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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 10-27-2021, 09:47   #1 (permalink)
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TAH-N29M huawei ID


Hello! i tried many times to remove huawei id, for Mate XS, TAH-N29m, but always get failed here:
SigmaKey v.2.41.04 build 01
177353397 Sigma dongle 2.41, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Not activated
--------- 2021-10-27 11:41:22 ---------
SigmaKey 2.41.04b1 HiSi: Remove Huawei ID
HUAWEI USB COM 1.0 (COM3), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
Terms of Remove Huawei ID operation:
1) 90 authorizations will be deducted from your account (non-refundable).
2) The battery must be connected to the phone's board and fully charged.
Do you agree to these terms? [YES]
HiSilicon: Kirin 990 5G (P40/P40 Pro)
Phone model: TAH-N29m
Version: TAH-N29m 11.0.0.175(C432E2R2P1)
SN: XHH0220417000198
OEM Info IMEI1: 862793040381813
OEM Info IMEI2: 862793040383801
MEID: A00000B647293D
Phone model: TAH-N29m
Build number: TAH-N29m 11.0.0.175(C432E2R2P1)
.Error writing to serial port


I use harmony cable. phone conect ok, but always failed at that step!
Please help me!
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Old 10-27-2021, 11:42   #2 (permalink)
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I have managed to connect ok, but all things works ok till this step of Initializing then phone disconnects and show unknown device...sigmakey continue to remove and remove successfully but ID is still there, after Initializing sigma continue even without phone connected to PC

HUAWEI USB COM 1.0 (COM24), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
The battery must be connected to the phone's board and fully charged. [YES]
HiSilicon: Kirin 990 5G (P40/P40 Pro)
Phone model: TAH-N29m
Version: TAH-N29m 11.0.0.175(C432E2R2P1)
SN: XHH0220417000198
OEM Info IMEI1: 862793040381813
OEM Info IMEI2: 862793040383801
MEID: A00000B647293D
Phone model: TAH-N29m
Build number: TAH-N29m 11.0.0.175(C432E2R2P1)
Initializing...


and get this
HUAWEI USB COM 1.0 (COM7), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G (P40/P40 Pro)
Connecting........................Cancelled
--------- 2021-10-27 13:30:48 ---------
SigmaKey 2.41.04b1 HiSi: Remove Huawei ID
HUAWEI USB COM 1.0 (COM24), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
The battery must be connected to the phone's board and fully charged. [YES]
HiSilicon: Kirin 990 5G (P40/P40 Pro)
Phone model: TAH-N29m
Version: TAH-N29m 11.0.0.175(C432E2R2P1)
SN: XHH0220417000198
OEM Info IMEI1: 862793040381813
OEM Info IMEI2: 862793040383801
MEID: A00000B647293D
Phone model: TAH-N29m
Build number: TAH-N29m 11.0.0.175(C432E2R2P1)
Security area saved to "C:\Users\EliteBook\Documents\SigmaKey\securit y backup\0177353397\862793040381813_862793040383801_ Huawei_TAH-N29m_TAH-N29m 11_0_0_175(C432E2R2P1) (1).skb"
Removing Huawei ID...Done



BUt ID IS there
I will appreciate any advice from the support team!
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Old 10-28-2021, 08:27   #3 (permalink)
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FrunzyGSM, please repeat the operation one more time. We will investigate this case deeply.
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Old 11-02-2021, 15:07   #4 (permalink)
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FrunzyGSM
Quote:
Security area saved to "C:\Users\EliteBook\Documents\SigmaKey\securit y backup\0177353397\862793040381813_862793040383801_ Huawei_TAH-N29m_TAH-N29m 11_0_0_175(C432E2R2P1) (1).skb"
Please upload this sec.backup and post the link here
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Old 11-05-2021, 14:21   #5 (permalink)
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Please repeat Huawei ID operation using latest Sigma version. Post the log with results.
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Old 11-16-2021, 09:25   #6 (permalink)
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Please share a photo with a test point TAH-N29M
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Old 11-16-2021, 12:37   #7 (permalink)
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Testpoint for this and for other Huawei devices available at free section of boot-loader.com
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Old 11-08-2022, 03:15   #8 (permalink)
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Please share a photo with a test point TAH-N29M

https://www.boot-loader.com/eng/sigma_free_section
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