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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 06-02-2021, 19:11   #1 (permalink)
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Smile The card firmware version is unsupported now i can't update my box [Solved]


showing this error The card firmware version is unsupported now i can't update my box:


Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0204A25D
Selected card: 000204A25D
Updates count: 19
Updates limit: 22
Activations:
- LG - FULL (ver 2.6)
- Samsung - NO
- Medusa - NO
- Huawei - NO
- FRP - NO
Activation string checking failed!
Please, contact to Your reseller.
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Old 06-03-2021, 06:50   #2 (permalink)
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Hello.

Please, update your card once again.

But don't tick "I have the activation string". Just press "Next" button. Post here results.

Last edited by Octopus support; 06-03-2021 at 08:38.
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Old 06-03-2021, 10:02   #3 (permalink)
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same problem card not update

Quote:
Originally Posted by Octopus support View Post
Hello.

Please, update your card once again.

But don't tick "I have the activation string". Just press "Next" button. Post here results.
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0204A25D
Selected card: 000204A25D
Updates count: 19
Updates limit: 22
Activations:
- LG - FULL (ver 2.6)
- Samsung - NO
- Medusa - NO
- Huawei - NO
- FRP - NO
Activation string checking failed!
Please, contact to Your reseller.
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Old 06-03-2021, 10:46   #4 (permalink)
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Please contact us to Skype, we will check remotely, where can be the problem in more details.

Quote:
Skype: Octopus.Box.support
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Old 06-04-2021, 15:00   #5 (permalink)
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my problem is solved

Quote:
Originally Posted by Octopus support View Post
Please contact us to Skype, we will check remotely, where can be the problem in more details.

my problem is solved FAST REPLAY TNX
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