FRP LG Stylo LM-Q710MS issue [Solved] - GSM-Forum

mfort · 08-05-2020, 03:11

Hi Team I have a problem trying FRP this model LM-Q710MS.
I use 100 of credits but show and error and now when I want repeat the function dont let me because waste my credits. Please check.

Welcome to Octoplus/Octopus Box LG Software version 3.0.2.01
Card S/N : 010002A26C
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM574
Selected model: X420MM
Reading info...
Model ID: LM-Q710MS
IMEI: 356694-09-209456-4
Android version: 8.1.0
Battery level: 51%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ710MSAT-02-V11h-310-160-JUN-19-2019-ARB00+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: CT66S180607001187
IMEI: 356694-09-209456-4
Target operator: LAO
Hardware: rev_11
Performed by 3.0.2.01 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: Miguecell
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM574
Selected model: Q710MS
Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
Reading info...
Model ID: LM-Q710MS
IMEI: 356694-09-209456-4
Android version: 8.1.0
Battery level: 51%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ710MSAT-02-V11h-310-160-JUN-19-2019-ARB00+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: CT66S180607001187
IMEI: 356694-09-209456-4
Target operator: LAO
Hardware: rev_11
Reading partitions...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: Miguecell
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Reset FRP" operation you need to have 100 credits.
Backup saved to "Q710MS_356694092094564_30-07-2020_16-02-28.oct"
Removing write protection...Failed!
LAF Error: 00000000.
Performed by 3.0.2.01 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM574
Selected model: Q710MS
Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
Reading info...
Model ID: LM-Q710MS
IMEI: 356694-09-209456-4
Android version: 8.1.0
Battery level: 51%
Mode: Emergency
Initializing flash...OK
Platform: msm8953
SW version: LMQ710MSAT-02-V11h-310-160-JUN-19-2019-ARB00+0
Android version: 8.1.0
LAF Version: 1.1
Product ID: CT66S180607001187
IMEI: 356694-09-209456-4
Target operator: LAO
Hardware: rev_11
Reading partitions...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: Miguecell
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Reset FRP" operation you need to have 100 credits.
Performed by 3.0.2.01 Software version.

Octopus support · 08-05-2020, 07:34

Hello.

Please download and install latest test software version 3.0.2.04 from the Support Area (LG/TEST SOFTWARE/), put the phone into download mode then repeat the operation once again. We added you one more attempt.

Quote:

To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.

mfort · 08-06-2020, 02:18

Like always the best support!!!!

olubolajames · 08-13-2020, 21:26

Hello pls I just lost 200 credit on 2 frp lg lm-q710ms software says successful but not done both.

Octopus support · 08-14-2020, 07:38

@olubolajames

Hello.

Please post here full Software log with performed operations, we will check it.

Quote:

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder.

olubolajames · 08-14-2020, 17:20

Quote:

Originally Posted by Octopus support

@olubolajames

Hello.

Please post here full Software log with performed operations, we will check it.

