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12-27-2017, 14:35
| #16 (permalink) |
| Product Supporter   Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | Please explain in more details what an issue exactly you have. Best Regards GSMServer team  |
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06-03-2018, 03:12
| #17 (permalink) |
| Junior Member Join Date: Oct 2015
Posts: 1
Member: 2476294 Status: Offline Thanks Meter: 0 | I have the same issue with my sigma dongle. i have all 3 activation's in the dongle. I reinstalled drivers and put new software. The light on the dongle works when you open the software but it asks to connect the dongle. Looking for S-Card... Not found (card readers searched: 0 of 1) Please connect SigmaKey/Box |
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01-15-2021, 16:12
| #18 (permalink) |
| Insane Poster  Join Date: Jun 2017
Posts: 66
Member: 2729037 Status: Offline Thanks Meter: 8 | SigmaKey v.2.39.08 Looking for S-Card... Not found (card readers searched: 2 of 3) Please connect SigmaKey/Box Looking for S-Card... Not found (card readers searched: 2 of 3) Please connect SigmaKey/Box |
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01-15-2021, 16:41
| #19 (permalink) |
| Product Supporter Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | @ soebpatel1988, Disconnect all other boxes/dongles, re-connect SigmaKey directly to PC USB port, evoiding USB Hubs, re-install driver, run software after that. Best Regards GSMServer team |
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01-16-2021, 13:16
| #20 (permalink) | |
| Insane Poster Join Date: Jun 2017
Posts: 66
Member: 2729037 Status: Offline Thanks Meter: 8 | Quote:
serial number is 880476654 | |
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01-18-2021, 08:59
| #23 (permalink) |
| Product Supporter Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | @ soebpatel1988, Post here screenshot of the device manager with only SigmaKey connected to PC. Best Regards GSMServer team |
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09-30-2021, 12:31
| #24 (permalink) |
| Freak Poster Join Date: Feb 2017
Posts: 409
Member: 2686635 Status: Offline Thanks Meter: 94  | SigmaKey v.2.41.02 Looking for S-Card... Not found (card readers searched: 1 of 1) Please connect SigmaKey/Box Looking for S-Card... Not found (card readers searched: 1 of 1) Please connect SigmaKey/Box Looking for S-Card... Please connect SigmaKey/Box Looking for S-Card... Not found (card readers searched: 1 of 1) Please connect SigmaKey/Box |
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09-30-2021, 18:53
| #26 (permalink) |
| Product Supporter Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | @ ultimatebadal, Make sure that no USB sharing software is installed at your PC. If any is installed, uninstall it. Please ensure that no other Box / Dongle is connected to PC at the same time, uninstall Smart Card reader drivers, re-connect SigmaKey to another USB port, re-install drivers for Smart card reader, manually. Correct drivers can be found in a file folder along with the software. Usually it is C:\Program Files(x86)\ GsmServer \ SigmaKey \ drivers \ AU9540DrvPkg V1.7.26.0_WHQL \ program_files \ AlcorMicro \After that run Sigma Software. In case still same issue appears perform following operations:
In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey. Best Regards GSMServer team |
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