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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 10-19-2015, 18:11   #1 (permalink)
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Looking for S-Card... Not found (card readers searched: 1 of 1) Pl


I changed PCs ,uninstalled and installed alcor driver,tryed xp and win7
i think s-card is readed but not connected ,maybe software problem ,here's screenshot:

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Old 10-20-2015, 07:45   #2 (permalink)
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@ jawad8305,

PM me your SigmaKey serial number, please.

Best Regards
GSMServer team



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Old 06-11-2016, 09:08   #3 (permalink)
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SigmaKey v.2.17.06
Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey/Box

me too, please help me to fix it, reinstall driver, changed pc...is not solve
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Old 06-11-2016, 11:18   #4 (permalink)
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@ Doantri,

PM me serial number of your box, please.

Best Regards
GSMServer team



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Old 06-28-2016, 12:12   #5 (permalink)
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Hi
I tried all steps but i cant fix this error. i think Card is damaged . Supporter help me to solve it
Br
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Old 06-28-2016, 12:17   #6 (permalink)
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@ Doantri,

In case Smart Card can not be detected at all, it means that it has some malfunctions.

Best Regards
GSMServer team



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Old 06-28-2016, 12:26   #7 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ Doantri,

In case Smart Card can not be detected at all, it means that it has some malfunctions.

Best Regards
GSMServer team



Hi supporter
This card has 2 pack actived so i need your help to rescue it.
Br
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Old 07-02-2016, 11:30   #8 (permalink)
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Hi supporter
Can you move 2 pack actived from damaged card to new card if i can buy new one ?
Br
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Old 11-15-2016, 20:54   #9 (permalink)
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I have the same problem sigma does not detect the s-card if there is any solution, I hope your help. This is the error that gives me sigma, already verify drives, operating system, update to the last vercion even connect another sigma box and work correctly
PD: this is the error "Looking for S-Card ... Not found (card readers searched: 1 of 2)
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Old 11-16-2016, 09:00   #10 (permalink)
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@ lapasta99,

PM me serial number of your SigmaKey, please.

Best Regards
GSMServer team



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Old 01-17-2017, 10:47   #11 (permalink)
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Same problem, i check drivers, operating system and others issues.

SigmaKey v.2.22.00
Looking for S-Card... Not found (card readers searched: 1 of 1)
Please connect SigmaKey/Box

S-Card: 526051605 Sigma dongle, v 2.22
Your Sigma dongle is up to date and does not need to be updated

@gsmserver
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Old 01-17-2017, 11:02   #12 (permalink)
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@ djfran10,

Can your SigmaKey be detected or no?
According to the log files, it is getting detected by update operation.
If yes, close all running software and try launching software once again. Also, you can try installing Sigma Software at another PC.

Best Regards
GSMServer team



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Old 05-04-2017, 18:05   #13 (permalink)
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SigmaKey v.2.25.02
Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey/Box
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Old 05-05-2017, 08:40   #14 (permalink)
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@ hector bermudez,

Ensure that no other box or dongle connected, re-connect SigmaKey / box to another USB port, re-install drivers try running Sigma Software once again.

Best Regards
GSMServer team



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Old 12-27-2017, 14:15   #15 (permalink)
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please help....
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