Log file "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG\13-08-2020_16-00-42.log" created (8/13/2020 4:00:42 PM).
INFO : 8/13/2020 4:01:32 PM > Welcome to Octoplus FRP Tool v.1.9.4.0
INFO : 8/13/2020 4:01:32 PM > Card S/N: 0109A66C
INFO : 8/13/2020 4:01:51 PM > Platform: LG
INFO : 8/13/2020 4:01:51 PM > Selected model: Q710AL
WARN : 8/13/2020 4:01:51 PM > Put the phone into Download Mode:
WARN : 8/13/2020 4:01:51 PM > 1. Power phone OFF;
WARN : 8/13/2020 4:01:51 PM > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 8/13/2020 4:01:51 PM > Searching for a phone. Please wait...
INFO : 8/13/2020 4:01:52 PM > Found phone on COM11
INFO : 8/13/2020 4:01:52 PM > Reading info...
INFO : 8/13/2020 4:01:52 PM > Detected phone model: LM-Q710MS
INFO : 8/13/2020 4:01:52 PM > Mode: Emergency
INFO : 8/13/2020 4:01:52 PM > Initializing..
INFO : 8/13/2020 4:01:55 PM > SW version: LMQ710MSAT-02-V11u-310-160-APR-29-2020-ARB00+0
INFO : 8/13/2020 4:01:55 PM > Android version: 8.1.0
INFO : 8/13/2020 4:01:55 PM > Platform: msm8953
INFO : 8/13/2020 4:01:55 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:01:55 PM >
INFO : 8/13/2020 4:01:57 PM > Platform: LG
INFO : 8/13/2020 4:01:57 PM > Selected model: Q710AL
WARN : 8/13/2020 4:01:57 PM > Put the phone into Download Mode:
WARN : 8/13/2020 4:01:57 PM > 1. Power phone OFF;
WARN : 8/13/2020 4:01:57 PM > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 8/13/2020 4:01:57 PM > Searching for a phone. Please wait...
INFO : 8/13/2020 4:01:57 PM > Found phone on COM11
INFO : 8/13/2020 4:01:57 PM > Reading info...
INFO : 8/13/2020 4:01:57 PM > Detected phone model: LM-Q710MS
INFO : 8/13/2020 4:01:57 PM > Mode: Emergency
INFO : 8/13/2020 4:01:57 PM > Initializing..
INFO : 8/13/2020 4:02:01 PM > SW version: LMQ710MSAT-02-V11u-310-160-APR-29-2020-ARB00+0
INFO : 8/13/2020 4:02:01 PM > Android version: 8.1.0
INFO : 8/13/2020 4:02:01 PM > Platform: msm8953
INFO : 8/13/2020 4:02:01 PM > Reading partition...
INFO : 8/13/2020 4:02:01 PM > Searching for signatures...
INFO : 8/13/2020 4:02:01 PM > Connecting to server...
INFO : 8/13/2020 4:02:01 PM > Checking smart card...
INFO : 8/13/2020 4:02:04 PM > Username:
INFO : 8/13/2020 4:02:04 PM > Authorizing...
ERROR : 8/13/2020 4:02:05 PM > Login error: Incorrect Username!
ERROR : 8/13/2020 4:02:05 PM > Operation was failed!
INFO : 8/13/2020 4:02:05 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:02:05 PM >
INFO : 8/13/2020 4:02:38 PM > -----------------------------------------------------------------------------------
INFO : 8/13/2020 4:02:38 PM > Connecting to server...
INFO : 8/13/2020 4:02:39 PM > Username: oct_b3554gm
INFO : 8/13/2020 4:02:39 PM > Authorizing...
INFO : 8/13/2020 4:02:39 PM > Checking balance...
WARN : 8/13/2020 4:02:39 PM > Your balance: 200 credits.
INFO : 8/13/2020 4:02:39 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:02:40 PM >
INFO : 8/13/2020 4:02:44 PM > Platform: LG
INFO : 8/13/2020 4:02:44 PM > Selected model: Q710AL
WARN : 8/13/2020 4:02:44 PM > Put the phone into Download Mode:
WARN : 8/13/2020 4:02:44 PM > 1. Power phone OFF;
