error to unlock lg LM-Q610MA [Answered] - GSM-Forum

atou · 01-21-2021, 19:25

Welcome to Octoplus/Octopus Box LG Software version 3.0.9
Card S/N : 0000029C5C
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: kadertelecom
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Work ID: 0000000000759B7A
Checking data...OK
Platform: LG Qualcomm
Selected port: COM114
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Normal
Firmware compiled date: Oct 04 2019
Firmware compiled time: 04:00:00
Firmware released date: Mar 4 2020
Firmware released time: 16:55:44
SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK-
1.226095.1
IMEI: 359275-09-077373-5
SPC: 000000
Unlock operation is currently not supported for your phone's
firmware.Failed!
Performed by 3.0.9 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM114
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Normal
Firmware compiled date: Oct 04 2019
Firmware compiled time: 04:00:00
Firmware released date: Mar 4 2020
Firmware released time: 16:55:44
SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK-
1.226095.1
IMEI: 359275-09-077373-5
SPC: 000000
Performed by 3.0.9 Software version.
--------------------------------------------------------------------------------
Work ID: 0000000000759E32
Checking data...OK
Platform: LG Qualcomm
Selected port: COM114
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Normal
Firmware compiled date: Oct 04 2019
Firmware compiled time: 04:00:00
Firmware released date: Mar 4 2020
Firmware released time: 16:55:44
SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK-
1.226095.1
IMEI: 359275-0
SPC: 000000
Unlock operation is currently not supported for your phone's
firmware.Failed!
Performed by 3.0.9 Software version.

Octopus support · 01-22-2021, 08:46

Hello.

As you can see from the software log:

Quote:

Unlock operation is currently not supported for your phone's
firmware

Please, put the phone into Download mode and do Read info operation, post here log.

atou · 01-22-2021, 15:52

Welcome to Octoplus/Octopus Box LG Software version 3.0.9
Card S/N : 0000029C5C
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM49
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ610MAAT-02-V20f-310-160-MAR-04-2020-ARB00
+0
Android version: 9
LAF Version: 1.1
Product ID: CY19S180729002376
IMEI: 359275-09-077373-5
Target operator: MPCS
Hardware: rev_10
Performed by 3.0.9 Software version.
--------------------------------------------------------------------------------
Connecting to server ...Failed!
Coud not connect to the server!
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: kadertelecom
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Work ID: 00000000007665CC
Checking data...OK
Platform: LG Qualcomm
Selected port: COM49
Selected model: Q610MA
Reading info...
Model ID: LM-Q610MA
IMEI: 359275-09-077373-5
Android version: 9
Battery level: 100%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ610MAAT-02-V20f-310-160-MAR-04-2020-ARB00
+0
Android version: 9
LAF Version: 1.1
Product ID: CY19S180729002376
IMEI: 359275-09-077373-5
Target operator: MPCS
Hardware: rev_10
Unlock operation is currently not supported for your phone's
firmware.Failed!
Performed by 3.0.9 Software version.
/

Octopus box · 01-22-2021, 15:57

Please, downgrade firmware to Android 8.x and try to repeat Unlock operation once again. Post here result.

atou · 01-23-2021, 15:44

Quote:

Originally Posted by Octopus box

Please, downgrade firmware to Android 8.x and try to repeat Unlock operation once again. Post here result.

plz which firmawre can i use before on support firmware is android 9

thx

Octopus support · 01-25-2021, 09:42

Hello.

You can find available firmwares there.

