Att USA Samsung NCK Premium Wrong code
 

I got this code...

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Unlock code : 14961682
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Orders details
Order ID : 431606
Service Name : AT&T USA - Samsung NCK Code Premium Service [1-72 Hours]

But it is not working with my phone it comes to be wrong, what can I do? The phone is a Galaxy S6 Active from At&t model SM-G890A . I already tried three times with different sims, the last time I took video as proof. Please help me ..