XT1921-5 error unlock

[DELRO]

Having touble to unlock this phone it says, this operation may brick your phone

SigmaKey v.2.46.00 build 02
415030949 Sigma dongle 2.46, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Activated
--------- 2022-12-28 13:06:16 ---------
SigmaKey 2.46.00b2 Qcom: Connect Motorola Android phone
Connecting...Not found
--------- 2022-12-28 13:09:03 ---------
SigmaKey 2.46.00b2 Qcom: Connect Motorola Android phone
Connecting...Not found
--------- 2022-12-28 13:09:11 ---------
SigmaKey 2.46.00b2 Qcom: Direct unlock
^ Motorola ADB Interface, Version 0.5, Name: james, Serial number: ZY322W96KK
Unknown exception
--------- 2022-12-28 13:09:43 ---------
SigmaKey 2.46.00b2 Qcom: Connect Motorola Android phone
Connecting...Not found
--------- 2022-12-28 13:11:25 ---------
SigmaKey 2.46.00b2 Qcom: Connect Motorola Android phone
Connecting...Not found
--------- 2022-12-28 13:12:30 ---------
SigmaKey 2.46.00b2 ADB: Direct unlock
* daemon not running. starting it now *
* daemon started successfully *
^ Motorola ADB Interface
Cancelled
--------- 2022-12-28 13:13:07 ---------
SigmaKey 2.46.00b2 ADB: Direct unlock
* daemon not running. starting it now *
* daemon started successfully *
^ Motorola ADB Interface
Version: Linux version 3.18.71-perf-g29547ad-00004-gdded45b (hudsoncm@ilclbld31) (gcc version 4.8 (GCC) ) #1 SMP PREEMPT Wed Mar 21 07:18:05 CDT 2018
Phone model: motorola moto e5 play
Android 8.0.0; Firmware: OCP27.91-23; Date: Wed Mar 21 07:07:03 CDT 2018
Version: OCP27.91-23
Baseband Firmware: M8920_11.54.11.41R JAMES_NA_CA_CUST
Please ROOT the phone first!
--------- 2022-12-28 13:16:37 ---------
SigmaKey 2.46.00b2 Qcom: Connect Motorola Android phone
Connecting...Done
--------- 2022-12-28 13:16:45 ---------
SigmaKey 2.46.00b2 Qcom: Direct unlock
Motorola USB Networking Driver, IP: 192.168.137.1
Phone model: Motorola Moto E5 Play (Verizon)
Firmware: MPSS.TA.2.3.c11-00054-8953_GEN_PACK-1
Date: Mar 16 2018 11:49:14, Mar 14 2018 11:00:00, 8940.gen
Software IMEI: 990005444485150
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [NO]
Cancelled
--------- 2022-12-28 13:18:49 ---------
SigmaKey 2.46.00b2 Qcom: Connect Motorola Android phone
Connecting...Not found
--------- 2022-12-28 13:18:58 ---------
SigmaKey 2.46.00b2 Qcom: Direct unlock
Qualcomm HS-USB Diagnostics 9092 (COM123), Provider: Qualcomm Incorporated, Driver ver.: 2.1.2.7, Date: 8/2/2017, USB\VID_05C6&PID_9092&REV_0318&MI_00
Phone model: Motorola Moto E5 Play (Verizon)
Firmware: MPSS.TA.2.3.c11-00054-8953_GEN_PACK-1
Date: Mar 16 2018 11:49:14, Mar 14 2018 11:00:00, 8940.gen
Software IMEI: 990005444485150
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [NO]
Cancelled

[Gsmserver]

Sigma supports unlocking of Moto E5 Play XT1921-5 (Locked to Sprint)
Unlock of devices with latest security versions may cause "invalid sim" issue.
Perform the unlock operation at your own risk.