Q710ms reset frp failed [Answered]

[markrempillo]

first with latest software 3.0.2

05/07/2020 12:13:23 am > Connecting to server ...05/07/2020 12:13:25 am > OK
05/07/2020 12:13:25 am > Username: troy28
05/07/2020 12:13:25 am > Authorizing...05/07/2020 12:13:26 am > OK
05/07/2020 12:13:26 am > Checking balance...05/07/2020 12:13:28 am > OK
05/07/2020 12:13:28 am > Your balance: 100 credits.
05/07/2020 12:14:03 am > --------------------------------------------------------------------------------
05/07/2020 12:14:03 am > Checking data...05/07/2020 12:14:05 am > OK
05/07/2020 12:14:05 am > Platform: LG Qualcomm
05/07/2020 12:14:05 am > Selected port: COM19
05/07/2020 12:14:05 am > Selected model: Q710MS
05/07/2020 12:14:05 am > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05/07/2020 12:14:05 am > Reading info...
05/07/2020 12:14:07 am > Model ID: LM-Q710MS
05/07/2020 12:14:07 am > IMEI: 356694-09-373648-6
05/07/2020 12:14:07 am > Android version: 8.1.0
05/07/2020 12:14:07 am > Battery level: 53%
05/07/2020 12:14:08 am > Mode: Emergency
05/07/2020 12:14:08 am > Initializing flash...05/07/2020 12:14:10 am > OK
05/07/2020 12:14:11 am > Platform: msm8953
05/07/2020 12:14:11 am > SW version: 05/07/2020 12:14:11 am > LMQ710MSAT-02-V11e-310-160-APR-22-2019-ARB00+0
05/07/2020 12:14:11 am > Android version: 8.1.0
05/07/2020 12:14:11 am > LAF Version: 1.1
05/07/2020 12:14:11 am > Product ID: CT69S180703003577
05/07/2020 12:14:11 am > IMEI: 356694-09-373648-6
05/07/2020 12:14:11 am > Target operator: LAO
05/07/2020 12:14:11 am > Hardware: rev_11
05/07/2020 12:14:11 am > Reading partitions...05/07/2020 12:14:43 am > OK
05/07/2020 12:14:43 am > Connecting to server...05/07/2020 12:14:44 am > OK
05/07/2020 12:14:44 am > Octopus smart card is present.
05/07/2020 12:14:44 am > Checking smart card...05/07/2020 12:14:51 am > OK
05/07/2020 12:14:51 am > Username: troy28
05/07/2020 12:14:51 am > Authorizing...05/07/2020 12:14:53 am > OK
05/07/2020 12:14:53 am > Checking balance...05/07/2020 12:14:54 am > OK
05/07/2020 12:14:54 am > Checking operation...05/07/2020 12:14:57 am > OK
05/07/2020 12:14:58 am > Sending device information...05/07/2020 12:15:00 am > OK
05/07/2020 12:15:00 am > Get credits, needed for current operation...05/07/2020 12:15:01 am > OK
05/07/2020 12:15:01 am > Your balance: 100 credits.
05/07/2020 12:15:01 am > To perform "Reset FRP" operation you need to have 100 credits.
05/07/2020 12:15:23 am > Backup saved to "Q710MS_356694093736486_05-07-2020_00-15-23.oct"
05/07/2020 12:15:23 am > Removing write protection...
05/07/2020 12:15:46 am > Execute : 0x00A8
05/07/2020 12:15:46 am > Writing cmd...
05/07/2020 12:15:47 am > reading cmd...
05/07/2020 12:15:47 am > Read: EXEC...
05/07/2020 12:16:02 am > Reconnecting phone...
05/07/2020 12:16:04 am > Please, perform the following steps:
1. Disconnect cable and power phone ON.
2. Complete all startup settings.
3. Power phone OFF and put it to Download mode.
4. Connect the cable then press "OK" button.05/07/2020 12:24:46 am > OK
05/07/2020 12:24:46 am > Initializing flash...05/07/2020 12:24:48 am > OK
05/07/2020 12:25:32 am > Connection with server was lost!
05/07/2020 12:25:32 am > Performed by 3.0.2 Software version.
05/07/2020 12:25:32 am > Elapsed Time: 12:11:28 am
05/07/2020 12:25:39 am > --------------------------------------------------------------------------------
05/07/2020 12:25:39 am > Checking data...05/07/2020 12:25:40 am > OK
