LG-H932 Unlock question [Solved] - GSM-Forum

dombronx · 07-25-2021, 00:31

Hi guys, I tried 3 times the process, fails same error:

--------------------------------------------------------------------------------
Work ID: 00000000014EAD4B
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: H932
Reading info...
Model ID: LG-H932
IMEI: 358165-08-16xxxx-9
Android version: 8.0.0
Battery level: 100%
Trying to enable Diagnostics ports...
Found model LGH932AT: ÿh at port COM6
Reading info...
Model ID: LG-H932
IMEI: 358165-08-16xxxx-9
Android version: 8.0.0
Battery level: 100%
Mode: Normal
Firmware compiled date: Mar 14 2018
Firmware compiled time: 23:00:00
Firmware released date: Apr 16 2018
Firmware released time: 17:40:03
SW Version: MPSS.AT.2.5.c1.2-00034-8998_GEN_PACK-1.138248.1.140963.1
IMEI: 358165-08-169241-9
SPC: 000000
Unlock operation for H932 will delete all user data on the phone (contacts, pictures and others)!
Do You want to continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: dombronx
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 200 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8998
SW version: LGH932AT-01-V20h-310-260-APR-16-2018-64G-ARB00+0
Android version: 8.0.0
LAF Version: 1.1
Product ID: SM06S180316001658
IMEI: 358165-08-16xxxx-9
Target operator: TMO
Hardware: rev_10
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Failed!
Rebooting phone...
Performed by 3.1.4 Software version.

Octopus support · 07-26-2021, 06:27

Hello.

Try to perform Factory Reset operation and then repeat Unlock operation one more time.

Post here results. We will check it.

dombronx · 07-26-2021, 14:54

Phone after this error, enter to encryption screen and appear reset button. So phone is reset and during process fails again

Octopus support · 07-26-2021, 15:34

What exactly do you mean?

Please, record and send us a video link with your problem. We'll check it.

dombronx · 07-26-2021, 15:44

U said do factory reset. I did and same error. Can't unlock

Octopus support · 07-26-2021, 16:05

Try to flash the phone with the same firmware that is installed now and repeat the operation again.

dombronx · 07-26-2021, 20:25

Quote:

Originally Posted by Octopus support

Try to flash the phone with the same firmware that is installed now and repeat the operation again.

Same error:

--------------------------------------------------------------------------------
Work ID: 0000000001507180
Checking data...OK
Platform: LG Qualcomm
Selected port: COM6
Selected model: H932
Reading info...
Model ID: LG-H932
IMEI: 358165-08-16xxxx-9
Android version: 8.0.0
Battery level: 99%
Mode: Normal
Firmware compiled date: Oct 05 2018
Firmware compiled time: 00:00:00
Firmware released date: Mar 6 2019
Firmware released time: 15:27:21
SW Version: MPSS.AT.2.5.c1.2-00046-8998_GEN_PACK-1.170365.1.171938.1
IMEI: 358165-08-16xxxx-9
SPC: 000000
Unlock operation for H932 will delete all user data on the phone (contacts, pictures and others)!
Do You want to continue?
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: dombronx
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 200 credits.
To perform "Unlock" operation you need to have 100 credits.
Prepairing loader...
Step 1...
Step 2...
Step 3...
Copying on SD Card...
Switching to Download mode...OK
Initializing flash...OK
Platform: msm8998
SW version: LGH932AT-01-V20s-310-260-MAR-06-2019-64G-ARB00+0
Android version: 8.0.0
LAF Version: 1.1
Product ID: SM06S180316001658
IMEI: 358165-08-16xxxx-9
Target operator: TMO
Hardware: rev_10
Reading partitions...
Checking data...
Connecting to phone...OK
Initializing flash...OK
Sending loader...
Connecting to phone...OK
Initializing flash...OK
Prepairing loader...
Executing loader...
Connecting to phone...OK
Initializing flash...OK
Initializing device...
Checking data...
Failed!
Rebooting phone...
Performed by 3.1.4 Software version.

dombronx · 07-26-2021, 22:09

Tried this and it worked by this way. Phone unlocked now.

