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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 05-28-2020, 21:14   #1 (permalink)
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Lg k50 X520hm imei null after imei repair [Answered]


Hello, here the log


Welcome to Octoplus/Octopus Box LG Software version 3.0.2
Card S/N : 0100006A98
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port:
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.Failed!
Could not detect mode.
Performed by 3.0.2 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port:
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10c-LAO-CN-SEP-09-2019+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-206996-2
Target operator: LAO
Hardware: rev_10
Battery level: 9%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-206996-2
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_RSJVQ9F
Authorizing...Failed!
Performed by 3.0.2 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM44
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10c-LAO-CN-SEP-09-2019+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-206996-2
Target operator: LAO
Hardware: rev_10
Battery level: 9%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-206996-2
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_RSJVQ9F
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Fixing IMEI...
New IMEI A: 355472-10-03787
Patching security...
Writing security area...OK
Removing write protection...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Reading partitions...OK
Erasing part 1...OK
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Restore write protection...OK
Erasing part 2...
Reconnecting phone...
Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Reading partitions...OK
IMEI successfully fixed!
Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
Performed by 3.0.2 Software version.
--------------------------------------------------------------------------------
Platform: LG MTK
Selected port:
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10c-LAO-CN-SEP-09-2019+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-03787
Target operator: LAO
Hardware: rev_10
Battery level: 9%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-03787
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Performed by 3.0.2 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port:
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM43
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10c-LAO-CN-SEP-09-2019+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-03787
Target operator: LAO
Hardware: rev_10
Battery level: 9%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-0378
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Factory reset...
Reading partitions...OK
Formating USERDATA...OK
Formating ENCRYPT...OK
Factory reset done!
Performed by 3.0.2 Software version.
the credits was consumed and the imei null
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Old 05-29-2020, 07:59   #2 (permalink)
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Hello.

As i can see Repair IMEI operation was completed successfull, so what is the exact problem?!
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Old 06-01-2020, 02:54   #3 (permalink)
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after repair imei succesfully show imei null
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Old 06-01-2020, 07:53   #4 (permalink)
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Please, try to repeat operation with latest updates Software version 3.0.2.1 then post here result
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Old 06-04-2020, 17:17   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, try to repeat operation with latest updates Software version 3.0.2.1 then post here result

with what credits if they were consumed in the previous operation
and I will not spend more credits on the same equipment
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Old 06-04-2020, 17:18   #6 (permalink)
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Welcome to Octoplus/Octopus Box LG Software version 3.0.2.02
Card S/N : 0100006A98
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port:
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM318
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10g-SCA-XXX-MAR-17-2020+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-037877-9
Target operator: LAO
Hardware: rev_10
Battery level: 7%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-037877-9
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_RSJVQ9F
Authorizing...Failed!
Login error: Wrong password!
Performed by 3.0.2.02 Software version.
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: oct_RSJVQ9F
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM308
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.Canceled!
Performed by 3.0.2.02 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM308
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM318
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10g-SCA-XXX-MAR-17-2020+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-037877-9
Target operator: LAO
Hardware: rev_10
Battery level: 7%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-037877-9
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_RSJVQ9F
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Performed by 3.0.2.02 Software version.
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Old 06-05-2020, 08:19   #7 (permalink)
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Hello.

We've added You one more attempt, please download and install Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again
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Old 06-07-2020, 21:25   #8 (permalink)
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Posts: 31
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Quote:
Originally Posted by Octopus box View Post
Hello.

We've added You one more attempt, please download and install Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again
(with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM318
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10g-SCA-XXX-MAR-17-2020+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-037877-9
Target operator: LAO
Hardware: rev_10
Battery level: 2%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-037877-9
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_RSJVQ9F
Authorizing...Failed!
Login error: Wrong password!
Performed by 3.0.2.03 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG MTK
Selected port: COM319
Selected baudrate: 921600
Selected model: X520HM
Selected USB connection type
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM318
Mode: Emergency
Initializing flash...OK
Model ID: LM-X520HM
Platform: mt6765
Android version: 9
SW version: LMX520HMAT-00-V10g-SCA-XXX-MAR-17-2020+0
LAF Version: 1.1
Product ID: 9C6GAN68E84000DTR
IMEI: 355472-10-037877-9
Target operator: LAO
Hardware: rev_10
Battery level: 2%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 355472-10-037877-9
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: oct_RSJVQ9F
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Performed by 3.0.2.03 Software version.

One more attempt?
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Old 06-08-2020, 07:51   #9 (permalink)
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We've checked and on your balance is 100 Octoplus credits, repeat operation for this device one more time!
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