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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-16-2021, 20:04   #1 (permalink)
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Fix imei lg q730tm t-mobile ..is null [Answered]


I have fixed the IMEI and the device serial number, in the LOG and operation it was successful, but the device still the serial number is NULL
Attached is your process LOG :

Welcome to Octoplus/Octopus Box LG Software version 3.1.0
Card S/N : 0200004EC2
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 000000000097CFE3
Checking data...OK
Platform: LG MTK
Selected port: COM8
Selected baudrate: 0
Selected model: Q730TM
Connecting to phone...
Phone found at port COM8
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q730TM
Platform: mt6765
Android version: 10
SW version: LMQ730TMAT-01-V10d-310-260-MAY-08-2020-
ARB00+0
LAF Version: 1.1
Product ID: VS02S200506005973
IMEI: 354526-11-056551-8
Target operator: LAO
Hardware: rev_11
Battery level: 60%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 354526-11-056551-8
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username:
Authorizing...Failed!
Login error: Wrong username!
Performed by 3.1.0 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: GYNcGl6EAh
Authorizing...OK
Checking balance...OK
Your balance: 200 credits.
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 000000000097D0C9
Checking data...OK
Platform: LG MTK
Selected port: COM7
Selected baudrate: 921600
Selected model: Q730TM
Connecting to phone...
Phone found at port COM8
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q730TM
Platform: mt6765
Android version: 10
SW version: LMQ730TMAT-01-V10d-310-260-MAY-08-2020-
ARB00+0
LAF Version: 1.1
Product ID: VS02S200506005973
IMEI: 354526-11-056551-8
Target operator: LAO
Hardware: rev_11
Battery level: 60%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 354526-11-056551-8
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Repair IMEI operation - you won't be able to restore the phone to
it's initial state, so proceed at your own risk.

Continue?
Creating EEPROM backup...OK
Connecting to phone...
Initializing flash...OK
Reading security area...
Backup saved to "Q730TM_354526110565518_16-02-2021_21-
43-47.EEP"
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: GYNcGl6EAh
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 200 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Fixing IMEI...
New IMEI A: 354526-11-056551-8
Patching security...
Writing security area...
Connecting to phone...
Initializing flash...OK
Writing security area...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Connecting to phone...
Initializing flash...OK
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Erasing part 1...OK
Connecting to phone...
Initializing flash...OK
Erasing part 2...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Connecting to phone...
Initializing flash...OK
Restore write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
IMEI successfully fixed!
Warning: If your device were stuck at logo, after operation was
completed, then please, don't reflash your device, first contact with
Support via Skype or create thread at forum!
Performed by 3.1.0 Software version.
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Old 02-17-2021, 10:04   #2 (permalink)
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Hello.

We have refunded credits to your account. Unfortunately, devices with IMEI "null" is not supported for Repair IMEI operation.
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