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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 08-15-2020, 03:00   #1 (permalink)
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Join Date: Jan 2014
Location: china
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Sigma team, please resume my dongle job


Deleting all Huawei FRP / IDS is a deletion protection failure. I send an email to the team. They asked me to provide a log. I've sent a lot. There was no response

My dongle is new. It's only been used for a month

SigmaKey v.2.38.04 build 01
XXXX5761 Sigma dongle 2.38, Initializing...OK
Huawei Edition
PowerPack: Activated
--------- 2020-08-13 13:49:34 ---------
SigmaKey 2.38.04b1 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM12), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 710
Phone model: SNE-LX1
Version: SNE-LX1 10.0.0.212(C432E10R1P1)
Removing firmware protection.....Failed


SigmaKey v.2.38.04 build 01
XXXX5761 Sigma dongle 2.38, Initializing...OK
Huawei Edition
PowerPack: Activated
--------- 2020-08-08 09:16:41 ---------
SigmaKey 2.38.04b1 HiSi: Remove FRP / Huawei ID
HUAWEI USB COM 1.0 (COM3), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G
Phone model: TAS-AN00
Version: TAS-AN00 10.1.0.152(C00E136R5P3)
Removing firmware protection.....Failed
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Old 08-15-2020, 10:30   #2 (permalink)
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SigmaKey v.2.38.05
xxxx5761 Sigma dongle 2.38, Initializing...OK
Huawei Edition
PowerPack: Activated
--------- 2020-08-15 16:56:17 ---------
SigmaKey 2.38.05 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM13), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 810
Phone model: SPN-AL00
Version: SPN-AL00 10.1.0.90(C00E90R2P1)
Removing firmware protection.....Failed
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Old 08-15-2020, 12:04   #3 (permalink)
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@ peter1342134,

Each case is getting analzyed by developers team.
If you have already sent an e-mail to support team, wait for reply, please.

Best Regards
GSMServer team



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Old 08-16-2020, 02:44   #4 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ peter1342134,

Each case is getting analzyed by developers team.
If you have already sent an e-mail to support team, wait for reply, please.

Best Regards
GSMServer team




I've sent it for seven days. There was no response
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Old 08-17-2020, 18:14   #5 (permalink)
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I have the same problem. It’s normal occasionally and can’t be used most of the time.
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