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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Fire Dongle


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Old 01-21-2013, 14:46   #1 (permalink)
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firmware update problem red pkey [ Answered ]


Hi support,

I cant update RED reader to new firmware with the latest blackberry108 update..

I get this message:

Wrong Responce from card ! unplug your dongle and plug it than retry.
Your Dongle Firmware is Not up to date, plz update your dongle Firmware to Ver : 0101

I tried on XP and WIN7

Any help?
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Old 01-21-2013, 18:00   #2 (permalink)
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RED and Lila not work
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Old 01-22-2013, 07:44   #3 (permalink)
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semi fix this please...
or tell me if i m doing something wrong
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Old 01-22-2013, 14:51   #4 (permalink)
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Quote:
Originally Posted by Rahul_Bhutani View Post
semi fix this please...
or tell me if i m doing something wrong
Retest now and tel me result
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Old 01-22-2013, 20:25   #5 (permalink)
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Same prob I facing but not solve my prob I pm direct to star code still same
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Old 01-23-2013, 11:52   #6 (permalink)
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all people with more than 10 attempts to update the firmware of your card, and you can not update it, the card is blocked and you can not update it ..
Plz don't do Many attempts plz
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Old 01-23-2013, 12:21   #7 (permalink)
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Quote:
Originally Posted by .::StarCodes::. View Post
all people with more than 10 attempts to update the firmware of your card, and you can not update it, the card is blocked and you can not update it ..
Plz don't do Many attempts plz
funny stories !
fake update u post then u tell us that go work hard
and make a serious solution to this situation ,a lot of your customers
are in the same situation.
if not i will tell that it s a strategy to make us buy another one
yellow or purpule , Mxkey storry or what?
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Old 01-23-2013, 13:56   #8 (permalink)
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Originally Posted by i-tec View Post
funny stories !
fake update u post then u tell us that go work hard
and make a serious solution to this situation ,a lot of your customers
are in the same situation.
if not i will tell that it s a strategy to make us buy another one
yellow or purpule , Mxkey storry or what?
We not make funy story Man, this problems was caused by resselers that sel fire cards with differents readers that we use , all custumers that bougth from us get yellow reader and not have any problems! By the way we will not let our custumer down, you can contact your resseler and he will replace for free your card
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Old 01-23-2013, 15:02   #9 (permalink)
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Quote:
Originally Posted by i-tec View Post
funny stories !
fake update u post then u tell us that go work hard
and make a serious solution to this situation ,a lot of your customers
are in the same situation.
if not i will tell that it s a strategy to make us buy another one
yellow or purpule , Mxkey storry or what?
we don't make funny storie,
we work to give the best a our customers !!
if you know, our team sell just one reader, yellow reader and we don't have any problems.
but the problems is: every day we get a different reader and different color. and each one we told: i have problems with red pkey or purple or ....
and Our obligation is to seek solutions ??
I hope you Understand
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Old 01-23-2013, 16:20   #10 (permalink)
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Hi support,

I cant update RED reader to new firmware with the latest blackberry108 update..

I get this message:

Wrong Responce from card ! unplug your dongle and plug it than retry.
Your Dongle Firmware is Not up to date, plz update your dongle Firmware to Ver : 0101

I tried on XP and WIN7

Any help?
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Old 01-23-2013, 16:39   #11 (permalink)
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Quote:
Originally Posted by celltecni508 View Post
Hi support,

I cant update RED reader to new firmware with the latest blackberry108 update..

I get this message:

Wrong Responce from card ! unplug your dongle and plug it than retry.
Your Dongle Firmware is Not up to date, plz update your dongle Firmware to Ver : 0101

I tried on XP and WIN7

Any help?
I just need to ask you:
You can do all job with fire-dongle FW: 0100 or not ??
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