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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 06-10-2020, 16:29   #1 (permalink)
jnv
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Smile unlock failed lg x420hn stuck logo [Solved]


unlock failed lg x420hn stuck logo


help
stuck at logo
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Old 06-11-2020, 07:54   #2 (permalink)
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Hello.

Please, post here full Software log, we'll check it
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Old 06-11-2020, 17:50   #3 (permalink)
jnv
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, post here full Software log, we'll check it



Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\09-06-2020_11-49-05.log" created.
09/06/2020 11:49:09 > Searching for server...
09/06/2020 11:49:09 > Trying to ping server...09/06/2020 11:49:09 > ok
09/06/2020 11:49:09 > Trying connect to server...
09/06/2020 11:49:11 > Searching installed cards...
09/06/2020 11:49:11 > Found card with s/n: 00079060
09/06/2020 11:49:11 > Server check...
09/06/2020 11:49:11 > Server Check succesfull!
09/06/2020 11:49:11 > Server Check succesfull!
09/06/2020 11:49:12 > Welcome to Octoplus/Octopus Box LG Software version 3.0.2.02
09/06/2020 11:49:12 > Card S/N : 0000079060
09/06/2020 11:49:19 > INI FUpdateInfo Done!
09/06/2020 11:49:19 > INI FShowUpdateInfo start
09/06/2020 11:49:19 > INI FShowInfo start
09/06/2020 11:49:56 > --------------------------------------------------------------------------------
09/06/2020 11:49:56 > Connecting to server ...09/06/2020 11:49:57 > OK
09/06/2020 11:49:57 > Username: jnvo360
09/06/2020 11:49:57 > Authorizing...09/06/2020 11:49:58 > OK
09/06/2020 11:49:58 > Checking balance...09/06/2020 11:49:58 > OK
09/06/2020 11:49:58 > Your balance: 300 credits.
09/06/2020 11:50:05 > --------------------------------------------------------------------------------
09/06/2020 11:50:05 > Checking data...09/06/2020 11:50:06 > OK
09/06/2020 11:50:06 > Platform: LG MTK
09/06/2020 11:50:06 > Selected port: COM1
09/06/2020 11:50:06 > Selected baudrate: 921600
09/06/2020 11:50:06 > Selected model: X420HM
09/06/2020 11:50:06 > Selected USB connection type
09/06/2020 11:50:07 > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
09/06/2020 11:50:07 > or
09/06/2020 11:50:07 > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
09/06/2020 11:50:46 > Phone found at port COM72
09/06/2020 11:50:46 > Mode: Emergency
09/06/2020 11:50:46 > Initializing flash...09/06/2020 11:50:48 > OK
09/06/2020 11:50:49 > Model ID: LM-X420HM
09/06/2020 11:50:49 > Platform: mt6765
09/06/2020 11:50:49 > Android version: 8.1.0
09/06/2020 11:50:49 > SW version: LMX420HMAT-01-V10b-704-01-MAY-07-2019+0
09/06/2020 11:50:49 > LAF Version: 1.1
09/06/2020 11:50:49 > Product ID: 97NMAD32C01G00ZHI
09/06/2020 11:50:49 > IMEI: 353389-10-212566-3
09/06/2020 11:50:49 > Target operator: LAO
09/06/2020 11:50:49 > Hardware: rev_11
09/06/2020 11:50:49 > Battery level: 25%
09/06/2020 11:50:49 > Reading partitions...09/06/2020 11:50:49 > OK
09/06/2020 11:51:08 > Checking security...
09/06/2020 11:51:26 > offs: 0C380000
09/06/2020 11:51:26 > Checking security passed!
09/06/2020 11:51:26 > --------------------------------------------------------------------------------
09/06/2020 11:51:26 > IMEI: 353389-10-212566-3
