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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 01-07-2022, 11:29   #1 (permalink)
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Sigma program


Hello guys, I hope you are doing well, after updating my box now the box is failing on " removing firmware protection " failed, I tried to use my friend's box on the same Computer it is working 100%. I took my box to my friend's computer but still failing on " removing firmware protection failed,
I need your help guys

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Old 01-08-2022, 10:19   #2 (permalink)
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@ privagsm,

What phone model are you trying to service exactly?
Post here full log files from an operations performed to the same phone with different boxes.
Also, PM me your SigmaKey serial number.

Best Regards
GSMServer team



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Old 01-08-2022, 10:52   #3 (permalink)
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HiSilicon: Kirin 810 (boot 1)

Phone model: JNY-LX1

Version: JNY-L01 10.1.0.338(C16E4R2P1)

Removing firmware protection....Failed

--------- 2022-01-07 11:39:42 ---------

SigmaKey 2.42.03 HiSi: Write battery SN

HUAWEI USB COM 1.0 (COM10), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100

HiSilicon: Kirin 810 (boot 1)

Phone model: JNY-LX1

Version: JNY-L01 10.1.0.338(C16E4R2P1)

Removing firmware protection....Failed


That is the 1st phone then:

Pack 1: Activated

Pack 2: Activated

Pack 3: Activated

Pack 4: Activated

Pack 5: Activated

--------- 2021-12-29 20:50:30 ---------

SigmaKey 2.42.03 HiSi: Remove FRP

HUAWEI USB COM 1.0 (COM11), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100

HiSilicon: Kirin 980 (boot 1)

Version: VOG-L09 9.1.0.185(C185E4)

Removing firmware protection....Failed


But if I use my friend box on the same computer:

Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Not activated
--------- 2021-12-29 12:03:01 ---------
SigmaKey 2.42.00 HiSi: Remove FRP
HUAWEI USB COM 1.0 (COM31), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 8/10/2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980
Version: VOG-L09 9.1.0.185(C185E4)
Removing FRP lock...Done*

Phone done with my friend's box on the same computer

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Old 01-08-2022, 11:05   #4 (permalink)
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My sigmakey serial: 711702133

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Old 01-10-2022, 10:46   #5 (permalink)
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Quote:
--------- 2021-12-29 12:03:01 --------- Removing FRP lock...Done*
--------- 2021-12-29 20:50:30 ---------Removing firmware protection....Failed
The most likely reason for this is a low battery due to the fact that the phone could stay in fastboot mode for 8 hours
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Old 01-11-2022, 09:05   #6 (permalink)
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If the problem is the low battery, why if I use my box is failing on my computer and if I connect my friend's box the phone pass ? And All phone with hisilicon cpu are failing

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Old 01-11-2022, 10:03   #7 (permalink)
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Try reinstall drivers then if on other pc works
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Old 01-11-2022, 10:05   #8 (permalink)
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Please show me 2 logs (both Sigma cards) from one device and one Sigma version, one service operation.
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Old 01-17-2022, 11:17   #9 (permalink)
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Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Not activated
--------- 2021-12-29 12:03:01 ---------
SigmaKey 2.42.00 HiSi: Remove FRP
HUAWEI USB COM 1.0 (COM31), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 8/10/2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980
Version: VOG-L09 9.1.0.185(C185E4)
Removing FRP lock...Done*


Done with my friend box , but check on my box with same phone


Pack 1: Activated

Pack 2: Activated

Pack 3: Activated

Pack 4: Activated

Pack 5: Activated

--------- 2021-12-29 09:26:12 ---------

SigmaKey 2.42.02 HiSi: Remove FRP

HUAWEI USB COM 1.0 (COM116), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100

HiSilicon: Kirin 980 (boot 1)

Version: VOG-L09 9.1.0.185(C185E4)

Removing firmware protection....Failed



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Old 01-17-2022, 11:55   #10 (permalink)
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Please install latest Sigma version and repeat the operation on both cards
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Old 01-21-2022, 06:15   #11 (permalink)
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I did all that sir but I still have no luck

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Old 01-21-2022, 09:35   #12 (permalink)
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@ privagsm,

The difference in your boxes is Sigma Software version you are using.
Current issue was transferred to developers team and is getting analyzed.

Best Regards
GSMServer team



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Old 01-21-2022, 10:26   #13 (permalink)
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Okay many thanks, so how am I going to know that the problem solved and what can I do now?

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Old 01-24-2022, 12:25   #14 (permalink)
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We have tested the same device with the same firmware version.

Quote:
Smart-Clip 2 1.42.03 HiSi: Remove FRP
HUAWEI USB COM 1.0 (COM140), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10.08.2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980 (boot 1)
Phone model: VOG-L29
Version: VOG-L29 9.1.0.185(C431E4R2P2)
Removing FRP lock...Done

Last edited by Gsmserver; 01-24-2022 at 13:36.
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