WARN : 8/13/2020 4:02:44 PM > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 8/13/2020 4:02:44 PM > Searching for a phone. Please wait...
INFO : 8/13/2020 4:02:44 PM > Found phone on COM11
INFO : 8/13/2020 4:02:44 PM > Reading info...
INFO : 8/13/2020 4:02:44 PM > Detected phone model: LM-Q710MS
INFO : 8/13/2020 4:02:45 PM > Mode: Emergency
INFO : 8/13/2020 4:02:45 PM > Initializing..
INFO : 8/13/2020 4:02:48 PM > SW version: LMQ710MSAT-02-V11u-310-160-APR-29-2020-ARB00+0
INFO : 8/13/2020 4:02:48 PM > Android version: 8.1.0
INFO : 8/13/2020 4:02:48 PM > Platform: msm8953
INFO : 8/13/2020 4:02:48 PM > Reading partition...
INFO : 8/13/2020 4:02:48 PM > Searching for signatures...
INFO : 8/13/2020 4:02:48 PM > Connecting to server...
INFO : 8/13/2020 4:02:49 PM > Checking smart card...
INFO : 8/13/2020 4:02:51 PM > Username: oct_b3554gm
INFO : 8/13/2020 4:02:51 PM > Authorizing...
INFO : 8/13/2020 4:02:52 PM > Checking balance...
WARN : 8/13/2020 4:02:53 PM > Your balance: 200 credits.
INFO : 8/13/2020 4:02:53 PM > Checking operation...
INFO : 8/13/2020 4:02:53 PM > Operation successfully checked.
INFO : 8/13/2020 4:02:53 PM > Sending device information...
INFO : 8/13/2020 4:02:54 PM > Get credits, needed for current operation...
WARN : 8/13/2020 4:02:54 PM > Your balance: 200 credits. Need: 100 credits.
INFO : 8/13/2020 4:03:00 PM > Backup saved as LG_Q710AL_13-08-2020_16-02-59.dump file
INFO : 8/13/2020 4:03:00 PM > Prepairing for change protect status...
INFO : 8/13/2020 4:03:16 PM > Reconnecting...
INFO : 8/13/2020 4:03:17 PM > Initializing..
INFO : 8/13/2020 4:03:19 PM > Removing write protection...
INFO : 8/13/2020 4:03:37 PM > Reconnecting...
INFO : 8/13/2020 4:03:37 PM > Initializing..
INFO : 8/13/2020 4:03:40 PM > Reading partition...
INFO : 8/13/2020 4:03:40 PM > Resetting FRP lock..
INFO : 8/13/2020 4:04:02 PM > Reconnecting...
INFO : 8/13/2020 4:05:54 PM > Initializing..
INFO : 8/13/2020 4:05:57 PM > Restore write protection...
INFO : 8/13/2020 4:06:13 PM > Reconnecting...
INFO : 8/13/2020 4:06:13 PM > Initializing..
INFO : 8/13/2020 4:06:20 PM > Reconnecting...
INFO : 8/13/2020 4:06:29 PM > Initializing..
INFO : 8/13/2020 4:06:32 PM > Reading partition...
WARN : 8/13/2020 4:06:32 PM > FRP lock is successfully reseted!
INFO : 8/13/2020 4:06:33 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:06:33 PM >
INFO : 8/13/2020 4:06:43 PM > Platform: LG
INFO : 8/13/2020 4:06:43 PM > Selected model: Q710AL
WARN : 8/13/2020 4:06:43 PM > Put the phone into Download Mode:
WARN : 8/13/2020 4:06:43 PM > 1. Power phone OFF;
WARN : 8/13/2020 4:06:43 PM > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 8/13/2020 4:06:43 PM > Searching for a phone. Please wait...
ERROR : 8/13/2020 4:07:17 PM > No diagnostic ports found!
ERROR : 8/13/2020 4:07:17 PM > Operation was failed!
INFO : 8/13/2020 4:07:18 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:07:18 PM >
INFO : 8/13/2020 4:07:57 PM > Platform: LG
INFO : 8/13/2020 4:07:57 PM > Selected model: Q710AL
WARN : 8/13/2020 4:07:57 PM > Put the phone into Download Mode:
WARN : 8/13/2020 4:07:57 PM > 1. Power phone OFF;
WARN : 8/13/2020 4:07:57 PM > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 8/13/2020 4:07:57 PM > Searching for a phone. Please wait...
