LG K10 2017 (M250n) Unlock Failed [Solved] - GSM-Forum

LGUK2021 · 02-05-2021, 14:54

Hi there,

Using Octoplus/Octoplus Box LG Software 3.1.0 (online activation), I tried to unlock a LG K10 2017 (M250n) without success. Is anyone able to advise please?

The log is attached.

Thanks in advance!

Octopus box · 02-05-2021, 15:15

Hello.

Thanks for report, we will check where can be the problem and inform you results here.

Octopus box · 02-05-2021, 15:48

You can try to select Q610FA then do Unlock operation.

To perform Unlock operation You need to have credits on your account.

Current prices You can find here

LGUK2021 · 02-05-2021, 20:00

OK, thanks for looking into this issue.

Concerning the selection of Q610FA, would I still require credits when I have already bought the 6-month digital license? I was told by the Octoplus team that this product was all I would need to unlock both the M200n and M250n products, and that it was capable of doing both.

LGUK2021 · 02-06-2021, 11:10

Can anyone advise please? I bought Octoplus LG 6 Month Digital License after being told that it could unlock the M250N, but it seems it cannot.

I do appreciate that Q610FA setting could potentially unlock the phone, but that is an additional purchase, when I was told that Octoplus LG 6 Month Digital License was all I required.

Can anyone advise please?

Octopus support · 02-06-2021, 11:50

Quote:

Originally Posted by LGUK2021

Can anyone advise please? I bought Octoplus LG 6 Month Digital License after being told that it could unlock the M250N, but it seems it cannot.

I do appreciate that Q610FA setting could potentially unlock the phone, but that is an additional purchase, when I was told that Octoplus LG 6 Month Digital License was all I required.

Can anyone advise please?

We already answered, but please wait to Monday we will think what we can to do for You.

Quote:

To perform Unlock operation You need to have credits on your account.

Current prices You can find here

LGUK2021 · 02-09-2021, 10:13

Hi everyone, any updates? You said to wait until Monday but that has come and gone, and I'm still no further forward.

I do not wish to cause trouble. It is not my intention. However, there is a genuine, unresolved problem here, and I hope that you will try to see my point of view:

I bought Octoplus LG Tool because it could apparently unlock the M250N. The website image attached to this post clearly shows M250N being on the standard unlocking model list. The customer service advisers also confirmed this on live chat, before I made the purchase.

The software fails to unlock the handset in practice. The "solution" you proposed is for me to pay extra, by buying credits to unlock the device a different way. Well pardon me, but I don't feel that is a fair solution to this issue, taking advantage of a customer who has already paid.

All I wish for is the product I purchased, to do the job it claimed it could do, for the price I paid.

Would you be able to look at this issue one more time and help me?

Octopus box · 02-09-2021, 10:52

Hello.

Please, downgrade your phone to Android 7.x firmware then try to repeat Unlock operation again and post here result. You can find firmware here

Note: downgrading of phone firmware can damage your device. You can try to do this only on your own risk.

LGUK2021 · 02-12-2021, 11:53

Hi there,

I downgraded the firmware to Android 7 as instructed, and the Octoplus LG tool was indeed able to perform the unlocking operation. Many thanks for looking into this issue and providing a solution.

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02-05-2021, 15:15	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,797 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,405	Hello. Thanks for report, we will check where can be the problem and inform you results here.

02-05-2021, 15:48	#3 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,797 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,405	You can try to select Q610FA then do Unlock operation. To perform Unlock operation You need to have credits on your account. Current prices You can find here

02-05-2021, 20:00	#4 (permalink)
LGUK2021 Junior Member Join Date: Jan 2021 Location: UK Posts: 7 Member: 2979511 Status: Offline Thanks Meter: 2	OK, thanks for looking into this issue. Concerning the selection of Q610FA, would I still require credits when I have already bought the 6-month digital license? I was told by the Octoplus team that this product was all I would need to unlock both the M200n and M250n products, and that it was capable of doing both.

02-06-2021, 11:10	#5 (permalink)
LGUK2021 Junior Member Join Date: Jan 2021 Location: UK Posts: 7 Member: 2979511 Status: Offline Thanks Meter: 2	Can anyone advise please? I bought Octoplus LG 6 Month Digital License after being told that it could unlock the M250N, but it seems it cannot. I do appreciate that Q610FA setting could potentially unlock the phone, but that is an additional purchase, when I was told that Octoplus LG 6 Month Digital License was all I required. Can anyone advise please?

02-09-2021, 10:52	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,797 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,405	Hello. Please, downgrade your phone to Android 7.x firmware then try to repeat Unlock operation again and post here result. You can find firmware here Note: downgrading of phone firmware can damage your device. You can try to do this only on your own risk.

02-12-2021, 11:53	#9 (permalink)
LGUK2021 Junior Member Join Date: Jan 2021 Location: UK Posts: 7 Member: 2979511 Status: Offline Thanks Meter: 2	Hi there, I downgraded the firmware to Android 7 as instructed, and the Octoplus LG tool was indeed able to perform the unlocking operation. Many thanks for looking into this issue and providing a solution.