09/06/2020 11:51:26 > Bluetooth address: AC:F6:F7:89:4B:EB
09/06/2020 11:51:26 > Wi-Fi MAC address: AC:F6:F7:FF:42:B9
09/06/2020 11:51:26 > SPC: 000000
09/06/2020 11:51:26 > --------------------------------------------------------------------------------
09/06/2020 11:51:26 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
09/06/2020 11:51:29 > Connecting to server...09/06/2020 11:51:30 > OK
09/06/2020 11:51:30 > Octopus smart card is present.
09/06/2020 11:51:30 > Checking smart card...09/06/2020 11:51:34 > OK
09/06/2020 11:51:34 > Username: jnvo360
09/06/2020 11:51:34 > Authorizing...09/06/2020 11:51:35 > OK
09/06/2020 11:51:35 > Checking balance...09/06/2020 11:51:35 > OK
09/06/2020 11:51:35 > Checking operation...09/06/2020 11:51:37 > OK
09/06/2020 11:51:37 > Sending device information...09/06/2020 11:51:38 > OK
09/06/2020 11:51:38 > Get credits, needed for current operation...09/06/2020 11:51:39 > OK
09/06/2020 11:51:39 > Your balance: 300 credits.
09/06/2020 11:51:39 > To perform "Unlock" operation you need to have 100 credits.
09/06/2020 11:51:43 > Reading security area...09/06/2020 11:52:00 > OK
09/06/2020 11:52:00 > Backup saved to "X420HM_353389102125663_09-06-2020_11-52-00.EEP"
09/06/2020 11:52:00 > Unlocking...09/06/2020 11:52:00 > OK
09/06/2020 11:52:00 > Writing security area...
09/06/2020 11:52:05 > Execute : 0x004C
09/06/2020 11:52:06 > Writing cmd...
09/06/2020 11:52:06 > reading cmd...
09/06/2020 11:52:08 > reading cmd...
09/06/2020 11:52:10 > Reconnecting phone...
09/06/2020 11:52:11 > Phone found at port COM72
09/06/2020 11:52:11 > Mode: Emergency
09/06/2020 11:52:11 > Initializing flash...09/06/2020 11:52:13 > OK
09/06/2020 11:52:14 > Prepairing for change protect status...
09/06/2020 11:52:19 > Execute : 0x004C
09/06/2020 11:52:19 > Writing cmd...
09/06/2020 11:52:19 > reading cmd...
09/06/2020 11:52:21 > reading cmd...
09/06/2020 11:52:23 > Reconnecting phone...
09/06/2020 11:52:24 > Phone found at port COM72
09/06/2020 11:52:24 > Mode: Emergency
09/06/2020 11:52:24 > Initializing flash...09/06/2020 11:52:26 > OK
09/06/2020 11:52:26 > Removing write protection...
09/06/2020 11:52:28 > Execute : 0x00D8
09/06/2020 11:52:28 > Writing cmd...
09/06/2020 11:52:29 > reading cmd...
09/06/2020 11:52:31 > reading cmd...09/06/2020 11:52:33 > OK
09/06/2020 11:52:33 > Reconnecting phone...
09/06/2020 11:52:34 > Phone found at port COM72
09/06/2020 11:52:34 > Mode: Emergency
09/06/2020 11:52:34 > Initializing flash...09/06/2020 11:52:36 > OK
09/06/2020 11:52:37 > Reading partitions...09/06/2020 11:52:37 > OK
09/06/2020 11:52:37 > Erasing part 1...
09/06/2020 11:52:40 > Execute : 0x00D7
09/06/2020 11:52:40 > Writing cmd...
09/06/2020 11:52:40 > reading cmd...
09/06/2020 11:52:42 > Read: EXEC...09/06/2020 11:52:57 > OK
09/06/2020 11:52:57 > Reconnecting phone...
09/06/2020 11:52:58 > Phone found at port COM72
09/06/2020 11:52:58 > Mode: Emergency
09/06/2020 11:52:58 > Initializing flash...09/06/2020 11:53:00 > OK
09/06/2020 11:53:02 > Prepairing for change protect status...
09/06/2020 11:53:06 > Execute : 0x004C
09/06/2020 11:53:06 > Writing cmd...
09/06/2020 11:53:06 > reading cmd...
09/06/2020 11:53:09 > reading cmd...
09/06/2020 11:53:11 > Reconnecting phone...
09/06/2020 11:53:11 > Phone found at port COM72
09/06/2020 11:53:11 > Mode: Emergency
09/06/2020 11:53:11 > Initializing flash...09/06/2020 11:53:13 > OK
09/06/2020 11:53:14 > Restore write protection...
