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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 01-23-2021, 17:23   #1 (permalink)
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lg d855 flash error, the phone is not on [Answered]


1/23/2021 4:39:14 PM > Checking data...1/23/2021 4:39:18 PM > OK
1/23/2021 4:39:18 PM > Platform: LG Qualcomm
1/23/2021 4:39:18 PM > Selected port: COM60
1/23/2021 4:39:18 PM > Selected model: D855
1/23/2021 4:39:18 PM > Reading info...
1/23/2021 4:39:21 PM > Model ID: LG-D855
1/23/2021 4:39:21 PM > IMEI: 354153-06-224116-0
1/23/2021 4:39:21 PM > Android version: 5.0
1/23/2021 4:39:21 PM > Battery level: 47%
1/23/2021 4:39:23 PM > Mode: Emergency
1/23/2021 4:39:24 PM > Initializing flash...1/23/2021 4:39:26 PM > OK
1/23/2021 4:39:27 PM > Platform: msm8974
1/23/2021 4:39:27 PM > SW version: 1/23/2021 4:39:27 PM > LGD855AT-00-V20i-GLOBAL-SI-FEB-26-2015-32G+0
1/23/2021 4:39:28 PM > Android version: 5.0
1/23/2021 4:39:28 PM > LAF Version: 1.1
1/23/2021 4:39:28 PM > Product ID: YE02S140613000565
1/23/2021 4:39:28 PM > IMEI: 354153-06-224116-0
1/23/2021 4:39:28 PM > Target operator: GLOBAL
1/23/2021 4:39:28 PM > Hardware: rev_10
1/23/2021 4:39:28 PM > Opening "LGD855_D85530e_000_0927.kdz"...1/23/2021 4:39:28 PM > OK
1/23/2021 4:39:28 PM > Firmware version: LGD855AT-00-V30o-GLOBAL-COM-SEP-27-2016+0
1/23/2021 4:39:28 PM > Firmware model: LG-D855
1/23/2021 4:39:28 PM > Firmware type: 0100
1/23/2021 4:39:28 PM > --------------------------------------------------------------------------------
1/23/2021 4:39:28 PM > Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, make sure the phone's battery is fully charged.
Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs.
To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices).
You should not run any other programs or attach new devices to your computer during the flashing!
1/23/2021 4:39:28 PM > --------------------------------------------------------------------------------
1/23/2021 4:39:40 PM > Prepairing firmware...1/23/2021 4:39:40 PM > OK
1/23/2021 4:39:40 PM > Selecting firmware partitions...1/23/2021 4:39:47 PM > OK
1/23/2021 4:39:47 PM > Selected default partitions!
1/23/2021 4:39:47 PM > Setting options...1/23/2021 4:39:50 PM > OK
1/23/2021 4:39:50 PM > Do you want to format User Data?
1/23/2021 4:39:57 PM > Reading partitions...1/23/2021 4:39:57 PM > OK
1/23/2021 4:39:58 PM > Formating USERDATA...1/23/2021 4:40:02 PM > OK
1/23/2021 4:40:03 PM > Formating ENCRYPT...1/23/2021 4:40:08 PM > OK
1/23/2021 4:40:08 PM > Writing 1/38 PrimaryGPT_0.bin...1/23/2021 4:40:08 PM > OK
1/23/2021 4:40:08 PM > Writing 2/38 modem_32768.bin...
1/23/2021 4:40:35 PM > Try RCV Msg 0 : 0
1/23/2021 4:40:37 PM > Try RCV Msg 1 : 0
1/23/2021 4:40:38 PM > Try RCV Msg 2 : 0
1/23/2021 4:40:39 PM > Try RCV Msg 3 : 0
1/23/2021 4:40:40 PM > Try RCV Msg 4 : 0
1/23/2021 4:40:42 PM > Try RCV Msg 5 : 0
1/23/2021 4:40:43 PM > Try RCV Msg 6 : 0
1/23/2021 4:40:44 PM > Try RCV Msg 7 : 0
1/23/2021 4:40:46 PM > Try RCV Msg 8 : 0
1/23/2021 4:40:47 PM > Try RCV Msg 9 : 0
1/23/2021 4:40:48 PM > Try RCV Msg 10 : 0
1/23/2021 4:40:50 PM > Try RCV Msg 11 : 0
1/23/2021 4:40:51 PM > Try RCV Msg 12 : 0
1/23/2021 4:40:52 PM > Try RCV Msg 13 : 0
1/23/2021 4:40:54 PM > Try RCV Msg 14 : 0
1/23/2021 4:40:55 PM > Try RCV Msg 15 : 01/23/2021 4:40:55 PM > Failed!
1/23/2021 4:40:56 PM > Error code: ZXLCALSZXC
1/23/2021 4:40:56 PM > Performed by 3.0.5 Software version.
1/23/2021 4:40:56 PM > Elapsed Time: 12:01:46 AM
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Old 01-25-2021, 08:57   #2 (permalink)
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Hello.

What is exact state of phone? Why You decided to re-flash the phone?
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Old 01-25-2021, 09:31   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

What is exact state of phone? Why You decided to re-flash the phone?
The phone hang on logo...
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Old 01-26-2021, 13:40   #4 (permalink)
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Hello.

Please download and install latest software version and repeat the operation once again.
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Old 01-26-2021, 21:06   #5 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please download and install latest software version and repeat the operation once again.
The phone is not enter download mode again..not power on.. Is there anyway to connect it if i download latest software?
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Old 01-27-2021, 10:20   #6 (permalink)
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Hello.

If the phone was on the logo and did not start, and now it is doesn't go to Download mode. This is most likely a hardware problem with phone.
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Old 01-27-2021, 21:21   #7 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

If the phone was on the logo and did not start, and now it is doesn't go to Download mode. This is most likely a hardware problem with phone.
Alright...appreciate your efforts..thanks
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