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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 11-15-2017, 08:03   #1 (permalink)
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HUAWEI P10 PLUS hang on Logo then redirect to eRecovery.,



https://imgur.com/iPp1F9h
sstuck on this.

--------- 2017-11-15 14:40:22 ---------
SigmaKey 2.26.13 HiSi: Write firmware
(ADB) Writing flash...UPDATE.APP
Firmware: Vicky_Global_C999B000
Phone model: VKY-L29
Version: :VKY-L29C636B133
Writing flash fw_lpm3...OK
Writing flash fastboot...OK
Writing flash vector...OK
Writing flash modemnvm_update...OK
Writing flash teeos...OK
Writing flash trustfirmware...OK
Writing flash sensorhub...OK
Writing flash fw_hifi...OK
Writing flash boot...OK
Writing flash recovery...OK
Writing flash recovery2...OK
Writing flash dts...OK
Writing flash...Done
Restarting phone...OK
Restarting phone...OK

complete flashing,
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Old 11-15-2017, 08:03   #2 (permalink)
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https://imgur.com/iPp1F9h

even complete flashing.,
stuck to this the image above.
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Old 11-15-2017, 08:58   #3 (permalink)
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Reflash this phone using Upgrade mode.
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Old 11-15-2017, 08:59   #4 (permalink)
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Quote:
Originally Posted by mcandre View Post
Reflash this phone using Upgrade mode.
i already did that sir., but stuck in 5% then software install failed.
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Old 11-15-2017, 09:04   #5 (permalink)
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Show the log of flashing from Sigma
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Old 11-15-2017, 09:13   #6 (permalink)
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Quote:
Originally Posted by mcandre View Post
Show the log of flashing from Sigma
--------- 2017-11-15 14:40:22 ---------
SigmaKey 2.26.13 HiSi: Write firmware
(ADB) Writing flash...UPDATE.APP
Firmware: Vicky_Global_C999B000
Phone model: VKY-L29
Version: :VKY-L29C636B133
Writing flash fw_lpm3...OK
Writing flash fastboot...OK
Writing flash vector...OK
Writing flash modemnvm_update...OK
Writing flash teeos...OK
Writing flash trustfirmware...OK
Writing flash sensorhub...OK
Writing flash fw_hifi...OK
Writing flash boot...OK
Writing flash recovery...OK
Writing flash recovery2...OK
Writing flash dts...OK
Writing flash...Done
Restarting phone...OK
Restarting phone...OK

COMPLETE FLASHING but stuck on logo the HUAWEI eRecovery.
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Old 11-15-2017, 09:22   #7 (permalink)
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Set the phone to upgrade mode (vol-vol+ and insert usb cable).

Read here: UPGRADE MODE flashing
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Old 11-15-2017, 11:26   #8 (permalink)
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Quote:
Originally Posted by mcandre View Post
Set the phone to upgrade mode (vol-vol+ and insert usb cable).

Read here: UPGRADE MODE flashing
already done that but still same result.
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Old 11-15-2017, 11:30   #9 (permalink)
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1. Show the log of flashing using upgrade mode
2. Did you flash both 2 files using that mode? New smartphone models have two flash files: main flash file and localization file. These two files should be flashed together. See here how to select the 2nd file
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Old 11-16-2017, 07:43   #10 (permalink)
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--------- 2017-11-16 14:40:20 ---------
SigmaKey 2.26.13 HiSi: Write firmware
DBAdapter Reserved Interface (COM406), Provider: HUAWEI Technologies CO.,LTD, Driver ver.: 1.0.26.0, Date: 5/18/2016, USB\Vid_12D1&Subclass_13&Prot_23
Writing flash...UPDATE.APP
Firmware: Vicky_Global_C999B000
Hardware IMEI: 020304050607080
Writing flash SHA256RSA OK
Writing flash CRC OK
Writing flash CURVER OK
Writing flash VERLIST OK
Writing flash PACKAGE_TYPE ...Please send
C:\Users\EL-TARANDO\Documents\SigmaKey\temporary backup\0445565664\Vicky_Global_C999B000 (7).skb
file to [email protected]
Data retention error


logs for for flashing upgrade mode.

im using factory file UPDATE.APP
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Old 11-16-2017, 09:49   #11 (permalink)
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john_1986, do you know the original firmware version that initially was in the phone?
  1. Find it and flash the phone with that exact version. Phone has to start normally after flashing.
  2. Then pefrorm ENABLE DOWNGRADE procedure. And you will be able to flash other versions to that phone.
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Old 11-16-2017, 11:03   #12 (permalink)
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Quote:
Originally Posted by mcandre View Post
john_1986, do you know the original firmware version that initially was in the phone?
  1. Find it and flash the phone with that exact version. Phone has to start normally after flashing.
  2. Then pefrorm ENABLE DOWNGRADE procedure. And you will be able to flash other versions to that phone.
is it posible to use "Board software"
for p10 plus,? i can't find the board software repair file?
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Old 11-16-2017, 11:05   #13 (permalink)
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No need to use it at this stage. Try to do what I suggested. Find flash file that was in your phone somehow. Check if it was mentioned on phone's sticker or phone's package...
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Old 11-16-2017, 11:31   #14 (permalink)
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What firmware was before this?
С636B***
С432B***
С10B***
С635B***
С900B***
С576B***
C185B***
C605B***
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Old 11-16-2017, 15:42   #15 (permalink)
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brother do flash complete first then do frp phone will be ok i done today same pro with p10 lite today
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