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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 11-21-2021, 19:00   #1 (permalink)
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ANA-NX9 Chip is Damaged Repair with Sigmakey


Remove done, device restarts and do user reset. User reset failed and Huawei ID still not removed.
Can anyone help?


SigmaKey v.2.41.05
Sigma dongle 2.41, Initializing...OK
Huawei Edition
PowerPack: Activated
--------- 2021-11-21 13:51:27 ---------
SigmaKey*HiSi: Remove Huawei ID
HUAWEI USB COM 1.0 (COM14), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 06.11.2015, USB\VID_12D1&PID_3609&REV_0100
Please pick correct phone model from the list!
--------- 2021-11-21 13:51:39 ---------
SigmaKey*HiSi: Remove Huawei ID
HUAWEI USB COM 1.0 (COM14), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 06.11.2015, USB\VID_12D1&PID_3609&REV_0100
Terms of Remove Huawei ID operation:
1) 90 authorizations will be deducted from your account (non-refundable).
2) The battery must be connected to the phone's board and fully charged.
Do you agree to these terms? [YES]
HiSilicon: Kirin 990 5G (boot 2)
Phone model: ANA-NX9
Version: ANA-N29 11.0.0.226(C432E5R6P4)
Phone model: ANA-NX9
Build number: ANA-N29 11.0.0.226(C432E5R6P4)

Removing Huawei ID...Done

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Old 11-21-2021, 20:39   #2 (permalink)
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Quote:
Originally Posted by Josa1977 View Post
Remove done, device restarts and do user reset. User reset failed and Huawei ID still not removed.
Build number: ANA-N29 11.0.0.226(C432E5R6P4)

Removing Huawei ID...Done
1.Master reset via recovery
2. Download new Sigma build from sigmakey.com website
3. Repeat the operation
4. Attach the security backup that will be created
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Old 11-21-2021, 20:44   #3 (permalink)
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Thank you. Master reset not possible via recovery, reset starts and then it failed!?

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Old 11-21-2021, 20:54   #4 (permalink)
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Then follow steps 2-4
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Old 11-22-2021, 19:07   #5 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
Then follow steps 2-4
Ok, now I see Chip is damaged. But can't repair, because Device is booting every time before the repair process finished. I bought 2 Reset Packs and now I must wait again 24 hours. It's a mess.

Steps:
Set USB com 1 with modified cable
Select kirin990 5g (boot2)
Select repair chip is damaged
Process starts
While heuristic analysis, device begin to reboot!?
Then software show status: repairing... Done
Nothing happened.
Same problem as before....


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Old 11-23-2021, 09:38   #6 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
please give a link in this thread.
https://drive.google.com/file/...ROy...w?usp=drivesdk

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Old 11-23-2021, 11:38   #7 (permalink)
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Perform the service operation exactly in this order:
1) Use latest Sigma version
2) Use Kirin 990 5g (boot 2)
3) Service bookmark -> Repair "Chip is damaged" button. We reseted your counter.
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Old 11-23-2021, 12:36   #8 (permalink)
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Ok now its fine. Thank you very much.

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Old 11-23-2021, 12:38   #9 (permalink)
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Please confirm that "Chip is damaged" has been repaired on this firmware. Is it HarmonyOS?
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Old 11-23-2021, 12:51   #10 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
Please confirm that "Chip is damaged" has been repaired on this firmware. Is it HarmonyOS?
Yes Chip is damages has been repaired. No it is not Harmony OS.

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