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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 04-23-2018, 15:19   #1 (permalink)
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LG M150 Update Permanent Lock [Answered]


Hi , i have big problem. The phone it was unlocked by OctopusBox LG and today received an update of the operating system, when finish the update the phone said "This phone is permanently locked and can not be unlocked"

I need help please. Thank you

Last edited by Octopus box; 04-23-2018 at 15:48.
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Old 04-23-2018, 15:48   #2 (permalink)
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Hi.

Have You tried to insert different SIM cards? What phone "say", when You insert SIM card? Does the phone accept SIM cards?
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Old 04-23-2018, 16:13   #3 (permalink)
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Same message with any sim
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Old 04-23-2018, 16:19   #4 (permalink)
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Please post here (or send us to PM, if You can't post her) photo of phone's screen with this message after You inserted SIM card, we will check it.

Last edited by Octopus box; 04-24-2018 at 06:07.
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Old 04-24-2018, 05:37   #5 (permalink)
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Please, let me know too. I have a same problem after updated. thanks
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Old 04-24-2018, 06:07   #6 (permalink)
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Quote:
Originally Posted by m9999m879 View Post
Please, let me know too. I have a same problem after updated. thanks
Also, please post here (or send us to PM, if You can't post her) photo of phone's screen with this message after You inserted SIM card, we will check it.
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Old 04-25-2018, 16:51   #7 (permalink)
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[URL="https://ibb.co/b0JGpH"]

here is the picture. the phone original carrier is at&t. now it locked with att sim card too.


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Old 04-26-2018, 23:40   #8 (permalink)
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Same here got customer bringing back the phones since is not permanently locked and it won't even work with ATT sims.
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Old 04-27-2018, 05:28   #9 (permalink)
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Unfortunately, no solution at the moment for this problem.
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Old 04-27-2018, 14:53   #10 (permalink)
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We hope that Octopus Box support takes out a solution. Thank you
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Old 05-03-2018, 15:44   #11 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Unfortunately, no solution at the moment for this problem.
Hey still no solution for this problems??

thanks!
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Old 05-03-2018, 15:54   #12 (permalink)
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Still no solution at the moment for this problem. We have ordered this device model and wait for delivery to research the problem.
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Old 05-04-2018, 00:01   #13 (permalink)
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Just as a note for the team I had done the following tests:

1. Wrote Sec file from working M150 ("Still nothing")
2. Wrote NVM file from working M150 ("NO GO")
3. Wrote QCN file from working M150 ("NO GO")

With all those 3 test phone is still showing permanent locked, not sure where would the issue might be, will keep testing.
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Old 06-06-2018, 13:51   #14 (permalink)
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Hi OctopusBox Support, please work for the solution. I have over 10 cellphone (LG M150) in this condition. Thank you Support . You are the best.
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Old 07-27-2018, 13:17   #15 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Still no solution at the moment for this problem. We have ordered this device model and wait for delivery to research the problem.

i have heard that certain software versions of this model can be unlocked and some will revert to this issue after updating. Has anybody else heard this.
I heard if you unlock sofware version e or m its ok
Just curious if anyone else has heard the same.
@octopus_box
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