05/07/2020 12:25:40 am > Platform: LG Qualcomm
05/07/2020 12:25:40 am > Selected port: COM19
05/07/2020 12:25:40 am > Selected model: Q710MS
05/07/2020 12:25:40 am > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05/07/2020 12:25:40 am > Reading info...
05/07/2020 12:25:42 am > Model ID: LM-Q710MS
05/07/2020 12:25:42 am > IMEI: 356694-09-373648-6
05/07/2020 12:25:42 am > Android version: 8.1.0
05/07/2020 12:25:42 am > Battery level: 51%
05/07/2020 12:25:42 am > Mode: Emergency
05/07/2020 12:25:42 am > Initializing flash...05/07/2020 12:25:44 am > OK
05/07/2020 12:25:45 am > Platform: msm8953
05/07/2020 12:25:45 am > SW version: 05/07/2020 12:25:45 am > LMQ710MSAT-02-V11e-310-160-APR-22-2019-ARB00+0
05/07/2020 12:25:45 am > Android version: 8.1.0
05/07/2020 12:25:45 am > LAF Version: 1.1
05/07/2020 12:25:45 am > Product ID: CT69S180703003577
05/07/2020 12:25:45 am > IMEI: 356694-09-373648-6
05/07/2020 12:25:45 am > Target operator: LAO
05/07/2020 12:25:45 am > Hardware: rev_11
05/07/2020 12:25:45 am > Reading partitions...05/07/2020 12:25:46 am > OK05/07/2020 12:25:46 am > Failed!
05/07/2020 12:25:46 am > Error code: 120CASEDZ0
05/07/2020 12:25:46 am > Performed by 3.0.2 Software version.
05/07/2020 12:25:46 am > Elapsed Time: 12:00:07 am
05/07/2020 12:26:07 am > --------------------------------------------------------------------------------
05/07/2020 12:26:07 am > Connecting to server ...05/07/2020 12:26:09 am > OK
05/07/2020 12:26:09 am > Username: troy28
05/07/2020 12:26:09 am > Authorizing...05/07/2020 12:26:10 am > OK
05/07/2020 12:26:10 am > Checking balance...05/07/2020 12:26:12 am > OK
05/07/2020 12:26:12 am > Your balance: 0 credits.
05/07/2020 12:28:42 am > Connecting to server support2.octoplusbox.com:82...05/07/2020 12:28:42 am > OK
05/07/2020 12:28:42 am > Authorizing...05/07/2020 12:28:43 am > OK
05/07/2020 12:35:33 am > --------------------------------------------------------------------------------
05/07/2020 12:35:33 am > Checking data...05/07/2020 12:35:34 am > OK
05/07/2020 12:35:34 am > Platform: LG Qualcomm
05/07/2020 12:35:34 am > Selected port: COM19
05/07/2020 12:35:34 am > Selected model: Q710MS
05/07/2020 12:35:34 am > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
05/07/2020 12:35:34 am > Reading info...
05/07/2020 12:35:36 am > Model ID: LM-Q710MS
05/07/2020 12:35:36 am > IMEI: 356694-09-373648-6
05/07/2020 12:35:36 am > Android version: 8.1.0
05/07/2020 12:35:36 am > Battery level: 49%
05/07/2020 12:35:37 am > Mode: Emergency
05/07/2020 12:35:37 am > Initializing flash...05/07/2020 12:35:39 am > OK
05/07/2020 12:35:40 am > Platform: msm8953
05/07/2020 12:35:40 am > SW version: 05/07/2020 12:35:40 am > LMQ710MSAT-02-V11e-310-160-APR-22-2019-ARB00+0
05/07/2020 12:35:40 am > Android version: 8.1.0
05/07/2020 12:35:40 am > LAF Version: 1.1
05/07/2020 12:35:40 am > Product ID: CT69S180703003577
05/07/2020 12:35:40 am > IMEI: 356694-09-373648-6
05/07/2020 12:35:40 am > Target operator: LAO
05/07/2020 12:35:40 am > Hardware: rev_11
05/07/2020 12:35:40 am > Reading partitions...05/07/2020 12:35:40 am > OK05/07/2020 12:35:40 am > Failed!
05/07/2020 12:35:40 am > Error code: 120CASEDZ0
05/07/2020 12:35:40 am > Performed by 3.0.2 Software version.
05/07/2020 12:35:40 am > Elapsed Time: 12:00:07 am
05/07/2020 12:38:48 am > ------------------------------------------------------



next try with octo frp tool,..

