k500um unlock Failed ... help [Answered]

[alnazef]

Welcome to Octoplus/Octopus Box LG Software version 3.0.2
Card S/N : 0100026E76
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Connecting to server ...OK
Username: baq50
Authorizing...OK
Checking balance...OK
Your balance: 104 credits.
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Platform: LG MTK
Selected port: COM28
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable
(with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and
connect USB cable.Canceled!
Performed by 3.0.2 Software version.
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Platform: LG MTK
Selected port: COM28
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable
(with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and
connect USB cable.Canceled!
Performed by 3.0.2 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM28
Selected baudrate: 921600
Selected model: X420EMW
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable
(with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and
connect USB cable.
Phone found at port COM13
Mode: Emergency
Initializing flash...OK
Model ID: LM-K500UM
Incompatible model ID!
Platform: mt6765
Android version: 9
SW version: LMK500UM3AT-00-V10d-310-120-MAY-11-2020-
ARB00+0
LAF Version: 1.1
Product ID: VP01S200410007356
IMEI: 352488-11-070012-8
Target operator: LAO
Hardware: rev_10
Battery level: 56%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
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IMEI A: 352488-11-070012-8
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: baq50
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 104 credits.
To perform "Unlock" operation you need to have 100 credits.
Unlocking...OK
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power"
buttons.
3. Hold "Vol+" until phone enter in Download mode, then press
"OK" button.
Phone found at port COM13
Mode: Emergency
Initializing flash...Failed!
Warning: If your device were stuck at logo, after operation was
completed, then please, don't reflash your device, first contact with
Support via Skype or create thread at forum!
Performed by 3.0.2 Software version.

[Octopus support]

Hello.

Please download and install latest test software version 3.0.2.04 from the Support Area (LG/TEST SOFTWARE/), put the phone into download mode then repeat the operation once again. We added you one more attempt.

To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.