1. Connect SD card via SD card reader to PC.
2. Put phone into Download mode manually.
3. Repeat Unlock operation.

Octopus support · 07-27-2021, 06:10

Please, post here full Successful log.

07-25-2021, 00:31	#1 (permalink)
dombronx Freak Poster Join Date: Feb 2010 Posts: 369 Member: 1239608 Status: Offline Sonork: dombronx Thanks Meter: 53	LG-H932 Unlock question [Solved] Hi guys, I tried 3 times the process, fails same error: -------------------------------------------------------------------------------- Work ID: 00000000014EAD4B Checking data...OK Platform: LG Qualcomm Selected port: COM6 Selected model: H932 Reading info... Model ID: LG-H932 IMEI: 358165-08-16xxxx-9 Android version: 8.0.0 Battery level: 100% Trying to enable Diagnostics ports... Found model LGH932AT: ÿh at port COM6 Reading info... Model ID: LG-H932 IMEI: 358165-08-16xxxx-9 Android version: 8.0.0 Battery level: 100% Mode: Normal Firmware compiled date: Mar 14 2018 Firmware compiled time: 23:00:00 Firmware released date: Apr 16 2018 Firmware released time: 17:40:03 SW Version: MPSS.AT.2.5.c1.2-00034-8998_GEN_PACK-1.138248.1.140963.1 IMEI: 358165-08-169241-9 SPC: 000000 Unlock operation for H932 will delete all user data on the phone (contacts, pictures and others)! Do You want to continue? Connecting to server 0...OK Octopus smart card is present. Checking smart card...OK Username: dombronx Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Your balance: 200 credits. To perform "Unlock" operation you need to have 100 credits. Prepairing loader... Step 1... Step 2... Step 3... Copying on SD Card... Switching to Download mode...OK Initializing flash...OK Platform: msm8998 SW version: LGH932AT-01-V20h-310-260-APR-16-2018-64G-ARB00+0 Android version: 8.0.0 LAF Version: 1.1 Product ID: SM06S180316001658 IMEI: 358165-08-16xxxx-9 Target operator: TMO Hardware: rev_10 Reading partitions... Checking data... Connecting to phone...OK Initializing flash...OK Sending loader... Connecting to phone...OK Initializing flash...OK Prepairing loader... Executing loader... Connecting to phone...OK Initializing flash...OK Initializing device... Checking data... Failed! Rebooting phone... Performed by 3.1.4 Software version.

07-26-2021, 06:27	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,155 Member: 2891705 Status: Offline Thanks Meter: 2,139	Hello. Try to perform Factory Reset operation and then repeat Unlock operation one more time. Post here results. We will check it. Last edited by Octopus support; 07-26-2021 at 07:36.

07-26-2021, 14:54	#3 (permalink)
dombronx Freak Poster Join Date: Feb 2010 Posts: 369 Member: 1239608 Status: Offline Sonork: dombronx Thanks Meter: 53	Phone after this error, enter to encryption screen and appear reset button. So phone is reset and during process fails again

07-26-2021, 15:34	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,155 Member: 2891705 Status: Offline Thanks Meter: 2,139	What exactly do you mean? Please, record and send us a video link with your problem. We'll check it.

07-26-2021, 15:44	#5 (permalink)
dombronx Freak Poster Join Date: Feb 2010 Posts: 369 Member: 1239608 Status: Offline Sonork: dombronx Thanks Meter: 53	U said do factory reset. I did and same error. Can't unlock

07-26-2021, 16:05	#6 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,155 Member: 2891705 Status: Offline Thanks Meter: 2,139	Try to flash the phone with the same firmware that is installed now and repeat the operation again.

07-26-2021, 22:09	#8 (permalink)
dombronx Freak Poster Join Date: Feb 2010 Posts: 369 Member: 1239608 Status: Offline Sonork: dombronx Thanks Meter: 53	Tried this and it worked by this way. Phone unlocked now. 1. Connect SD card via SD card reader to PC. 2. Put phone into Download mode manually. 3. Repeat Unlock operation.

07-27-2021, 06:10	#9 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,155 Member: 2891705 Status: Offline Thanks Meter: 2,139	Please, post here full Successful log.