Log file "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG\05-07-2020_00-41-18.log" created (05/07/2020 12:41:18 am).
INFO : 05/07/2020 12:41:51 am > Welcome to Octoplus FRP Tool v.1.8.9.0
INFO : 05/07/2020 12:41:51 am > Card S/N:
INFO : 05/07/2020 12:42:56 am > Platform: LG
INFO : 05/07/2020 12:42:56 am > Selected model: Q710MS
WARN : 05/07/2020 12:42:56 am > Put the phone into Download Mode:
WARN : 05/07/2020 12:42:56 am > 1. Power phone OFF;
WARN : 05/07/2020 12:42:56 am > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 05/07/2020 12:42:56 am > Searching for a phone. Please wait...
INFO : 05/07/2020 12:42:57 am > Found phone on COM19
INFO : 05/07/2020 12:42:57 am > Reading info...
INFO : 05/07/2020 12:42:57 am > Detected phone model: LM-Q710MS
INFO : 05/07/2020 12:42:57 am > Mode: Emergency
INFO : 05/07/2020 12:42:57 am > Initializing..
INFO : 05/07/2020 12:43:00 am > SW version: LMQ710MSAT-02-V11e-310-160-APR-22-2019-ARB00+0
INFO : 05/07/2020 12:43:00 am > Android version: 8.1.0
INFO : 05/07/2020 12:43:00 am > Platform: msm8953
INFO : 05/07/2020 12:43:00 am > Reading partition...
INFO : 05/07/2020 12:43:00 am > Searching for signatures...
ERROR : 05/07/2020 12:43:00 am > FRP partition not found!
ERROR : 05/07/2020 12:43:00 am > Operation was failed!
INFO : 05/07/2020 12:43:00 am > Performed by 1.8.9.0 Software version.
INFO : 05/07/2020 12:43:00 am >
Log file "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG\05-07-2020_00-41-18.log" closed (05/07/2020 12:53:11 am).

also with latest test software:

Log file "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG\05-07-2020_00-41-18.log" created (05/07/2020 12:41:18 am).
INFO : 05/07/2020 12:41:51 am > Welcome to Octoplus FRP Tool v.1.8.9.0
INFO : 05/07/2020 12:41:51 am > Card S/N:
INFO : 05/07/2020 12:42:56 am > Platform: LG
INFO : 05/07/2020 12:42:56 am > Selected model: Q710MS
WARN : 05/07/2020 12:42:56 am > Put the phone into Download Mode:
WARN : 05/07/2020 12:42:56 am > 1. Power phone OFF;
WARN : 05/07/2020 12:42:56 am > 2. Press and hold "Vol+" button and connect USB cable.
INFO : 05/07/2020 12:42:56 am > Searching for a phone. Please wait...
INFO : 05/07/2020 12:42:57 am > Found phone on COM19
INFO : 05/07/2020 12:42:57 am > Reading info...
INFO : 05/07/2020 12:42:57 am > Detected phone model: LM-Q710MS
INFO : 05/07/2020 12:42:57 am > Mode: Emergency
INFO : 05/07/2020 12:42:57 am > Initializing..
INFO : 05/07/2020 12:43:00 am > SW version: LMQ710MSAT-02-V11e-310-160-APR-22-2019-ARB00+0
INFO : 05/07/2020 12:43:00 am > Android version: 8.1.0
INFO : 05/07/2020 12:43:00 am > Platform: msm8953
INFO : 05/07/2020 12:43:00 am > Reading partition...
INFO : 05/07/2020 12:43:00 am > Searching for signatures...
ERROR : 05/07/2020 12:43:00 am > FRP partition not found!
ERROR : 05/07/2020 12:43:00 am > Operation was failed!
INFO : 05/07/2020 12:43:00 am > Performed by 1.8.9.0 Software version.
INFO : 05/07/2020 12:43:00 am >
Log file "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG\05-07-2020_00-41-18.log" closed (05/07/2020 12:53:11 am).

team please help,. 100cr gone and FRP partition not found.
thanks

[Octopus box]

Hello.


Please, try to reflash your device! Besides We've added You one more attempt, please download and install latest test Software Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again