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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-27-2023, 15:44   #1 (permalink)
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L-51A help no service [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.2.1.03
Card S/N : 0000003767
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: Samikakar2020
Authorizing...OK
Checking balance...OK
Your balance: 120 credits.
--------------------------------------------------------------------------------
Work ID: 0000000001B1B517
Checking data...OK
Platform: LG Qualcomm
Selected port: COM3
Selected model: L-51A
Reading info...
Model ID: L-51A
IMEI: 352023-11-031195-4
Android version: 12
Battery level: 90%
Mode: Emergency
Initializing flash...OK
Platform: kona
SW version: LML51AAT-01-V30a-440-10-JUN-30-2022+0
Android version: 11
LAF Version: 1.1
Product ID: HD56S200320001586
IMEI: 352023-11-031195-4
Target operator: DCM
Hardware: rev_10
Fixing IMEI...
New IMEI: 8xxxxxx2-9
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: Samikakar2020
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 120 credits.
To perform "Repair IMEI" operation you need to have 120 credits.
Checking Resource File...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power"
buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".

Found port COM5
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Reading data...
Reading P1...OK
Reading P2...OK
Reading P3...OK
Backup saved to "L-51A_xxxxxxx4_27-02-2023_19-10-57.oct"
Reading security area...OK
Backup saved to "L-51A_3xxxxxxx954_27-02-2023_19-17-25.SEC"
Resetting secutiy area...OK
Rebooting phone...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power"
buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".

Found port COM5
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Writing data...
Writing P0...OK
Writing P1...OK
Rebooting phone...
Waiting for phone...
Repairing security...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power"
buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".

Found port COM5
Connecting...OK
Sending loader...Failed!
Rebooting phone...Failed!
Performed by 3.2.1.03 Software version.
 
Old 02-27-2023, 17:14   #2 (permalink)
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Hello.

We added you one more attempt.

Please, perform operation once again follow software manual then post here log.
 
Old 02-28-2023, 09:43   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

We added you one more attempt.

Please, perform operation once again follow software manual then post here log.
Welcome to Octoplus/Octopus Box LG Software version 3.2.1.03
Card S/N : 0000003767
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: Samikakar2020
Authorizing...OK
Checking balance...OK
Your balance: 120 credits.
-------------------------------------

-------------------------------------------
Work ID: 0000000001D915AD
Checking data...OK
Platform: LG Qualcomm
Selected port: COM3
Selected model: L-51A
Reading info...
Model ID: L-51A
IMEI: 8xxxxx32-9
Android version: 12
Battery level: 79%
Mode: Emergency
Initializing flash...OK
Platform: kona
SW version: LML51AAT-00-V30a-310-260-JUN-30-2022+0
Android version: 11
LAF Version: 1.1
Product ID: HD56S200320001586
IMEI: 8xxxxxx32-9
Target operator: DCM
Hardware: rev_10
Fixing IMEI...
New IMEI: 8xxxxxxx-9
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: Samikakar2020
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 120 credits.
To perform "Repair IMEI" operation you need to have 120 credits.
Checking Resource File...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power"
buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".

Found port COM5
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Reading data...
Reading P1...OK
Reading P2...OK
Reading P3...OK
Backup saved to "L-51A_83xxxxxxx28-02-2023_13-19-27.oct"
Reading security area...OK
Backup saved to "L-51A_8xxxxxxxx29_28-02-2023_13-25-59.SEC"
Resetting secutiy area...OK
Rebooting phone...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power"
buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".

Found port COM5
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Writing data...
Writing P0...OK
Writing P1...OK
Rebooting phone...
Waiting for phone...
Repairing security...
Please, put the phone in EDL Mode (Qualcomm 9008):
1. Press and hold "Vol-" and "Power" buttons.
2. As soon as the screen turns off, keep holding the "Vol-" and "Power"
buttons and simultaneously press "Vol+" few times quickly.
3. Check PC Device Manager, a new device should appear "Qualcomm HS-
USB QDLoader 9008".

Found port COM5
Connecting...OK
Sending loader...OK
Reconnecting phone...OK
Checking request...
Request has been successfully sent!
Obtaining response...OK
Reading partitions...OK
Writing data...
Writing P1...OK
Writing P2...OK
Writing P3...OK
Rebooting phone...
Performed by 3.2.1.03 Software version.


still on no service
all process complete plz help team
 
Old 02-28-2023, 09:53   #4 (permalink)
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Hello

Please, send us the video, where we can see that device still locked.
 
Old 02-28-2023, 15:40   #5 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Please, send us the video, where we can see that device still locked.
http://anonfiles.com/
https://anonfiles.com/Ufi9W9aez7/Wha...t_15_19_31_mp4

Last edited by haseebkakar; 02-28-2023 at 15:49.
 
Old 03-01-2023, 07:59   #6 (permalink)
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Please, perform Restore device operation with next backup:

Quote:
Backup saved to "L-51A_xxxxxxx4_27-02-2023_19-10-57.oct"

Last edited by Octopus box; 03-01-2023 at 08:14.
 
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