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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 05-26-2021, 23:14   #1 (permalink)
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After repair imei Lg Q60 K40 K51 Invalid Sim [Answered]


Good afternoon, after repairing the imei to LG K40, Q60 K40, I get the invalid sim error, those teams were working for that company, and in some cases it takes another company, I wanted to know how to do it in that case, since I cannot deliver the equipment with that condition. I hope you can help me
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Old 05-27-2021, 07:20   #2 (permalink)
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Hello.

Please, post here full software logs of Repair IMEI operations, we will check it.

Quote:
You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder
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Old 05-28-2021, 16:35   #3 (permalink)
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Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\14-05-2021_10-30-39.log" created.
14-05-2021 10:30:42 > Searching for server...
14-05-2021 10:30:44 > Trying to ping server...0
14-05-2021 10:30:44 > Trying to ping server...114-05-2021 10:30:44 > ok
14-05-2021 10:30:44 > Trying connect to server...
14-05-2021 10:30:46 > Searching installed cards...
14-05-2021 10:30:46 > Found card with s/n: 20009985F
14-05-2021 10:30:46 > Server check...
14-05-2021 10:30:47 > Server Check succesfull!
14-05-2021 10:30:47 > Server Check succesfull!
14-05-2021 10:30:49 > Bienvenido en Octoplus/Octopus Box LG Software version 3.1.1.03
14-05-2021 10:30:49 > Card S/N : 020009985F
14-05-2021 10:31:09 > --------------------------------------------------------------------------------
14-05-2021 10:31:09 > Connecting to server 0...14-05-2021 10:31:30 > ¡Error!
14-05-2021 10:31:30 > Coud not connect to the server!
14-05-2021 10:31:30 > Connecting to server 1...14-05-2021 10:31:32 > OK
14-05-2021 10:31:32 > Username: rkozma50
14-05-2021 10:31:32 > Authorizing...14-05-2021 10:31:35 > OK
14-05-2021 10:31:35 > Checking balance...14-05-2021 10:31:36 > OK
14-05-2021 10:31:36 > Your balance: 100 credits.
14-05-2021 10:33:24 > --------------------------------------------------------------------------------
14-05-2021 10:33:24 > Selected USB connection type
14-05-2021 10:33:25 > Transport: Connected
14-05-2021 10:33:26 > Authorized.
14-05-2021 10:33:28 > Work ID: 0000000000FF7D44
14-05-2021 10:33:29 > Checking data...14-05-2021 10:33:30 > OK
14-05-2021 10:33:30 > Plataforma: LG MTK
14-05-2021 10:33:30 > Puerto seleccionado: COM1
14-05-2021 10:33:30 > Velocidad seleccionada: 921600
14-05-2021 10:33:30 > Modelo seleccionado: X525HA
14-05-2021 10:33:30 > Connecting to phone...
14-05-2021 10:33:30 > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
14-05-2021 10:34:11 > Phone found at port COM60
14-05-2021 10:34:11 > Mode: Emergency
14-05-2021 10:34:11 > Initializing flash...14-05-2021 10:34:14 > OK
14-05-2021 10:34:15 > Model ID: LM-X525HA
14-05-2021 10:34:15 > Plataforma: mt6765
14-05-2021 10:34:15 > Code name: mmh4p
14-05-2021 10:34:15 > Android version: 9
14-05-2021 10:34:15 > Versión de SW: LMX525HAAT-00-V10c-SCA-XXX-AUG-28-2019+0
14-05-2021 10:34:15 > LAF Version: 1.1
14-05-2021 10:34:15 > Product ID: 99UEAN67CYB000778
14-05-2021 10:34:15 > IMEI: 355498-10-206866-2
14-05-2021 10:34:15 > Target operator: LAO
14-05-2021 10:34:15 > Hardware: rev_10
14-05-2021 10:34:15 > Battery level: 88%
14-05-2021 10:34:15 > Reading partitions...14-05-2021 10:34:15 > OK
