motorola xt1921-6 unlock problem - GSM-Forum

lucky999 · 11-09-2019, 18:36

after unlock i'm get this problem.. motorola modem service has stopped

SigmaKey v.2.34.01
New version 2.34.02 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
588802819 Sigma dongle 2.34, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Not activated
--------- 2019-11-09 09:11:45 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM47), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_02
Phone model: Moto E5 Play (Verizon)
Error writing to serial port
--------- 2019-11-09 09:12:56 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM46), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_01
Phone model: Moto E5 Play (Verizon)
Missing response from phone
--------- 2019-11-09 09:13:38 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM41), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094724480
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\chevvy\Documents\SigmaKey\security backup\0588802819\351838094724480_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (0).skb"
Reading unlock codes...Done

yurais · 11-09-2019, 20:19

It must be new security Verizon phones, you can't unlock it, only via server.

Pm me

Enviado desde mi SM-G960U mediante Tapatalk

lucky999 · 11-10-2019, 19:00

Not a unlock problem sigma give me unlock code but after unlock no more ask code and modem fail phone have no service is there a way to write back security back up?

yurais · 11-10-2019, 19:20

Quote:

Originally Posted by lucky999

Not a unlock problem sigma give me unlock code but after unlock no more ask code and modem fail phone have no service is there a way to write back security back up?

Flash phone

Enviado desde mi SM-G960U mediante Tapatalk

lucky999 · 11-10-2019, 23:13

Quote:

Originally Posted by yurais

Flash phone

Enviado desde mi SM-G960U mediante Tapatalk

Yes all ready done that many times still the same

nathy kilson · 08-24-2020, 12:21

need dowgrade version it possible to solve this problem

11-09-2019, 18:36	#1 (permalink)
lucky999 No Life Poster Join Date: Aug 2011 Location: caribbean island Posts: 868 Member: 1643797 Status: Offline Thanks Meter: 183	motorola xt1921-6 unlock problem after unlock i'm get this problem.. motorola modem service has stopped SigmaKey v.2.34.01 New version 2.34.02 is available on www.sigmakey.com. We strongly recommend to update SigmaKey! 588802819 Sigma dongle 2.34, Initializing...OK Pack 1: Activated Pack 2: Activated Pack 3: Activated Pack 4: Not activated --------- 2019-11-09 09:11:45 --------- SigmaKey 2.34.01 Qcom: Get unlock codes Motorola QC Diag Port (COM47), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_02 Phone model: Moto E5 Play (Verizon) Error writing to serial port --------- 2019-11-09 09:12:56 --------- SigmaKey 2.34.01 Qcom: Get unlock codes Motorola QC Diag Port (COM46), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_01 Phone model: Moto E5 Play (Verizon) Missing response from phone --------- 2019-11-09 09:13:38 --------- SigmaKey 2.34.01 Qcom: Get unlock codes Motorola QC Diag Port (COM41), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00 Phone model: Moto E5 Play (Verizon) Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1 Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen Software IMEI: 351838094724480 Bluetooth address: 000000000000 This operation may brick the phone! Are you sure you want to proceed? [YES] Security area saved to "C:\Users\chevvy\Documents\SigmaKey\security backup\0588802819\351838094724480_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (0).skb" Reading unlock codes...Done

11-09-2019, 20:19	#2 (permalink)
yurais No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46 Posts: 3,672 Member: 220595 Status: Offline Thanks Meter: 355	It must be new security Verizon phones, you can't unlock it, only via server. Pm me Enviado desde mi SM-G960U mediante Tapatalk

11-10-2019, 19:00	#3 (permalink)
lucky999 No Life Poster Join Date: Aug 2011 Location: caribbean island Posts: 868 Member: 1643797 Status: Offline Thanks Meter: 183	Not a unlock problem sigma give me unlock code but after unlock no more ask code and modem fail phone have no service is there a way to write back security back up?

08-24-2020, 12:21	#6 (permalink)
nathy kilson Junior Member Join Date: Nov 2014 Posts: 6 Member: 2286939 Status: Offline Thanks Meter: 0	need dowgrade version it possible to solve this problem