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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 12-27-2017, 14:35   #16 (permalink)
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@ junmatrix,

Please explain in more details what an issue exactly you have.

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GSMServer team



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Old 06-03-2018, 03:12   #17 (permalink)
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I have the same issue with my sigma dongle.
i have all 3 activation's in the dongle.
I reinstalled drivers and put new software.
The light on the dongle works when you open the software but it asks to connect the dongle.

Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey/Box
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Old 01-15-2021, 16:12   #18 (permalink)
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SigmaKey v.2.39.08
Looking for S-Card... Not found (card readers searched: 2 of 3)
Please connect SigmaKey/Box
Looking for S-Card... Not found (card readers searched: 2 of 3)
Please connect SigmaKey/Box
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Old 01-15-2021, 16:41   #19 (permalink)
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@ soebpatel1988,

Disconnect all other boxes/dongles, re-connect SigmaKey directly to PC USB port, evoiding USB Hubs, re-install driver, run software after that.

Best Regards
GSMServer team



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Old 01-16-2021, 13:16   #20 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ soebpatel1988,

Disconnect all other boxes/dongles, re-connect SigmaKey directly to PC USB port, evoiding USB Hubs, re-install driver, run software after that.

Best Regards
GSMServer team



i try it all same problem
serial number is 880476654
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Old 01-16-2021, 13:18   #21 (permalink)
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i try it all same problem
serial number is 880476654
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Old 01-16-2021, 13:28   #22 (permalink)
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i try it all same problem
serial number is 880476654
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Old 01-18-2021, 08:59   #23 (permalink)
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@ soebpatel1988,

Post here screenshot of the device manager with only SigmaKey connected to PC.

Best Regards
GSMServer team



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