09/06/2020 11:53:16 > Execute : 0x00BB
09/06/2020 11:53:16 > Writing cmd...
09/06/2020 11:53:16 > reading cmd...
09/06/2020 11:53:18 > reading cmd...09/06/2020 11:53:20 > OK
09/06/2020 11:53:20 > Reconnecting phone...
09/06/2020 11:53:22 > Phone found at port COM72
09/06/2020 11:53:22 > Mode: Emergency
09/06/2020 11:53:22 > Initializing flash...09/06/2020 11:53:23 > OK
09/06/2020 11:53:24 > Reading partitions...09/06/2020 11:53:24 > OK
09/06/2020 11:53:25 > Prepairing for change protect status...
09/06/2020 11:53:29 > Execute : 0x004C
09/06/2020 11:53:29 > Writing cmd...
09/06/2020 11:53:30 > reading cmd...
09/06/2020 11:53:32 > reading cmd...
09/06/2020 11:53:34 > Reconnecting phone...
09/06/2020 11:53:35 > Phone found at port COM72
09/06/2020 11:53:35 > Mode: Emergency
09/06/2020 11:53:35 > Initializing flash...09/06/2020 11:53:36 > OK
09/06/2020 11:53:37 > Restore write protection...
09/06/2020 11:53:39 > Execute : 0x00BB
09/06/2020 11:53:39 > Writing cmd...
09/06/2020 11:53:39 > reading cmd...
09/06/2020 11:53:41 > reading cmd...09/06/2020 11:53:43 > OK
09/06/2020 11:53:43 > Reconnecting phone...
09/06/2020 11:53:45 > Phone found at port COM72
09/06/2020 11:53:45 > Mode: Emergency
09/06/2020 11:53:45 > Initializing flash...09/06/2020 11:53:47 > OK
09/06/2020 11:53:47 > Reading partitions...09/06/2020 11:53:47 > OK
09/06/2020 11:53:48 > Prepairing for change protect status...
09/06/2020 11:53:52 > Execute : 0x004C
09/06/2020 11:53:53 > Writing cmd...
09/06/2020 11:53:53 > reading cmd...
09/06/2020 11:53:55 > reading cmd...
09/06/2020 11:53:57 > Reconnecting phone...
09/06/2020 11:53:58 > Phone found at port COM72
09/06/2020 11:53:58 > Mode: Emergency
09/06/2020 11:53:58 > Initializing flash...09/06/2020 11:54:00 > OK
09/06/2020 11:54:00 > Restore write protection...
09/06/2020 11:54:02 > Execute : 0x00BB
09/06/2020 11:54:02 > Writing cmd...
09/06/2020 11:54:02 > reading cmd...
09/06/2020 11:54:05 > reading cmd...09/06/2020 11:54:07 > OK
09/06/2020 11:54:07 > Reconnecting phone...
09/06/2020 11:54:08 > Phone found at port COM72
09/06/2020 11:54:08 > Mode: Emergency
09/06/2020 11:54:08 > Initializing flash...09/06/2020 11:54:10 > OK
09/06/2020 11:54:11 > Reading partitions...09/06/2020 11:54:11 > OK
09/06/2020 11:54:11 > Phone successfully unlocked!
09/06/2020 11:54:11 > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
09/06/2020 11:54:11 > Performed by 3.0.2.02 Software version.
09/06/2020 11:54:11 > Elapsed Time: 0:04:05

help
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Old 06-12-2020, 08:19   #4 (permalink)
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We've added You one more attempt, please download and install Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again
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Old 06-12-2020, 15:34   #5 (permalink)
jnv
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only version from Support Area
Octoplus/Octopus LG Installer v3.0.2
2020-05-04 |
274.67 MB
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Old 06-12-2020, 15:45   #6 (permalink)
jnv
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Quote:
Originally Posted by Octopus box View Post
We've added You one more attempt, please download and install Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again

ready tanks unlock done
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