14-05-2021 10:34:15 > LAF Error: 80000119.
14-05-2021 10:34:16 > Checking security...14-05-2021 10:34:16 > OK
14-05-2021 10:34:16 > Reading is Blocked!
14-05-2021 10:34:16 > --------------------------------------------------------------------------------
14-05-2021 10:34:16 > IMEI: 355498-10-206866-2
14-05-2021 10:34:16 > Dirección de Bluetooth: Unknown
14-05-2021 10:34:16 > Wi-Fi MAC address: Unknown
14-05-2021 10:34:16 > --------------------------------------------------------------------------------
14-05-2021 10:34:16 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
14-05-2021 10:35:06 > Creating EEPROM backup...
14-05-2021 10:35:08 > Execute : 0x00AE
14-05-2021 10:35:08 > Writing cmd...
14-05-2021 10:35:08 > reading cmd...
14-05-2021 10:35:08 > reading cmd...
14-05-2021 10:35:08 > reading cmd...
14-05-2021 10:35:09 > reading cmd...
14-05-2021 10:35:09 > reading cmd...
14-05-2021 10:35:09 > reading cmd...
14-05-2021 10:35:09 > reading cmd...
14-05-2021 10:35:09 > reading cmd...
14-05-2021 10:35:10 > reading cmd...
14-05-2021 10:35:10 > reading cmd...
14-05-2021 10:35:10 > reading cmd...14-05-2021 10:35:10 > OK
14-05-2021 10:35:10 > Reconnecting phone...
14-05-2021 10:35:10 > Connecting to phone...
14-05-2021 10:35:17 > Phone found at port COM23
14-05-2021 10:35:17 > Mode: Emergency
14-05-2021 10:35:17 > Initializing flash...14-05-2021 10:35:19 > OK
14-05-2021 10:35:19 > Lectura de la zona de seguridad...
14-05-2021 10:35:23 > Backup reservado en "X525HA_355498102068662_14-05-2021_10-35-06.EEP"
14-05-2021 10:35:23 > Connecting to server 0...14-05-2021 10:35:24 > OK
14-05-2021 10:35:24 > Octopus smart card is present.
14-05-2021 10:35:24 > Checking smart card...14-05-2021 10:35:31 > OK
14-05-2021 10:35:31 > Username: rkozma50
14-05-2021 10:35:31 > Authorizing...14-05-2021 10:35:34 > OK
14-05-2021 10:35:34 > Checking balance...14-05-2021 10:35:36 > OK
14-05-2021 10:35:36 > Checking operation...14-05-2021 10:35:38 > OK
14-05-2021 10:35:38 > Sending device information...14-05-2021 10:35:40 > OK
14-05-2021 10:35:40 > Get credits, needed for current operation...14-05-2021 10:35:41 > OK
14-05-2021 10:35:41 > Your balance: 100 credits.
14-05-2021 10:35:41 > To perform "Repair IMEI" operation you need to have 100 credits.
14-05-2021 10:35:49 > INI FUpdateInfo Done!
14-05-2021 10:36:51 > Restablecimiento de IMEI...
14-05-2021 10:36:51 > New IMEI A: 861832-05-056637-5
14-05-2021 10:36:51 > Patching security...
14-05-2021 10:36:51 > Escritura de la zona de seguridad...
14-05-2021 10:36:56 > Execute : 0x0040
14-05-2021 10:36:57 > Writing cmd...
14-05-2021 10:36:57 > reading cmd...
14-05-2021 10:36:57 > reading cmd...
14-05-2021 10:36:57 > Reconnecting phone...
14-05-2021 10:36:57 > Connecting to phone...
14-05-2021 10:37:05 > Phone found at port COM23
14-05-2021 10:37:05 > Mode: Emergency
14-05-2021 10:37:05 > Initializing flash...14-05-2021 10:37:07 > OK
14-05-2021 10:37:08 > Escritura de la zona de seguridad...
14-05-2021 10:37:10 > Execute : 0x00AC
14-05-2021 10:37:10 > Writing cmd...
14-05-2021 10:37:10 > reading cmd...
14-05-2021 10:37:10 > reading cmd...14-05-2021 10:37:10 > OK
14-05-2021 10:37:10 > Reconnecting phone...
14-05-2021 10:37:12 > Connecting to phone...
14-05-2021 10:37:18 > Phone found at port COM23
14-05-2021 10:37:18 > Mode: Emergency
14-05-2021 10:37:18 > Initializing flash...14-05-2021 10:37:21 > OK
14-05-2021 10:37:22 > Reading partitions...14-05-2021 10:37:22 > OK
14-05-2021 10:37:22 > Prepairing for change protect status...
14-05-2021 10:37:27 > Execute : 0x0040
14-05-2021 10:37:28 > Writing cmd...
