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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey
Reload this Page Problem update sigma/Unable to connect to the server
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Old 05-13-2019, 17:24   #1 (permalink)
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Problem update sigma/Unable to connect to the server

SigmaKey v.2.31.00
Detected GsmServer S-Card products:
S-Card: 734597234 Sigma dongle, v 2.30
S-Card: 734597234 Sigma dongle, v 2.30
Your Sigma dongle has been updated to the latest version (2.31)


and 5 minutes later...



y v.2.31.00
Detected GsmServer S-Card products:
2F020D01E449
S-Card: 734597234 Sigma dongle blank, v 0.55
S-Card: 734597234 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 734597234 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 734597234 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 734597234 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 734597234 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 734597234 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly



HEEEEELPPPPP!!!!!!!!!!!!!!!!!!
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The Following User Says Thank You to sebastianrojas2 For This Useful Post:
Old 05-13-2019, 17:26   #2 (permalink)
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@ sebastianrojas2,

Please perform following operations:
  1. Locate logs folder at your PC
    My Documents->SigmaKey->logs
  2. Rar it
  3. Send all of the log files in a rar archive to support[at]sigmakey.com

In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey.

Best Regards
GSMServer team
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Old 05-13-2019, 17:40   #3 (permalink)
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Email send hope a fast solution...
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Old 05-13-2019, 18:06   #4 (permalink)
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problem upadte sigma gard stuck on this

hosting darmowy
<a href="https://imgbb.com/"><img src="https://i.ibb.co/2FCSRym/Capture.png" alt="Capture" border="0"></a><br /><a target='_blank' href='https://pl.imgbb.com/'>hosting darmowy</a><br />
Last edited by selve1411; 05-13-2019 at 18:07. Reason: cant update
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Old 05-13-2019, 18:13   #5 (permalink)
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Same probleme..................
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Old 05-13-2019, 18:29   #6 (permalink)
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Post latest sigma update problem
sigma v2.31 not update s-card firmware
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Old 05-13-2019, 18:33   #7 (permalink)
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same problem on my box
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Old 05-13-2019, 18:36   #8 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
2F020D01E44E
S-Card: 7280xxxxx Sigma dongle blank, v 0.55
S-Card: 728xxxxxx Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
tengo el siguiente problema desde que actualize
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Old 05-13-2019, 18:40   #9 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 38xxxxxxx Sigma dongle blank, v 0.00
S-Card: 38xxxxxxx Sigma dongle blank, v 0.00
the same here software stuck at firmware update dongle version was 2.30 now v 0.00
regards
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Old 05-13-2019, 18:43   #10 (permalink)
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card update failed
https://www.4shared.com/s/foJcyolccee
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Old 05-13-2019, 18:47   #11 (permalink)
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SigmaKey v.2.31.00 build 01 Productos
GsmServer S-Card detectados:
S-Card: 38xxxxxxx Sigma dongle en blanco, v 0.00
S-Card: 38xxxxxxx Sigma dongle blank, v 0.00
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Old 05-13-2019, 18:54   #12 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 7197XXXX8 Sigma dongle, v 2.30
S-Card: 7197XXXX8 Sigma dongle, v 2.30
http timeout
Wrong or incomplete server reply received
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Old 05-13-2019, 18:58   #13 (permalink)
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same problem on my box
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Old 05-13-2019, 18:58   #14 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 138xxxxxx Sigma dongle, v 2.30
S-Card: 138xxxxxx Sigma dongle, v 2.30

NO UPDATE. PLEASE SUPPORT
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Old 05-13-2019, 19:04   #15 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 9866xxxx Sigma dongle, v 2.30
S-Card: 986xxxxxx Sigma dongle, v 2.30
S-Card: 986xxxxxx Sigma dongle, v 2.30
S-Card: 986xxxxxx Sigma dongle, v 2.30
S-Card: 986xxxxxxx Sigma dongle, v 2.30
http timeout
Wrong or incomplete server reply received
S-Card: 986xxxxxxx Sigma dongle, v 2.30
http timeout
Wrong or incomplete server reply received
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