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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 09-16-2020, 20:09   #1 (permalink)
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I have phones to repair,pls check the logs,i have send the rar file to support


SigmaKey v.2.39.00
Smart card service is stopped. Starting...
Re-run program with administrator privileges in order to connect this device.
Looking for S-Card... Not found, No card readers available
Please connect SigmaKey/Box
XXXX134170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
XXXX34170 Sigma dongle 2.39, Initializing...OK
Disconnect SigmaKey/Box...OK
S-Card: XXXX34170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
XXXX34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
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Old 09-16-2020, 22:08   #2 (permalink)
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I did try xp,windows 7,windows 8 and windows 10,i did try other card readers ,boxes with the smart card,i did try to clean it and reinsert,any other solutions,is there a repair software for smartcards?????it reads the serial number which means its not hardware damaged,any supporters ????
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Old 09-16-2020, 22:35   #3 (permalink)
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Quote:
Originally Posted by PhoneWIZZ View Post
SigmaKey v.2.39.00
Smart card service is stopped. Starting...
Re-run program with administrator privileges in order to connect this device.
Looking for S-Card... Not found, No card readers available
Please connect SigmaKey/Box
XXXX134170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
XXXX34170 Sigma dongle 2.39, Initializing...OK
Disconnect SigmaKey/Box...OK
S-Card: XXXX34170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
XXXX34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
I think that it's brox drivers!!
I've same problem recently and that is solution!!
I think that SIGMA has updated her drivers

If not, connect box/key directly to motherboard (don't use USB HUB)
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Old 09-16-2020, 22:51   #4 (permalink)
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I have another box works as normal,this one doesnt,i tried the drivers same thing
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Old 09-16-2020, 23:24   #5 (permalink)
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Originally Posted by PhoneWIZZ View Post
I have another box works as normal,this one doesnt,i tried the drivers same thing
I think that's wrong!!
U must uninstall his driver now
and use THIS for dongle

And THIS one for BOX

because his driver is Alcor, not usualy eGate driver like Infinity box, Octoplus, SETool and other !!!
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Old 09-17-2020, 07:15   #6 (permalink)
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SigmaKey v.2.39.00 build 01
xxxx34170 Sigma dongle 2.39, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Not activated
Smart-card exception 0x6F00
xxxx34170 Sigma dongle 2.39, Initializing...OK
Disconnect SigmaKey/Box...OK
S-Card: xxxx34170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
xxxx34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
S-Card: xxxx4170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
xxxx34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
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Old 09-17-2020, 07:21   #7 (permalink)
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SigmaKey v.2.39.00 build 01
xxxx34170 Sigma dongle 2.39, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Not activated
Smart-card exception 0x6F00
S-Card: xxxx34170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
xxxx34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
S-Card: xxxxx34170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
xxxx34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
S-Card: xxxx34170 Sigma dongle, v 2.39
Your Sigma dongle is up to date and does not need to be updated
xxxx34170 Sigma dongle 2.39, Initializing...OK
Smart-card exception 0x6F00
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Old 09-17-2020, 07:23   #8 (permalink)
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that is with your special drivers,and without,did i mention that i changed a few card readers and boxes?????and 4 operating systems,9 computers???where are the product supporters
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Old 09-17-2020, 13:34   #9 (permalink)
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@ PhoneWIZZ,

Such an issue may appear in case communication between Smart Card and card reader is not stable ort Smart card is damaged.
If your SigmaKey has warranty cover, contact your reseller for warranty replacement.
If warranty cover has expired, try to take out Smart card, clean it, place it back and run software after that. Also, you can try placing Smart Card into another reader and run software, if warranty has expired. In case same issue appears, Smart Card is damaged.

Best Regards
GSMServer team



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Old 09-17-2020, 19:56   #10 (permalink)
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can you please unblock my dongle,there is no reason for you to do this,i have sent the logs from all my 5 computers to support,i have tried other card readers and boxes, its not problem with my drivers,my dongle got blocked while i was working on a large amount of phones, i have paid the box and packs 1.2.3.4 so its not fair for you just to block it
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Old 09-18-2020, 09:39   #11 (permalink)
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Try to update your card once again.
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Old 09-18-2020, 23:57   #12 (permalink)
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it got updated and it work now thanks
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