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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 05-24-2019, 13:18   #1 (permalink)
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Moto XT1921-6 (E5 Play) After succesfull generating unlock...Code NOT WORKING..!


Hi,

I have Motorola Moto XT1921-6 (E5 Play) After successful generating unlock code...Code NOT WORKING..! Tried two times same code generated but doesn't accept the code.

Key v.2.32.00
900000XX Sigma dongle 2.32, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2019-05-24 16:23:57 ---------
SigmaKey 2.32.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM26), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/8/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351XXXXXXXX
Bluetooth address: 000000000000
Reading data...Unexpected response from the phone
--------- 2019-05-24 16:59:54 ---------
SigmaKey 2.32.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM26), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/8/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351xxxxxxxxx
Bluetooth address: 000000000000
Security area saved to "C:\Users\XXXXXXX\Documents\SigmaKey\security backup\0904135590\351xxxxxxxxxxxx_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (1).skb"
Reading unlock codes...Done

=====================
After generating the code when i enter it doesn't accept "Requesting network unlock unsuccessful "

I update the software thru moto software assistant but still same, code doesn't accept.
Attached Images
File Type: png E5 Play Verizon Sigma Key error.png (92.5 KB, 172 views)
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Old 05-24-2019, 15:44   #2 (permalink)
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@ Moderate,

Please upload security backups read from this phone to any filesharing web site and post link for them in a current thread. Also, please sign what network provider this phone is locked to.

Best Regards
GSMServer team



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Old 05-24-2019, 22:03   #3 (permalink)
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Quote:
Originally Posted by Moderate View Post
Hi,



I have Motorola Moto XT1921-6 (E5 Play) After successful generating unlock code...Code NOT WORKING..! Tried two times same code generated but doesn't accept the code.



Key v.2.32.00

900000XX Sigma dongle 2.32, Initializing...OK

Pack 1: Activated

Pack 2: Activated

Pack 3: Not activated

--------- 2019-05-24 16:23:57 ---------

SigmaKey 2.32.00 Qcom: Get unlock codes

Motorola QC Diag Port (COM26), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/8/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00

Phone model: Moto E5 Play (Verizon)

Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1

Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen

Software IMEI: 351XXXXXXXX

Bluetooth address: 000000000000

Reading data...Unexpected response from the phone

--------- 2019-05-24 16:59:54 ---------

SigmaKey 2.32.00 Qcom: Get unlock codes

Motorola QC Diag Port (COM26), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 11/8/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00

Phone model: Moto E5 Play (Verizon)

Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1

Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen

Software IMEI: 351xxxxxxxxx

Bluetooth address: 000000000000

Security area saved to "C:\Users\XXXXXXX\Documents\SigmaKey\security backup\0904135590\351xxxxxxxxxxxx_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (1).skb"

Reading unlock codes...Done



=====================

After generating the code when i enter it doesn't accept "Requesting network unlock unsuccessful "



I update the software thru moto software assistant but still same, code doesn't accept.
I think you have to activate the pack 3 for latest operation work fine.

Enviado desde mi SM-G930U mediante Tapatalk
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Old 05-25-2019, 06:24   #4 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ Moderate,

Please upload security backups read from this phone to any filesharing web site and post link for them in a current thread. Also, please sign what network provider this phone is locked to.

Best Regards
GSMServer team




https://www.4shared.com/rar/p_SckAlWee/0904135590.html

And the network is Verizon

Br
Moderate
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Old 05-25-2019, 16:00   #5 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ Moderate,

Please upload security backups read from this phone to any filesharing web site and post link for them in a current thread. Also, please sign what network provider this phone is locked to.

Best Regards
GSMServer team



hi is there any update to the above issue..?

Br
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Old 05-27-2019, 07:55   #6 (permalink)
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@ Moderate,

Current case along with the security backup was transferred to developers team for an analyzing purposes.

Best Regards
GSMServer team



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Old 05-28-2019, 07:02   #7 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ Moderate,

Current case along with the security backup was transferred to developers team for an analyzing purposes.

Best Regards
GSMServer team



When can we expect .?
So that will tell the customer when to expect.?

Wbr,
Thanks
Moderate.
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Old 05-28-2019, 11:18   #8 (permalink)
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Reflash this device with the compatible firmware version and enter that unlock code.
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Old 05-29-2019, 06:47   #9 (permalink)
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Quote:
Originally Posted by mcandre View Post
Reflash this device with the compatible firmware version and enter that unlock code.
let me try once.

Wbr,
Thanks.
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Old 05-31-2019, 12:17   #10 (permalink)
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Quote:
Originally Posted by mcandre View Post
Reflash this device with the compatible firmware version and enter that unlock code.
Tried didn't work.

Br
Moderate.
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Old 05-31-2019, 12:54   #11 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ Moderate,

Current case along with the security backup was transferred to developers team for an analyzing purposes.

Best Regards
GSMServer team



Any update..?

Wbr,
Moderate.
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Old 06-11-2019, 19:48   #12 (permalink)
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I am having same issue, only after I updated with Verizon software assistance. It generates the code, and does not work. On phones with the old software works fine. Done hundreds.
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Old 06-23-2019, 13:44   #13 (permalink)
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I am having same, code read done but not working, "Requesting network unlock unsuccessful "
moto e5 play verizon
android 8.0.0
security patch level 1 february 2019
build ODPS27.91-121-10
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Old 06-25-2019, 00:25   #14 (permalink)
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I think in a little while there will be an avalanche of Moto E5 Play that are not working.
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Old 06-25-2019, 13:30   #15 (permalink)
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Quote:
Originally Posted by Gotadog View Post
I am having same issue, only after I updated with Verizon software assistance. It generates the code, and does not work. On phones with the old software works fine. Done hundreds.
can u Explain more details u say old software work fine .
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