INFO : 8/13/2020 4:07:57 PM > Found phone on COM13
INFO : 8/13/2020 4:07:57 PM > Reading info...
INFO : 8/13/2020 4:07:57 PM > Detected phone model: LM-Q710MS
INFO : 8/13/2020 4:07:57 PM > Mode: Emergency
INFO : 8/13/2020 4:07:57 PM > Initializing..
INFO : 8/13/2020 4:08:01 PM > SW version: LMQ710MSAT-02-V11u-310-160-APR-29-2020-ARB00+0
INFO : 8/13/2020 4:08:01 PM > Android version: 8.1.0
INFO : 8/13/2020 4:08:01 PM > Platform: msm8953
INFO : 8/13/2020 4:08:01 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:08:01 PM >
INFO : 8/13/2020 4:08:04 PM > Platform: LG
INFO : 8/13/2020 4:08:04 PM > Selected model: Q710AL
WARN : 8/13/2020 4:08:04 PM > Put the phone into Download Mode:
WARN : 8/13/2020 4:08:04 PM > 1. Power phone OFF;
WARN : 8/13/2020 4:08:04 PM > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 8/13/2020 4:08:04 PM > Searching for a phone. Please wait...
INFO : 8/13/2020 4:08:04 PM > Found phone on COM13
INFO : 8/13/2020 4:08:04 PM > Reading info...
INFO : 8/13/2020 4:08:05 PM > Detected phone model: LM-Q710MS
INFO : 8/13/2020 4:08:05 PM > Mode: Emergency
INFO : 8/13/2020 4:08:05 PM > Initializing..
INFO : 8/13/2020 4:08:08 PM > SW version: LMQ710MSAT-02-V11u-310-160-APR-29-2020-ARB00+0
INFO : 8/13/2020 4:08:08 PM > Android version: 8.1.0
INFO : 8/13/2020 4:08:08 PM > Platform: msm8953
INFO : 8/13/2020 4:08:08 PM > Reading partition...
INFO : 8/13/2020 4:08:08 PM > Searching for signatures...
INFO : 8/13/2020 4:08:08 PM > Connecting to server...
INFO : 8/13/2020 4:08:09 PM > Checking smart card...
INFO : 8/13/2020 4:08:11 PM > Username: oct_b3554gm
INFO : 8/13/2020 4:08:11 PM > Authorizing...
INFO : 8/13/2020 4:08:12 PM > Checking balance...
WARN : 8/13/2020 4:08:13 PM > Your balance: 100 credits.
INFO : 8/13/2020 4:08:13 PM > Checking operation...
INFO : 8/13/2020 4:08:14 PM > Operation successfully checked.
INFO : 8/13/2020 4:08:14 PM > Sending device information...
INFO : 8/13/2020 4:08:14 PM > Get credits, needed for current operation...
WARN : 8/13/2020 4:08:14 PM > Your balance: 100 credits. Need: 100 credits.
INFO : 8/13/2020 4:08:19 PM > Backup saved as LG_Q710AL_13-08-2020_16-08-18.dump file
INFO : 8/13/2020 4:08:19 PM > Prepairing for change protect status...
INFO : 8/13/2020 4:08:35 PM > Reconnecting...
INFO : 8/13/2020 4:08:36 PM > Initializing..
INFO : 8/13/2020 4:08:38 PM > Removing write protection...
INFO : 8/13/2020 4:08:56 PM > Reconnecting...
INFO : 8/13/2020 4:08:56 PM > Initializing..
INFO : 8/13/2020 4:08:59 PM > Reading partition...
INFO : 8/13/2020 4:08:59 PM > Resetting FRP lock..
INFO : 8/13/2020 4:09:21 PM > Reconnecting...
INFO : 8/13/2020 4:09:22 PM > Initializing..
INFO : 8/13/2020 4:09:25 PM > Restore write protection...
INFO : 8/13/2020 4:09:41 PM > Reconnecting...
INFO : 8/13/2020 4:09:41 PM > Initializing..
INFO : 8/13/2020 4:09:47 PM > Reconnecting...
INFO : 8/13/2020 4:09:57 PM > Initializing..
INFO : 8/13/2020 4:10:00 PM > Reading partition...
WARN : 8/13/2020 4:10:00 PM > FRP lock is successfully reseted!
INFO : 8/13/2020 4:10:01 PM > Performed by 1.9.4.0 Software version.
INFO : 8/13/2020 4:10:01 PM >

