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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old Yesterday, 19:54   #1 (permalink)
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FRP failed [Answered]


Work ID: 0000000000A12568
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: Q720QM
Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
Reading info...
Model ID: LM-Q720CS
IMEI: 355691-10-*******
Android version: 9
Battery level: 58%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ720CSAT-01-V10n-310-150-FEB-04-2020-ARB00+0
Android version: 9
LAF Version: 1.1
Product ID: VS02S191216000853
IMEI: 355691-10-*******-3
Target operator: LAO
Hardware: rev_10
Reading partitions...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: roberto1
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 200 credits.
To perform "Reset FRP" operation you need to have 100 credits.
Backup saved to "Q720QM_355691********_23-02-2021_21-50-02.oct"
Reading partitions...OK
Prepairing for change protect status...
Reconnecting phone...
Please, perform the following steps:
1. Disconnect cable.
2. Power phone OFF and put it to Download mode.
3. Connect the cable then press "OK" button.
Note: If "Ok" button isn't active, then You should reconnect device!
Failed!
Performed by 3.1.0 Software version.
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Old Today, 17:01   #2 (permalink)
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Hello.

We added You one more attempt. Please, try to repeat Reset FRP operation again and post here result.
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