01-21-2021, 19:25	#1 (permalink)
atou No Life Poster Join Date: Sep 2010 Posts: 2,173 Member: 1388609 Status: Offline Sonork: atou Thanks Meter: 156	error to unlock lg LM-Q610MA [Answered] Welcome to Octoplus/Octopus Box LG Software version 3.0.9 Card S/N : 0000029C5C -------------------------------------------------------------------------------- Connecting to server ...OK Username: kadertelecom Authorizing...OK Checking balance...OK Your balance: 100 credits. -------------------------------------------------------------------------------- Work ID: 0000000000759B7A Checking data...OK Platform: LG Qualcomm Selected port: COM114 Selected model: Q610MA Reading info... Model ID: LM-Q610MA IMEI: 359275-09-077373-5 Android version: 9 Battery level: 100% Mode: Normal Firmware compiled date: Oct 04 2019 Firmware compiled time: 04:00:00 Firmware released date: Mar 4 2020 Firmware released time: 16:55:44 SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK- 1.226095.1 IMEI: 359275-09-077373-5 SPC: 000000 Unlock operation is currently not supported for your phone's firmware.Failed! Performed by 3.0.9 Software version. -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM114 Selected model: Q610MA Reading info... Model ID: LM-Q610MA IMEI: 359275-09-077373-5 Android version: 9 Battery level: 100% Mode: Normal Firmware compiled date: Oct 04 2019 Firmware compiled time: 04:00:00 Firmware released date: Mar 4 2020 Firmware released time: 16:55:44 SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK- 1.226095.1 IMEI: 359275-09-077373-5 SPC: 000000 Performed by 3.0.9 Software version. -------------------------------------------------------------------------------- Work ID: 0000000000759E32 Checking data...OK Platform: LG Qualcomm Selected port: COM114 Selected model: Q610MA Reading info... Model ID: LM-Q610MA IMEI: 359275-09-077373-5 Android version: 9 Battery level: 100% Mode: Normal Firmware compiled date: Oct 04 2019 Firmware compiled time: 04:00:00 Firmware released date: Mar 4 2020 Firmware released time: 16:55:44 SW Version: MPSS.TA.2.3.c11-00078-8953_GEN_PACK- 1.226095.1 IMEI: 359275-0 SPC: 000000 Unlock operation is currently not supported for your phone's firmware.Failed! Performed by 3.0.9 Software version.

01-22-2021, 15:52	#3 (permalink)
atou No Life Poster Join Date: Sep 2010 Posts: 2,173 Member: 1388609 Status: Offline Sonork: atou Thanks Meter: 156	Welcome to Octoplus/Octopus Box LG Software version 3.0.9 Card S/N : 0000029C5C -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM49 Selected model: Q610MA Reading info... Model ID: LM-Q610MA IMEI: 359275-09-077373-5 Android version: 9 Battery level: 100% Mode: Emergency Initializing flash...OK Platform: msm8953 SW version: LMQ610MAAT-02-V20f-310-160-MAR-04-2020-ARB00 +0 Android version: 9 LAF Version: 1.1 Product ID: CY19S180729002376 IMEI: 359275-09-077373-5 Target operator: MPCS Hardware: rev_10 Performed by 3.0.9 Software version. -------------------------------------------------------------------------------- Connecting to server ...Failed! Coud not connect to the server! -------------------------------------------------------------------------------- Connecting to server ...OK Username: kadertelecom Authorizing...OK Checking balance...OK Your balance: 100 credits. -------------------------------------------------------------------------------- Work ID: 00000000007665CC Checking data...OK Platform: LG Qualcomm Selected port: COM49 Selected model: Q610MA Reading info... Model ID: LM-Q610MA IMEI: 359275-09-077373-5 Android version: 9 Battery level: 100% Mode: Emergency Initializing flash...OK Platform: msm8953 SW version: LMQ610MAAT-02-V20f-310-160-MAR-04-2020-ARB00 +0 Android version: 9 LAF Version: 1.1 Product ID: CY19S180729002376 IMEI: 359275-09-077373-5 Target operator: MPCS Hardware: rev_10 Unlock operation is currently not supported for your phone's firmware.Failed! Performed by 3.0.9 Software version. /

01-22-2021, 15:57	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,841 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411	Please, downgrade firmware to Android 8.x and try to repeat Unlock operation once again. Post here result.

01-25-2021, 09:42	#6 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,159 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. You can find available firmwares there.