14-05-2021 10:37:28 > reading cmd...
14-05-2021 10:37:28 > reading cmd...
14-05-2021 10:37:28 > Reconnecting phone...
14-05-2021 10:37:28 > Connecting to phone...
14-05-2021 10:37:36 > Phone found at port COM23
14-05-2021 10:37:36 > Mode: Emergency
14-05-2021 10:37:36 > Initializing flash...14-05-2021 10:37:38 > OK
14-05-2021 10:37:39 > Removing write protection...
14-05-2021 10:37:41 > Execute : 0x00BF
14-05-2021 10:37:41 > Writing cmd...
14-05-2021 10:37:41 > reading cmd...
14-05-2021 10:37:41 > reading cmd...14-05-2021 10:37:41 > OK
14-05-2021 10:37:41 > Reconnecting phone...
14-05-2021 10:37:43 > Connecting to phone...
14-05-2021 10:37:49 > Phone found at port COM23
14-05-2021 10:37:49 > Mode: Emergency
14-05-2021 10:37:49 > Initializing flash...14-05-2021 10:37:51 > OK
14-05-2021 10:37:52 > Reading partitions...14-05-2021 10:37:52 > OK
14-05-2021 10:37:54 > Borramiento part 1...
14-05-2021 10:37:57 > Execute : 0x00C6
14-05-2021 10:37:57 > Writing cmd...
14-05-2021 10:37:57 > reading cmd...
14-05-2021 10:37:59 > Read: EXEC...14-05-2021 10:38:14 > OK
14-05-2021 10:38:14 > Reconnecting phone...
14-05-2021 10:38:15 > Connecting to phone...
14-05-2021 10:38:16 > Phone found at port COM23
14-05-2021 10:38:16 > Mode: Emergency
14-05-2021 10:38:16 > Initializing flash...14-05-2021 10:38:18 > OK
14-05-2021 10:38:19 > Borramiento part 2...
14-05-2021 10:38:22 > Execute : 0x00B0
14-05-2021 10:38:22 > Writing cmd...
14-05-2021 10:38:23 > reading cmd...
14-05-2021 10:38:23 > Read: EXEC...14-05-2021 10:38:38 > OK
14-05-2021 10:38:38 > Reconnecting phone...
14-05-2021 10:38:39 > Connecting to phone...
14-05-2021 10:38:40 > Phone found at port COM23
14-05-2021 10:38:40 > Mode: Emergency
14-05-2021 10:38:40 > Initializing flash...14-05-2021 10:38:42 > OK
14-05-2021 10:38:43 > Reading partitions...14-05-2021 10:38:43 > OK
14-05-2021 10:38:44 > Prepairing for change protect status...
14-05-2021 10:38:49 > Execute : 0x0040
14-05-2021 10:38:49 > Writing cmd...
14-05-2021 10:38:49 > reading cmd...
14-05-2021 10:38:49 > reading cmd...
14-05-2021 10:38:49 > Reconnecting phone...
14-05-2021 10:38:49 > Connecting to phone...
14-05-2021 10:38:57 > Phone found at port COM23
14-05-2021 10:38:57 > Mode: Emergency
14-05-2021 10:38:57 > Initializing flash...14-05-2021 10:38:59 > OK
14-05-2021 10:39:00 > Restore write protection...
14-05-2021 10:39:02 > Execute : 0x00BF
14-05-2021 10:39:02 > Writing cmd...
14-05-2021 10:39:02 > reading cmd...
14-05-2021 10:39:02 > reading cmd...14-05-2021 10:39:02 > OK
14-05-2021 10:39:02 > Reconnecting phone...
14-05-2021 10:39:03 > Connecting to phone...
14-05-2021 10:39:10 > Phone found at port COM23
14-05-2021 10:39:10 > Mode: Emergency
14-05-2021 10:39:10 > Initializing flash...14-05-2021 10:39:12 > OK
14-05-2021 10:39:13 > Reading partitions...14-05-2021 10:39:14 > OK
14-05-2021 10:39:14 > IMEI reparado con éxito
14-05-2021 10:39:14 > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
14-05-2021 10:39:14 > Performed by 3.1.1.03 Software version.
14-05-2021 10:39:14 > Elapsed Time: 0:05:50
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Old 05-31-2021, 07:42   #4 (permalink)
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Hello.

As we see from the software log Imei is successfully repaired.

Please record the video where we can see that phone with Invalid SIM state, we will check it.

Also, was there a problem with the SIM card before performing the Repair IMEI operation?

Last edited by Octopus support; 05-31-2021 at 08:25.
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