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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 01-27-2019, 22:42   #1 (permalink)
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Thumbs up Reset frp ls998 octopus killed phone!! [Solved]


I tried to reset frp on octopus ls998 and it killed my phone just black screen ? It says want to try it might damage phone ? I pressed ok.. Then it said sending bootloader failed and bricked the device!!! Wtf why would you have this dangerous option on here guys!!! Remove it before it kills other people phones! Is there anyway to fix this?
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Old 01-28-2019, 07:28   #2 (permalink)
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Hello.

What device appear in Windows Device Manager, when You connect the phone to PC? Also, post here full Software log with all of performed operations, we will check.
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Old 01-28-2019, 18:58   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

What device appear in Windows Device Manager, when You connect the phone to PC? Also, post here full Software log with all of performed operations, we will check.
its qualcomm hs-usb qdloader 9008 com 184

all i did was click frp reset and then it said failed when sending bootloader and its black screen now hopefully i can reflash it or something
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Old 01-28-2019, 19:32   #4 (permalink)
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Quote:
Originally Posted by naiefelyemeni View Post
its qualcomm hs-usb qdloader 9008 com 184

all i did was click frp reset and then it said failed when sending bootloader and its black screen now hopefully i can reflash it or something
1/27/2019 1:37:59 PM > --------------------------------------------------------------------------------
1/27/2019 1:37:59 PM > Checking data...1/27/2019 1:38:00 PM > OK
1/27/2019 1:38:00 PM > Platform: LG Qualcomm
1/27/2019 1:38:00 PM > Selected port: COM32
1/27/2019 1:38:00 PM > Selected model: LS998
1/27/2019 1:38:00 PM > Please, put the phone into download mode manually (Power phone OFF, press and hold "Vol+" button and connect the cable).
1/27/2019 1:38:00 PM > Reading info...
1/27/2019 1:38:01 PM > IMEI: 352457xxxxxxxxxxx
1/27/2019 1:38:01 PM > Android version: 8.0.0
1/27/2019 1:38:01 PM > Battery level: 12%
1/27/2019 1:38:01 PM > SW Version: 1/27/2019 1:38:01 PM > LS99820a
1/27/2019 1:38:02 PM > Mode: Emergency
1/27/2019 1:38:02 PM > Initializing flash...1/27/2019 1:38:04 PM > OK
1/27/2019 1:38:05 PM > Platform: msm8998
1/27/2019 1:38:05 PM > SW version: 1/27/2019 1:38:05 PM > LS99820a_02
1/27/2019 1:38:05 PM > Android version: 8.0.0
1/27/2019 1:38:05 PM > LAF Version: 1.1
1/27/2019 1:38:05 PM > Product ID: YE06S180312002224
1/27/2019 1:38:05 PM > IMEI: 352457xxxxxxxxx
1/27/2019 1:38:05 PM > Target operator: SPR
1/27/2019 1:38:05 PM > Hardware: rev_10
1/27/2019 1:38:05 PM > Reading partitions...1/27/2019 1:38:11 PM > OK
1/27/2019 1:38:11 PM > Reading BOOT...
1/27/2019 1:38:12 PM > ID: 0005E0E100310000
1/27/2019 1:38:12 PM > Operation is not safe and exist risk to damage the device!
Do You want to continue?1/27/2019 1:38:14 PM > OK
1/27/2019 1:38:14 PM > Backup saved to "LS998_352457xxxxxxxxxx-01-2019_13-38-14.oct"
1/27/2019 1:38:14 PM > Switching to Qualcomm 9008 mode...
1/27/2019 1:38:18 PM > Found port COM20
1/27/2019 1:38:18 PM > Connecting...1/27/2019 1:38:18 PM > OK
1/27/2019 1:38:18 PM > Sending loader...1/27/2019 1:38:20 PM > Failed!
1/27/2019 1:38:20 PM > Rebooting phone...
1/27/2019 1:38:21 PM > Performed by 2.8.9 Software version.
1/27/2019 1:38:21 PM > Elapsed Time: 12:00:23 AM
1/27/2019 1:39:56 PM > -------------------------------------------------
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Old 01-28-2019, 20:08   #5 (permalink)
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restore the backup boot and phone is in original state

Nothing wrong with tool it does what it is suppose to also it gives u warning if u dont like it press CANCEL and it wont proceed.
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Old 01-28-2019, 22:52   #6 (permalink)
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Quote:
Originally Posted by alifauad79 View Post
restore the backup boot and phone is in original state

Nothing wrong with tool it does what it is suppose to also it gives u warning if u dont like it press CANCEL and it wont proceed.
ok i restored and it said success but still no good???


Welcome to Octoplus/Octopus Box LG Software version 2.8.9
Please select Reset FRP Method!
Opening "LS998_352457091097713_27-01-2019_13-38-14.oct"...
Restore device from backup file?
Please, connect the phone...
Found port COM184
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Rebooting phone...
Performed by 2.8.9 Software version.
Please select Reset FRP Method!
Opening "LS998_352457091097713_27-01-2019_13-38-14.oct"...
Restore device from backup file?
Please, connect the phone...
Found port COM184
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Rebooting phone...
Performed by 2.8.9 Software version.
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Old 01-29-2019, 08:52   #7 (permalink)
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@naiefelyemeni

Please download and install the latest Software version 2.9.2, then do the next steps:

Reboot the phone, press and hold "Vol-"+ "Vol+" + "Power" buttons 15 seconds and then connect the device again.
1. Select LG LS998 in the list of Software.
2. Select this backup file "LS998_352457091097713_27-01-2019_13-38-14.oct" into the Firmware slot in Software.
3. Press "Reset FRP via TP (Qualcomm Mode)" button in Software and write backup file.
4. Post here the result.
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Old 01-29-2019, 19:48   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
@naiefelyemeni

Please download and install the latest Software version 2.9.2, then do the next steps:

Reboot the phone, press and hold "Vol-"+ "Vol+" + "Power" buttons 15 seconds and then connect the device again.
1. Select LG LS998 in the list of Software.
2. Select this backup file "LS998_352457091097713_27-01-2019_13-38-14.oct" into the Firmware slot in Software.
3. Press "Reset FRP via TP (Qualcomm Mode)" button in Software and write backup file.
4. Post here the result.


why is it taking 3 hours to download a 250mb file? is the website down or has issues? i have 100mb line should download it in 1 min
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Old 01-29-2019, 20:35   #9 (permalink)
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Quote:
Originally Posted by naiefelyemeni View Post
why is it taking 3 hours to download a 250mb file? is the website down or has issues? i have 100mb line should download it in 1 min


ok it worked now with new software!! thanks! So how to remove frp? should i try again with new software? or will you send me special software?
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Old 01-30-2019, 08:33   #10 (permalink)
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Please try to repeat the Reset FRP operation again, post here results.
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