olubolajames · 08-14-2020, 18:06

fixed frp now by reselecting model but had to use new another credit

pls can i get my lost 200 credit

thanks

Octopus support · 08-15-2020, 08:16

We have refunded credits to your account.

08-05-2020, 03:11	#1 (permalink)
mfort Crazy Poster Join Date: Feb 2015 Posts: 51 Member: 2347900 Status: Offline Sonork: mfort Thanks Meter: 32	FRP LG Stylo LM-Q710MS issue [Solved] Hi Team I have a problem trying FRP this model LM-Q710MS. I use 100 of credits but show and error and now when I want repeat the function dont let me because waste my credits. Please check. Welcome to Octoplus/Octopus Box LG Software version 3.0.2.01 Card S/N : 010002A26C -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM574 Selected model: X420MM Reading info... Model ID: LM-Q710MS IMEI: 356694-09-209456-4 Android version: 8.1.0 Battery level: 51% Mode: Emergency Initializing flash...OK Platform: msm8953 SW version: LMQ710MSAT-02-V11h-310-160-JUN-19-2019-ARB00+0 Android version: 8.1.0 LAF Version: 1.1 Product ID: CT66S180607001187 IMEI: 356694-09-209456-4 Target operator: LAO Hardware: rev_11 Performed by 3.0.2.01 Software version. -------------------------------------------------------------------------------- Connecting to server ...OK Username: Miguecell Authorizing...OK Checking balance...OK Your balance: 100 credits. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM574 Selected model: Q710MS Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)). Reading info... Model ID: LM-Q710MS IMEI: 356694-09-209456-4 Android version: 8.1.0 Battery level: 51% Mode: Emergency Initializing flash...OK Platform: msm8953 SW version: LMQ710MSAT-02-V11h-310-160-JUN-19-2019-ARB00+0 Android version: 8.1.0 LAF Version: 1.1 Product ID: CT66S180607001187 IMEI: 356694-09-209456-4 Target operator: LAO Hardware: rev_11 Reading partitions...OK Connecting to server...OK Octopus smart card is present. Checking smart card...OK Username: Miguecell Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Your balance: 100 credits. To perform "Reset FRP" operation you need to have 100 credits. Backup saved to "Q710MS_356694092094564_30-07-2020_16-02-28.oct" Removing write protection...Failed! LAF Error: 00000000. Performed by 3.0.2.01 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM574 Selected model: Q710MS Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)). Reading info... Model ID: LM-Q710MS IMEI: 356694-09-209456-4 Android version: 8.1.0 Battery level: 51% Mode: Emergency Initializing flash...OK Platform: msm8953 SW version: LMQ710MSAT-02-V11h-310-160-JUN-19-2019-ARB00+0 Android version: 8.1.0 LAF Version: 1.1 Product ID: CT66S180607001187 IMEI: 356694-09-209456-4 Target operator: LAO Hardware: rev_11 Reading partitions...OK Connecting to server...OK Octopus smart card is present. Checking smart card...OK Username: Miguecell Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Too low balance to provide the security operation! Your balance: 0 credits. To perform "Reset FRP" operation you need to have 100 credits. Performed by 3.0.2.01 Software version.

08-06-2020, 02:18	#3 (permalink)
mfort Crazy Poster Join Date: Feb 2015 Posts: 51 Member: 2347900 Status: Offline Sonork: mfort Thanks Meter: 32	thank you team!!! Like always the best support!!!!

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08-13-2020, 21:26	#4 (permalink)
olubolajames Freak Poster Join Date: Mar 2006 Posts: 219 Member: 241855 Status: Offline Sonork: 1623913 Thanks Meter: 89	Hello pls I just lost 200 credit on 2 frp lg lm-q710ms software says successful but not done both.

08-14-2020, 18:06	#7 (permalink)
olubolajames Freak Poster Join Date: Mar 2006 Posts: 219 Member: 241855 Status: Offline Sonork: 1623913 Thanks Meter: 89	fixed frp now by reselecting model but had to use new another credit pls can i get my lost 200 credit thanks

08-15-2020, 08:16	#8 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,142 Member: 2891705 Status: Offline Thanks Meter: 2,136	We have refunded credits to your account.