join Date: Dec 2006 Posts: 81 Member: 409040 Status: Offline Thanks Meter: 5	PHONE STK-LX1 HONOR 9X DEAD WITH WRONG fw LOG OPERATION SigmaKey 2.36.00 HiSi: Write OEM Info... HUAWEI USB COM 1.0 (COM20), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10/08/2014, USB\VID_12D1&PID_3609&REV_0100 HiSilicon: Kirin 710 Getting info...Unexpected response from the phone battery full charged usb cable original & no HUB usb used but when write oem info give me this error PLEASE SOLUTION & Step by step

06-30-2020, 19:54	#64 (permalink)
soufianjaber Insane Poster Join Date: Dec 2006 Posts: 81 Member: 409040 Status: Offline Thanks Meter: 5	if u have operation not complet because what sigma team annoced first in the world solution for kirin . and no solution for error message and no special files added in forum to resolve pblme. just fonction if u have llucky u solve pblme if not no help nothing to do just waiting

06-30-2020, 19:56	#65 (permalink)
soufianjaber Insane Poster Join Date: Dec 2006 Posts: 81 Member: 409040 Status: Offline Thanks Meter: 5	all peoples have same pblme . u ask battery usb cable and hub usb... find whats pblme with new update not for PC users ;( ;(

07-01-2020, 10:22	#67 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	krzychunh, connect fully charged battery.

09-18-2020, 16:14	#69 (permalink)
joseck Freak Poster Join Date: Dec 2007 Location: somewhere in KENYA Posts: 245 Member: 648607 Status: Offline Sonork: 100.1638674 Thanks Meter: 23	Hi,Y8P(AQM-LX1) testpoint please share