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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 07-17-2013, 12:08   #1 (permalink)
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Zte MF30 how to connect?


Have some problem
I read ALL point of instruction
SigmaKey 1.27.01 Qcom: Direct unlock
ZTE Diagnostics Interface (COM41), Provider: ZTE Corporation, Driver ver.: 1.2040.0.5, Date: 02.03.2010
Phone model: ZTE AC30/MF30
Version: BD_MTSMF30V1.0.0B07,
Firmware: BD_MTSMF30V1.0.0B07
Date: Dec 7 2010 19:10:16, Nov 15 2010 10:00:00, MTSMF30M
IMEI: 359995033744473
Bluetooth address: 000000000000
Unsupported phone model
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Old 07-17-2013, 14:03   #2 (permalink)
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@ Garry666666,

Current case was transferred to developers team, an Error appears due to new firmware version. New firmware versions will be added and your issue will be resolved in the upcoming update.

Best Regards
GSMServer team




Last edited by GSM_Support; 07-17-2013 at 14:31.
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Old 07-23-2013, 10:27   #3 (permalink)
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@ Garry666666,

Sigma Software v1.27.02 was recently released.
Please try running unlock operation with the latest software version and post results here.

Best Regards
GSMServer team



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Old 07-26-2013, 04:11   #4 (permalink)
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SigmaKey 1.27.02 Qcom: Direct unlock
ZTE Diagnostics Device (COM76), Provider: ZTE Corporation, Driver ver.: 1.2074.0.4, Date: 12/24/2010
Version: BD_MF30V2.0.0B56,
Firmware: M76XX-MSNCJNLYM-2220
Date: Jan 11 2012 19:18:49, Nov 2 2011 08:00:00, MSNCJNLY
IMEI: 359995036250676
Bluetooth address: 000000000000
Data error

SigmaKey 1.27.02 Qcom: Direct unlock
ZTE UI AT Interface (COM73), Provider: ZTE Corporation, Driver ver.: 1.2074.0.4, Date: 12/24/2010
Missing response from phone
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Old 07-26-2013, 09:59   #5 (permalink)
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@ rquilatan,

Issue you're dealing with was transferred to developers team and is getting deeply analyzed.

Best Regards
GSMServer team



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Old 08-15-2013, 05:17   #6 (permalink)
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SigmaKey 1.28.04 Qcom: Direct unlock
ZTE Diagnostics Device (COM6), Provider: ZTE Corporation, Driver ver.: 1.2074.0.4, Date: 12/24/2010, USB\Vid_19D2&Pid_1402&Rev_0100&MI_00
Phone model: ZTE AC30/MF30
Error writing to serial port
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Old 08-15-2013, 07:34   #7 (permalink)
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@ rquilatan,

Please make a screenshot of the error you're receiving with SigmaKey and post it here.

Best Regards
GSMServer team



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Old 08-21-2013, 06:02   #8 (permalink)
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IMEI: 359995036267365
Bluetooth address: 000000000000
Data error
SigmaKey 1.28.02 Qcom: Get unlock codes
ZTE Diagnostics Interface (COM191), Provider: ZTE Corporation, Driver ver.: 1.2074.0.4, Date: 12/23/2010
Version: BD_MF30V2.0.0B56,
Firmware: M76XX-MSNCJNLYM-2220
Date: Jan 11 2012 19:18:49, Nov 2 2011 08:00:00, MSNCJNLY
IMEI: 359995036267365
Bluetooth address: 000000000000
Data error
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Old 08-21-2013, 08:07   #9 (permalink)
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@reignsmart
Using the latest version won't even give any info as I've posted.
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Old 08-21-2013, 14:03   #10 (permalink)
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@ reignsmart & rquilatan,

Issues you're dealing with appears because not all steps of the manual was performed correct!
Please run unlock operation exactly as it is signed in the unlock manual:
Quote:
Direct unlock for ZTE hotspot mobile devices
You need to choose the model manually from the "Phone model" list. The list is located near the ports selection menu
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. Go to "Unlock" tab
  3. Select device model from the "Phone model" list
  4. Connect the device to PC with USB cable
  5. Power the device ON
  6. It can take from 30 seconds up to a minute for a device to fully start up
  7. Install required USB driver (only if the device is connected for the first time). Drivers should be installed automatically from the device; make sure that AutoRun feature is enabled on your PC
  8. Select "ZTE Diagnostic interface" in the ports selection tab
  9. Press "Direct Unlock" button
  10. The message "Unlocking phone... Done" indicates that procedure was completed successfully
  11. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can disconnect the phone
Best Regards
GSMServer team



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Old 08-21-2013, 14:18   #11 (permalink)
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http://www.youtube.com/watch?v=P96DK-EJ6MU Here's the video
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Old 08-23-2013, 06:34   #12 (permalink)
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Just tried it again using the latest update.

I believe we have errors working on MF30. The video posted is an AC30 model.
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Old 08-23-2013, 06:50   #13 (permalink)
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Tried it both on Diagnostics Device and UI AT Interface ports.
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Old 08-23-2013, 11:00   #14 (permalink)
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@ rquilatan,

Please perform following operations:
  1. Download and install latest Sigma Software v1.29.01
  2. Run Unlock operation
  3. post results along with the log file here

Best Regards
GSMServer team



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Old 08-23-2013, 12:25   #15 (permalink)
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SigmaKey 1.29.01 Qcom: Direct unlock
ZTE Diagnostics Device (COM104), Provider: ZTE Corporation, Driver ver.: 1.2074.0.4, Date: 12/24/2010, USB\VID_19D2&PID_1402&REV_0100&MI_00
Phone model: ZTE AC30/MF30
Version: BD_MF30V2.0.0B56,
Firmware: M76XX-MSNCJNLYM-2220
Date: Jan 11 2012 19:18:49, Nov 02 2011 08:00:00, MSNCJNLY
IMEI: 359995036250676
Bluetooth address: 000000000000
Unsupported phone model


SigmaKey 1.29.01 Qcom: Get unlock codes
ZTE Diagnostics Device (COM104) *ZTE Corporation
Phone model: ZTE AC30/MF30
Version: BD_MF30V2.0.0B56,
Firmware: M76XX-MSNCJNLYM-2220
Date: Jan 11 2012 19:18:49, Nov 02 2011 08:00:00, MSNCJNLY
IMEI: 359995036250676
Bluetooth address: 000000000000
Unknown firmware version. Do you want to try heuristic method (it may take several minutes)? [YES]
Performing heuristic analysis (stage 1 of 4)...Unexpected response from the phone
--- 2013-08-05 19:18:16 ---
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