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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 05-14-2020, 16:50   #1 (permalink)
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MOTO E4 XT1767 unlock code readed but not working


SigmaKey v.2.35.00
New version 2.35.01b1 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
632076932 Sigma dongle 2.35, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Not activated
--------- 2020-05-14 16:09:10 ---------
SigmaKey 2.35.00 Qcom: Direct unlock
Motorola USB BP Diagnostic Port (COM68), Provider: Motorola, Driver ver.: 5.0.0.0, Date: 08/06/2012, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.176933.2.202590.1
Date: Jul 23 2019 04:27:59, May 04 2019 00:00:00, 8937.gen
Software IMEI:
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\JESUS\Documents\SigmaKey\security backup\0632076932\353308088809800_MPSS_JO_3_0-00269-8937_GENNS_PACK-1_176933_2_202590_1.skb"
Reading unlock codes...Done


typing the code on the device its unsuccessful
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Old 05-15-2020, 07:48   #2 (permalink)
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@ Elasunuas,

In case phone has latest security patches installed, it can not be unlocked at the moment.

Best Regards
GSMServer team



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Old 05-15-2020, 18:47   #3 (permalink)
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okay

That means I should downgrade wish version

Or security patch will I downgrade to because this

Device has been with the owner for more than a year

Now since it's supported it needs to unlocked
This are the kind of issues that are supposed to be

Fix rather that bringing FRP solution
Because for long time now no SIGMA BOX just look

Useless among my boxes most network unlocking

Is not supported
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Old 05-16-2020, 08:43   #4 (permalink)
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@ Elasunuas,

You can try downgrading phone to lower firmware version and repeat unlock operation after that.
Notice: Downgrade operation can be performed at your own risks.

Best Regards
GSMServer team



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