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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 03-11-2023, 23:51   #1 (permalink)
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H830 unlock fail [Answered]


I tried many times, differents sdcard, following steps but it failed






Welcome to Octoplus/Octopus Box LG Software version 3.2.1.05

--------------------------------------------------------------------------------
Work ID: 00000000018C839E
Checking data...OK
Platform: LG Qualcomm
Selected port: COM1552
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-
Android version: 8.0.0
Battery level: 39%
Mode: Emergency
Initializing flash...OK
Platform: msm8996
SW version: LGH830AT-00-V30c-TMO-US-AUG-13-2018-ARB01+0
Android version: 8.0.0
LAF Version: 1.1
Product ID: BS06S1702200001
IMEI: 356729
Target operator: TMO
Hardware: rev_10
Unlock operation for H830 will delete all user data on the phone (contacts,
pictures and others)!
Do You want to continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: unlo
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Please, insert / reinsert SD Card into Phone. Then press "OK" button.
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Response is not received!
Failed!

Please, perform the following steps:
1. Connect SD card via SD card reader to PC.
2. Put phone into Download mode manually.
3. Repeat Unlock operation.
Rebooting phone...
Performed by 3.2.1.05 Software version.
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Old 03-13-2023, 09:17   #2 (permalink)
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Hello.

Please do Hard Reset then repeat the operation and post here result.
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Old 03-13-2023, 16:11   #3 (permalink)
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I tried many times. phone asks to format userdata after every attemp. I tried another pc too, fast usb port.

any other solution or it just needs to try many many many times?
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Old 03-13-2023, 17:22   #4 (permalink)
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Work ID: 0000000001B7197E
Checking data...OK
Platform: LG Qualcomm
Selected port: COM1552
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-
Android version: 8.0.0
Battery level: 49%
Mode: Emergency
Initializing flash...OK
Platform: msm8996
SW version: LGH830AT-00-V30c-TMO-US-AUG-13-2018-ARB01+0
Android version: 8.0.0
LAF Version: 1.1
Product ID: BS06S1702200001
IMEI: 356729-
Target operator: TMO
Hardware: rev_10
Unlock operation for H830 will delete all user data on the phone (contacts,
pictures and others)!
Do You want to continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: unlo
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Please, insert / reinsert SD Card into Phone. Then press "OK" button.
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...
Please, perform the following steps:
1. Disconnect cable.
2. Power phone OFF and put it to Download mode.
3. Connect the cable then press "OK" button.
Note: If "Ok" button isn't active, then You should reconnect device!
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Response is not received!
Failed!

Please, perform the following steps:
1. Connect SD card via SD card reader to PC.
2. Put phone into Download mode manually.
3. Repeat Unlock operation.
Rebooting phone...
Performed by 3.2.1.05 Software version.
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Old 03-14-2023, 07:44   #5 (permalink)
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Try to update the phone to another firmware then repeat the operation.

Last edited by Octopus box; 03-14-2023 at 17:24.
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Old 03-14-2023, 16:37   #6 (permalink)
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unfortunately no higher version for this model and you know it. (dont know if you suggested thay I flash same and unique version by usb)

In fact, this phone had android 7 and I updated by OTA because I read some of these unlocked phones by rooting got NO SERVICE after update. so I prefered to do it on latest version to prevent problems

if there isnt another way Ill do downgade and unlock by rooting
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Old 03-15-2023, 06:22   #7 (permalink)
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We do not recommend downgrading the firmware because the probability of killing the phone is high.
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