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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 06-30-2020, 12:53   #61 (permalink)
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In most cases, the reason of "unexpected response from the phone" is discharged battery.
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Old 06-30-2020, 13:14   #62 (permalink)
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stk-l21mdv unbrick can you help me

Unexpected response from the phone after make load fastboot
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Old 06-30-2020, 13:22   #63 (permalink)
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PHONE STK-LX1 HONOR 9X
DEAD WITH WRONG fw
LOG OPERATION
SigmaKey 2.36.00 HiSi: Write OEM Info...
HUAWEI USB COM 1.0 (COM20), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10/08/2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Getting info...Unexpected response from the phone


battery full charged
usb cable original & no HUB usb used
but when write oem info give me this error
PLEASE SOLUTION & Step by step
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Old 06-30-2020, 19:54   #64 (permalink)
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if u have operation not complet because what sigma team annoced first in the world solution for kirin . and no solution for error message and no special files added in forum to resolve pblme. just fonction if u have llucky u solve pblme if not no help nothing to do just waiting
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Old 06-30-2020, 19:56   #65 (permalink)
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all peoples have same pblme . u ask battery usb cable and hub usb... find whats pblme with new update not for PC users ;( ;(
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Old 06-30-2020, 20:25   #66 (permalink)
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It is not the fault of the batteries or cables. The fault is on the Sigma side, because it can't read information about the bully, the console also has "FAILED" is it possible to turn off reading information about the software version?



Sigma is the fault - it cannot read the software bulid, which is why it throws an error example in the adb console, test if you also have such an error in the console



Code:
fastboot oem get-build-number
It seems that the error occurs when loading the software that is in the phone. Support can you remove the software version and test it?

SigmaKey 2.36.00 HiSi: Get device info
SN: HVY0218804001xxx
IMEI1: 8693280300xxxxx
IMEI2: 8693280300xxxxx
MEID: 00000000000000
Bootloader unlocked: NO
FB unlocked: NO
Battery voltage: -
Phone model: SNE
Build number: Unexpected response from the phone


I think Sigma detects an error and stops working I tested on the adb console - "Failed (unknow status code)"


xpictures

Last edited by krzychunh; 06-30-2020 at 20:35.
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Old 07-01-2020, 10:22   #67 (permalink)
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krzychunh, connect fully charged battery.
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Old Yesterday, 15:20   #68 (permalink)
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We have made some improvements regarding these cases.
Download and use Latest Sigma version for servicing.

Last edited by Gsmserver; Yesterday at 22:32.
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